COO Office (Retail)

Keywords: Operations, COO Office, CEO office, Transofrmation, Operations Excellence

We are looking for a hands-on operational leader to drive the performance of our manufacturing and retail business. This role will be responsible for end-to-end operations, profitability, and process excellence across production and offline stores.

Key Responsibilities

Lead and manage end-to-end operations across manufacturing/production lines and offline retail stores to ensure efficiency, quality, and business performance.
Own operational P&L, budget planning, OPEX management, and cost optimization initiatives to maximize profitability.
Drive workflow improvement, SOP implementation, productivity enhancement, and operational excellence across all business functions.
Monitor and improve key business metrics including sales performance, inventory management, production output, labor productivity, and customer experience.
Partner with cross-functional teams to ensure seamless coordination across production, supply chain, logistics, merchandising, and store operations.
Build, coach, and lead high-performing teams while fostering a culture of accountability, continuous improvement, and execution excellence

Key Requirements

Bachelor's degree in Business, Engineering, Operations Management, or related discipline.
Minimum 8 years of experience in retail, manufacturing, or multi-site operations management.
Proven experience managing both manufacturing/production operations and offline retail store operations.
Exposure to technology-driven businesses and/or management consulting is highly preferred and will be considered a strong advantage, particularly in driving operational transformation and scalable growth.
Strong track record in P&L ownership, budgeting, OPEX control, and operational transformation.
Excellent leadership, analytical, stakeholder management, and problem-solving skills.
Results-driven, commercially minded, and highly hands-on in managing day-to-day operations.

Our client is a leading retail company embarking on a major transformation and operational excellence journey. They are seeking a commercially minded and execution-focused leader who can drive change, enhance performance, and build scalable operations across manufacturing and retail. If you're ready to make a tangible impact and lead transformation at scale, click Apply now.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

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COO Office (Retail)

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