IT Manager (Retail)

A prominent retail food and beverage organisation in Indonesia is seeking an IT Manager to join their Jakarta-based team.

IT Manager (Retail/FMCG/Hospitality)

Salary: Competitive and based on experience

Location: Jakarta

Keywords: collaborate, support, dependable, inclusive, team, network, growth leadership, training opportunities, flexible working opportunities

This role offers you the opportunity to lead a dedicated IT department, overseeing infrastructure and systems across 50+ outlets nationwide. You will play a pivotal part in cultivating a supportive and collaborative culture within the team, ensuring alignment with regional strategies, and managing technology operations for all locations. If you are passionate about nurturing teams, enjoy connecting with stakeholders, and thrive in environments where your expertise can make a tangible impact, this position provides a platform for professional growth and meaningful contribution. The organisation values flexibility, training opportunities, and encourages knowledge sharing among its staff.

• You will be responsible for leading an IT team that supports 55 retail F&B outlets throughout Indonesia, ensuring smooth operation of infrastructure and systems.
• The role involves fostering a positive and inclusive team culture as manager, while liaising with regional counterparts to align IT strategy and best practices.
• You will manage all aspects of IT for multiple outlets, including vendor relationships and project leadership on any IT-related initiatives.

What you'll do:

As an Information Technology Manager based in Jakarta, you will be entrusted with guiding a talented IT team responsible for supporting 55 retail F&B outlets across Indonesia. Your day-to-day activities involve nurturing a collaborative environment where knowledge sharing is encouraged, managing vendor relationships to ensure consistent service quality, and leading projects that drive technological advancement. You will work closely with regional counterparts to align strategies, facilitate training sessions for your team’s development, and provide ongoing support for outlet managers regarding POS systems. Success in this role requires you to foster inter-personal connections within the department while maintaining operational excellence across all locations.

• You will guide and nurture the IT team, providing support, encouragement, and direction to ensure optimal performance across all outlets.
• You will oversee vendor management processes, maintaining dependable relationships with external partners to guarantee reliable service delivery.
• You will take responsibility for leading projects related to IT, coordinating resources and timelines to achieve successful outcomes.
• You will collaborate closely with regional teams to align local IT strategies with broader organisational goals.
• You will cultivate a communal culture within the IT department, promoting knowledge sharing and mutual support among colleagues.
• You will ensure the smooth operation of infrastructure and systems across all retail locations by monitoring performance and addressing issues promptly.
• You will facilitate training opportunities for your team members to enhance their skills and stay updated on industry developments.
• You will maintain effective communication channels between outlets, headquarters, and regional offices to foster interdependent teamwork.
• You will implement policies that encourage flexible working opportunities within the IT function.
• You will support outlet managers by providing guidance on POS system operations and troubleshooting.

What you bring:

The ideal candidate for the Information Technology Manager position brings extensive experience in managing teams within an IT context—particularly in retail or food & beverage settings. Your expertise spans ERP systems, application management, system architecture, and POS operations. You possess strong inter-personal abilities that enable you to connect with colleagues at all levels while maintaining dependable relationships with vendors. Your approach is grounded in empathy, inclusivity, and responsiveness; you understand the importance of nurturing talent through training opportunities and supporting flexible working arrangements. Your proven track record demonstrates your capacity for communal leadership as well as technical proficiency.

• Your proven experience in leading teams demonstrates your commitment to nurturing talent and fostering collaboration within an IT environment.
• Your familiarity with ERP systems is highly valued; having hands-on skills in ERP implementation or management would be a significant advantage.
• Your comprehensive understanding of system architecture and application management enables you to support complex business operations effectively.
• Your background in similar retail or F&B businesses equips you with insights into industry-specific challenges and solutions.
• Your ability to operate POS systems ensures you can provide practical guidance to outlet managers when needed.
• Your interpersonal skills allow you to build trustful relationships with vendors, colleagues, and regional stakeholders alike.
• Your sensitivity towards creating an inclusive workplace helps promote communal growth within the department.
• Your dependability makes you a reliable point of contact for both technical issues and strategic discussions.
• Your enthusiasm for continuous learning drives you to seek out training opportunities for yourself and your team.
• Your commitment to flexible working arrangements supports work-life balance among staff.

What sets this company apart:

This organisation stands out as one of Indonesia’s largest retail food & beverage networks, operating 55 outlets nationwide. Employees benefit from being part of a supportive environment where collaboration is prioritised over hierarchy. The company invests in training opportunities that empower staff at every level to grow professionally while encouraging knowledge sharing across departments. Flexible working arrangements are promoted wherever possible so employees can maintain a healthy work-life balance. The leadership is committed to fostering an inclusive culture where everyone’s contributions are valued—making it an ideal place for those who appreciate teamwork, communal growth leadership, and dependable support from colleagues.

What's next:

If you are ready to bring your nurturing leadership style and technical expertise to this thriving retail F&B network in Jakarta, we invite you to apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.