IT Director (F&B Retail)

a senior role as IT Director has just become available in a leading Indonesian F&B Retail company in Jakarta, Indonesia.

IT DIRECTOR

Salary: Competitive and based on experience
Location: Jakarta

Keywords: collaborative, dependable, supportive leadership, ERP transformation, retail operations, business partnership, inclusive, knowledgeable, training opportunities, flexible working opportunities

A leading retail organisation in Jakarta is seeking an IT Director who will play a pivotal role in shaping the future of their technology landscape. This is an exceptional opportunity for you to join a company that values collaboration, knowledge-sharing, and supportive leadership, where your expertise will directly impact business growth and operational excellence. As the IT Director, you will be entrusted with strengthening the IT foundation, preparing the business for a major ERP implementation, and partnering closely with various departments to ensure seamless integration and reliability across all systems. The organisation offers flexible working opportunities and encourages continuous learning through training programmes, making it an ideal environment for those who thrive on communal success and inter-personal connections. If you are passionate about nurturing teams, building dependable networks, and driving meaningful change within a growing retail business, this role promises both challenge and reward.

* You will have the chance to lead a knowledgeable IT Division that supports retail operations, finance, procurement, warehouse, HR, and store teams, ensuring every department benefits from robust technology solutions.
* The organisation is committed to providing flexible working opportunities and ongoing training programmes to help you grow professionally while maintaining a healthy work-life balance.
* Your role will be central to preparing the company for a transformative ERP implementation within two years, offering you the platform to make a lasting impact on business processes and system integration.

What you'll do:

As IT Director in this respected retail organisation based in Jakarta, you will be at the heart of technological transformation. Your day-to-day responsibilities will involve guiding the IT Division through complex challenges related to infrastructure management and application development. You will collaborate extensively with non-technical departments such as Operations and Finance to ensure their requirements are met through thoughtful technology solutions. Preparing the company for ERP implementation will require strategic planning around process readiness and data integrity while also managing vendor relationships for optimal outcomes. Building a supportive team culture is essential; you will mentor staff members while leveraging external expertise when needed. Your ability to communicate clearly with executive stakeholders will help drive alignment between IT initiatives and broader business goals. By focusing on system reliability and security improvements—especially during periods of retail outlet expansion—you will contribute significantly to organisational growth. Success in this role hinges on your capacity to address store-level pain points proactively while fostering an environment of trust and cooperation among all teams.

* Lead the IT Division by overseeing infrastructure, applications, cybersecurity, data management, and business systems to ensure reliable operations across all departments.
* Partner closely with Operations, Finance, Procurement, Warehouse, HR, and Store teams to understand their needs and deliver tailored technology solutions that foster communal success.
* Develop a comprehensive 2-year ERP roadmap covering process readiness, data preparation, vendor selection, budgeting, timeline planning, and change management initiatives.
* Enhance IT governance by improving helpdesk services, cybersecurity measures, access control protocols, backup strategies, and disaster recovery plans to protect organisational assets.
* Direct application development and system integration projects for POS systems, inventory management tools, CRM platforms, loyalty programmes, reporting mechanisms, and store operations.
* Build and nurture a lean yet capable IT team by balancing internal talent development with external vendor partnerships to create an inclusive and dependable network.
* Manage relationships with vendors by negotiating contracts, monitoring performance metrics, controlling budgets responsibly, and ensuring timely delivery of cross-functional projects.
* Support retail outlet expansion by designing scalable infrastructure solutions that accommodate growth while maintaining system reliability and security.
* Communicate effectively with senior leadership including CEO and Board of Directors to align IT strategy with overall business objectives.
* Champion continuous improvement by identifying pain points such as POS downtime or inventory mismatches and implementing practical solutions that enhance operational efficiency.

What you bring:

To excel as IT Director in this retail-focused organisation based in Jakarta, you should bring proven experience from similar industries where branch-based operations are common. Your background should include successful ERP implementations involving platforms like SAP or Oracle—demonstrating your ability not only to plan but also execute complex projects collaboratively. Familiarity with both business applications (such as POS systems) and core infrastructure is vital; your skills must extend beyond technical proficiency into areas of interpersonal communication so you can partner effectively with non-technical colleagues. Vendor management experience is crucial as you’ll need to negotiate contracts thoughtfully while ensuring projects remain on schedule. A deep understanding of cybersecurity practices will enable you to protect sensitive data across all systems. Your practical mindset should allow you to address everyday operational challenges gently—whether it’s resolving inventory mismatches or improving reporting speed—while maintaining a nurturing team environment. Comfort engaging at executive levels is important; your ability to translate technical strategies into accessible language fosters trust among senior leaders. Ultimately your hands-on approach combined with empathy for store-level pain points makes you an ideal candidate for this dynamic role.

* Extensive experience in retail environments or similar sectors such as F&B or consumer goods where omnichannel or branch-based operations are prevalent.
* Proven track record of ERP implementation using platforms like SAP, Oracle, Microsoft Dynamics or Odoo with hands-on involvement in process design and change management.
* Demonstrated ability to manage both business applications (POS systems, CRM tools) and underlying IT infrastructure (networks, servers) within a collaborative setting.
* Exceptional business partnering skills enabling effective communication with non-technical departments including Operations, Finance or HR for shared success.
* Experience managing external vendors alongside internal teams by negotiating contracts responsibly and monitoring project timelines for dependable delivery.
* Comprehensive understanding of cybersecurity principles including data protection policies and IT governance frameworks that safeguard organisational information.
* Practical approach to problem-solving with sensitivity towards store-level issues such as POS downtime or inventory mismatches; able to implement gentle yet effective solutions.
* Ability to structure IT Divisions efficiently by balancing internal capability development with external support from trusted partners.
* Comfortable communicating directly with CEO or Board-level executives; able to translate technical concepts into clear business language for inter-personal understanding.
* Hands-on attitude suited for growing businesses rather than mature corporate environments; willing to nurture teams through change while supporting expansion efforts.

What sets this company apart:

This organisation stands out for its commitment to creating an inclusive workplace where collaboration is valued above all else. Employees benefit from flexible working arrangements that promote work-life balance alongside generous training opportunities designed to foster professional growth. The leadership team prioritises supportive guidance over hierarchical structures—ensuring every member feels connected through shared goals. With a focus on communal achievement rather than individual competition, the company nurtures talent at every level while encouraging open communication across departments. Its dedication to technological advancement means employees are empowered with modern tools that streamline operations without sacrificing dependability or security. For those seeking a warm environment where teamwork drives innovation—and where personal development is supported through ongoing learning—this organisation offers an exceptional platform for career progression within Jakarta’s vibrant retail sector.

What's next:

If you are ready to share your expertise in retail technology transformation while enjoying flexible working opportunities in Jakarta’s thriving market—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.