Salesforce Automation System Manager

a Technical role as SFA System Manager has just become available in a leading Tobacco company in Jakarta, Indonesia.

SALESFORCE AUTOMATION SYSTEM MANAGER

Salary: Competitive and based on experience
Location: jAKARTA

Keywords: collaborative, supportive leadership, dependable, inclusive, flexible working opportunities, training opportunities, knowledgeable, growth leadership, generous pensions contributions

A leading organisation in Jakarta is seeking a Salesforce Automation System Manager to drive the development and optimisation of their sales systems. This role offers you the opportunity to shape the future of sales operations by designing strategic roadmaps, identifying operational efficiencies, and ensuring seamless system adoption across multiple channels. You will be joining a supportive team environment where your expertise in business process mapping and system integration will be highly valued. The company is committed to fostering an inclusive workplace with flexible working opportunities and ongoing training, empowering you to grow both professionally and personally. If you are passionate about enhancing sales processes and thrive in a collaborative setting, this position provides the perfect platform for you to make a meaningful impact.

* You will have the chance to lead the transformation of sales systems, creating short, medium, and long-term development plans that directly influence operational efficiency and business growth.
* The organisation values your experience in FMCG, retail distribution, or related industries, offering a supportive network where your knowledge of CRM and SFA will be utilised to its fullest potential.
* Enjoy flexible working arrangements and access to continuous training opportunities, ensuring you remain at the forefront of industry advancements while contributing to a dependable and inclusive team.

What you'll do:

As a Salesforce Automation System Manager based in Jakarta, you will play a pivotal role in shaping the organisation’s sales technology landscape. Your day-to-day responsibilities will involve designing strategic roadmaps for system development, conducting gap analyses to pinpoint operational inefficiencies, and preparing essential documentation such as BRDs, FSDs, and User Stories. You will oversee all aspects of Salesforce Automation System implementation—from UAT management through rollout planning—while actively monitoring user adoption rates and facilitating change management initiatives. Ensuring smooth operation is key; you’ll coordinate with IT teams to resolve issues promptly and monitor SLA compliance. Collaboration is central to this role: you’ll work alongside various departments to share insights, support training efforts, and champion continuous improvement. By leveraging your expertise in business process mapping, SQL queries, ERP integration, and BI tools, you will help drive efficiency across multi-channel sales operations while nurturing an inclusive environment that encourages knowledge sharing.

* Develop comprehensive roadmaps and blueprints for short-term, medium-term, and long-term sales system enhancements, ensuring alignment with organisational goals.
* Conduct thorough gap analyses on existing processes to identify areas for improvement and translate findings into actionable target processes.
* Prepare detailed Business Requirement Documents (BRD), Functional Specification Documents (FSD), and User Stories to guide the development of sales systems.
* Oversee the end-to-end development of Salesforce Automation Systems, including managing User Acceptance Testing (UAT), rollout strategies, and monitoring user adoption through effective change management practices.
* Ensure smooth daily operations of Salesforce Automation Systems by monitoring Service Level Agreements (SLA) for support and coordinating issue resolution with IT teams.
* Collaborate closely with cross-functional teams to facilitate efficient communication and foster a communal approach to problem-solving within sales operations.
* Monitor system performance metrics and proactively address any operational challenges to maintain high standards of reliability and responsiveness.
* Support ongoing training initiatives for users to enhance adoption rates and ensure optimal utilisation of new features within the sales system.
* Champion continuous improvement by staying informed about industry trends in automation, integration, and data analytics relevant to sales operations.
* Promote an inclusive culture by sharing knowledge generously with colleagues and supporting their professional development through mentoring or coaching.

What you bring:

To excel as a Salesforce Automation System Manager in Jakarta, your proven track record within Sales System management or related fields will be invaluable. Your academic background equips you with technical acumen necessary for navigating complex requirements while your hands-on experience in industries like FMCG or retail distribution ensures practical application of best practices. You possess strong analytical abilities—demonstrated through business process mapping—and are adept at preparing detailed documentation that guides system development. Your familiarity with SQL queries enables efficient data extraction while proficiency in Excel and BI tools supports robust analysis. Experience with ERP platforms such as Oracle further strengthens your integration capabilities. Understanding APIs allows you to connect disparate systems seamlessly. Beyond technical skills, your interpersonal strengths shine through; you collaborate well with others, empathise with users during transitions, and contribute positively towards communal learning initiatives. Your commitment to sharing knowledge generously makes you an asset not only technically but also culturally within the team.

* A bachelor’s degree in Information Systems, Informatics Engineering, or Informatics Management provides a solid foundation for understanding complex technical requirements.
* Proven experience of 5-7 years in Sales System management, CRM or Salesforce Automation roles ensures you bring deep industry insight.
* Background in tobacco industry, FMCG sector, retail distribution or multi-channel environments equips you with practical knowledge relevant to this position.
* Competency in business process mapping enables you to analyse workflows effectively and recommend improvements that benefit the entire team.
* Ability to prepare comprehensive BRD & FSD documents demonstrates your attention to detail and commitment to clear communication.
* Proficiency in simple-to-intermediate SQL queries allows you to extract valuable data insights for decision-making purposes.
* Familiarity with Excel spreadsheets supports your analytical tasks while BI tools empower you to visualise performance metrics clearly.
* Experience working with ERP systems such as Oracle enhances your capability in integrating diverse platforms within sales operations.
* Understanding API concepts and integration techniques ensures seamless connectivity between different software solutions used by the organisation.
* Excellent interpersonal skills foster collaboration across departments while your empathetic approach supports user adoption during change management.

What sets this company apart:

This organisation stands out for its dedication to fostering an inclusive workplace where every team member’s contribution is valued. Employees benefit from flexible working opportunities that accommodate personal needs while promoting work-life balance. The company invests heavily in ongoing training programmes designed to keep staff knowledgeable about emerging technologies and industry trends. Supportive leadership encourages growth leadership principles—ensuring everyone has access to mentorship and guidance throughout their career journey. Generous pension contributions reflect the company’s commitment to long-term employee wellbeing. The culture here is built on trust, empathy, collaboration, and shared success; whether you’re advancing your technical skills or expanding your professional network within sales operations, you’ll find ample support from colleagues who value communal achievement over individual accolades. This is an environment where dependability is celebrated alongside innovation—making it an ideal place for those who seek both stability and opportunity for advancement.

What's next:

If you are ready to take the next step in your career as a Salesforce Automation System Manager in Jakarta, seize this opportunity today!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.