Senior IT Support (Hardware)

This is an exceptional opportunity for you to join a globally connected organisation as a Senior IT Support Specialist – Hardware, based in Jakarta.

Senior IT Support Specialist – Hardware

Salary: Competitive and based on experience

Location: Jakarta

Keywords: collaborative, multinational, hardware troubleshooting, network support, dependable, supportive leadership, inclusive team, training opportunities, flexible working opportunities

You will be part of a supportive and inclusive environment, collaborating with a multinational team. The role offers the chance to work closely with a diverse group of professionals, providing essential hardware support across the Indonesian office. If you are passionate about technology, enjoy nurturing relationships within teams, and thrive in environments where your expertise is valued and your growth is encouraged, this position will allow you to make a meaningful impact while developing your skills alongside knowledgeable peers.

• Work closely with a multinational team, fostering cross-border collaboration and sharing best practices with colleagues in Vietnam.
• Enjoy flexible working opportunities that promote work-life balance and personal development within a supportive leadership structure.
• Be part of an inclusive workplace where your technical skills are appreciated and your commitment to dependable IT support makes a real difference for over 100 colleagues.

What you'll do:

As a Senior IT Support Specialist, you will play a pivotal role in ensuring the smooth operation of all hardware systems for the Indonesian office. Your day-to-day responsibilities will involve responding quickly to requests from around 100 colleagues, diagnosing issues with laptops, desktops, networks, and other devices. You will collaborate closely with the multinational IT team based in Vietnam, sharing information and learning from their experiences. Whether providing support remotely or on-site, you will adapt your methods to meet the needs of each situation. By maintaining detailed records of equipment status and offering guidance on best practices, you will help foster an environment where everyone feels supported. Your ability to educate others gently and patiently will be key to empowering staff members while contributing positively to the overall workplace culture.

• Provide comprehensive IT support for approximately 100 team members across Indonesia, ensuring their hardware needs are met efficiently and responsively.
• Troubleshoot hardware issues including laptops, desktops, network devices, and peripherals, delivering solutions that minimise downtime and enhance productivity.
• Collaborate with the multinational IT team by reporting to colleagues in Vietnam, sharing updates and insights to maintain seamless operations.
• Offer both offline and online support, adapting your approach to suit remote or on-site requirements as needed by the business.
• Maintain accurate records of hardware inventory, repairs, replacements, and upgrades to ensure transparency and accountability.
• Assist in setting up new equipment for staff members, including configuring laptops, network connections, and other essential devices.
• Monitor network performance and address connectivity issues promptly to guarantee reliable access for all users.
• Educate team members on best practices for hardware usage and basic troubleshooting techniques to empower them in their daily tasks.
• Participate in regular training sessions to stay updated on emerging technologies and improve your technical proficiency.
• Contribute to creating a pleasant and collaborative atmosphere by supporting colleagues with empathy and patience during technical challenges.

What you bring:

Your proven track record as a Senior IT Support Specialist – Hardware demonstrates not only your technical expertise but also your capacity for compassionate problem-solving. You bring fluency in English that allows you to communicate clearly with international teams while supporting local colleagues effectively. Your experience handling complex hardware issues ensures that every device functions optimally under your care. You understand the importance of maintaining accurate records for transparency and accountability. Your gentle approach when assisting non-technical users fosters trust within the team. By participating actively in training sessions and staying informed about new developments in technology, you continually enhance your skill set. Your reliability shines through as you respond promptly to requests while documenting every step taken. These qualities make you an invaluable asset who contributes positively both technically and interpersonally.

• Fluent English communication skills are essential for effective collaboration with international colleagues and clear support delivery.
• Proven experience in troubleshooting hardware issues such as laptops, desktops, network devices, printers, and peripherals within a corporate environment.
• Ability to provide both offline (on-site) and online (remote) technical support tailored to user needs across multiple locations.
• Strong interpersonal skills that enable you to connect with colleagues empathetically during stressful situations involving technology failures.
• Familiarity with maintaining hardware inventories including tracking repairs, replacements, upgrades, and warranty claims.
• Experience setting up new equipment for staff members including initial configuration of laptops and network connections.
• Knowledge of network performance monitoring tools and techniques for resolving connectivity problems efficiently.
• Commitment to ongoing learning through participation in training opportunities related to emerging technologies or industry standards.
• Patience and sensitivity when educating non-technical users about basic troubleshooting steps or best practices for device care.
• Dependability in responding promptly to support requests while maintaining thorough documentation of actions taken.

What sets this company apart:

The organisation stands out as a truly global entity committed to fostering collaboration across borders. With its multinational teams spanning several countries—including SEA countries—it provides employees with unique opportunities for professional growth through exposure to diverse perspectives. The company values inclusivity by creating an environment where every voice is heard regardless of background or expertise level. Supportive leadership ensures that guidance is always available when needed—whether it’s technical advice or emotional encouragement during challenging times. The workplace culture emphasises kindness, empathy, dependability, and communal achievement rather than individual competition. This makes it an ideal setting for those who value teamwork as well as personal development within a nurturing framework.

What's next:

If you are ready to take the next step in your career as a Senior IT Support Specialist within an inclusive multinational environment, this is your moment!

Apply today by clicking on the link provided—your journey towards making a positive impact starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.