Head of AI (Fintech)

a technical role as AI Head has just become available in a multinational services company in Jakarta, Indonesia.

HEAD OF ARTIFICIAL INTELLIGENCE AND INFORMATION TECHNOLOGY

Salary: Competitive and based on experience
Location: Jakarta

Keywords: AI strategy, digital transformation, automation, data analytics, IT management, cloud platforms, cybersecurity, enterprise systems, technology leadership, Jakarta

An exceptional opportunity awaits for a strategic and hands-on technology leader to join a forward-thinking organisation in Jakarta as the Head of Artificial Intelligence and Information Technology. This pivotal role is designed for someone who thrives at the intersection of IT management, digital transformation, and AI implementation, particularly within the FinTech, InsurTech, or broader technology sectors. The successful candidate will be empowered to shape the company’s technology vision, drive impactful automation initiatives, and lead a talented team through an exciting period of growth and innovation. With a focus on operational excellence, this position offers the chance to influence business outcomes at scale while enjoying flexible working opportunities and access to ongoing training. If you are passionate about leveraging cutting-edge technologies to transform business processes and enhance customer experiences, this is your moment to make a lasting impact.

* Play a key role in defining and executing the overall IT and AI strategy for a leading organisation in Jakarta, with significant influence over digital transformation initiatives that directly impact business success.
* Enjoy a collaborative environment that values knowledge sharing, professional development, and supportive leadership, ensuring you have the resources needed to excel in your role.
* Benefit from flexible working opportunities and exposure to advanced technologies such as Generative AI, cloud platforms, and enterprise systems while contributing to meaningful improvements in operational efficiency and customer satisfaction.

What you'll do:

As Head of Artificial Intelligence and Information Technology based in Jakarta, you will play an instrumental role in shaping the future of technology within the organisation. Your day-to-day activities will involve collaborating closely with senior stakeholders to define strategic priorities while overseeing the end-to-end delivery of innovative AI-driven solutions. You will guide your team through complex projects involving automation of core business processes—ranging from document processing to workflow optimisation—and champion the use of generative AI to streamline communications both internally and externally. By managing critical aspects such as IT infrastructure security, cloud platform integration, vendor partnerships, and regulatory compliance frameworks, you will ensure that all technological advancements are implemented smoothly. Your efforts will directly contribute to enhancing operational efficiency across departments while supporting customer-facing teams with intelligent tools designed to elevate service quality. Success in this role requires not only technical expertise but also a passion for nurturing talent within your team and building strong networks across the organisation.

* Lead the development and execution of comprehensive IT and AI strategies that align with organisational goals and support long-term business growth.
* Drive adoption of artificial intelligence solutions including chatbots, voicebots, AI assistants, and generative AI tools across various business functions.
* Oversee automation projects such as document processing, invoice extraction, data entry automation, workflow optimisation, and automatic drafting of email responses.
* Manage the design, implementation, and maintenance of robust IT infrastructure encompassing cloud platforms (AWS/Azure/GCP), cybersecurity frameworks, and enterprise applications.
* Build and nurture a high-performing local IT team by fostering collaboration, providing mentorship, and encouraging continuous learning.
* Establish strong relationships with strategic technology partners and vendors to ensure seamless integration of new solutions into existing systems.
* Champion data-driven decision-making by implementing effective data analytics strategies that enhance business intelligence capabilities.
* Ensure operational excellence by developing governance structures that promote regulatory compliance, risk management, and best practices in IT operations.
* Support customer service teams by deploying AI-powered tools that summarise conversations, suggest replies for agents, and provide internal knowledge assistance for employees.
* Continuously seek opportunities to improve operational efficiency, reduce handling time, increase customer satisfaction levels, and lower overall operational costs.

What you bring:

To excel as Head of Artificial Intelligence and Information Technology in Jakarta, you will bring a wealth of experience gained from progressively responsible roles within IT management—ideally within FinTech or related sectors. Your background should reflect deep involvement in designing transformative strategies that leverage artificial intelligence for tangible business benefits. You are adept at navigating complex environments where cloud computing platforms intersect with cybersecurity requirements; your approach balances technical rigour with practical problem-solving abilities. Beyond technical prowess, your interpersonal skills set you apart: you thrive when collaborating across departments or mentoring junior colleagues towards shared goals. Your proven track record includes managing vendor relationships effectively while ensuring seamless integration of new technologies into established workflows. Above all else, your commitment to continuous improvement—whether through process automation or upskilling your team—ensures that every initiative delivers value both internally (in terms of efficiency) and externally (through enhanced customer experiences).

* A minimum of 8 years’ progressive experience in information technology roles with at least 4 years spent in managerial or leadership positions overseeing diverse teams.
* Demonstrated expertise in developing AI strategies—including automation initiatives—and successfully implementing digital transformation projects within complex organisations.
* Comprehensive understanding of IT infrastructure management covering cloud platforms (such as AWS, Azure or GCP), cybersecurity protocols, enterprise systems integration, and data governance.
* Proven ability to build cohesive teams by fostering collaboration among members from varied backgrounds while providing clear direction on project objectives.
* Experience managing external vendors or technology partners to deliver integrated solutions that meet evolving business needs efficiently.
* Strong business acumen combined with excellent stakeholder management skills enabling you to translate technical concepts into actionable insights for non-technical audiences.
* Track record of driving operational improvements through process automation resulting in measurable gains in efficiency or cost reduction.
* Familiarity with deploying generative AI tools for tasks like automated email response drafting or conversation summarisation is highly desirable.
* Commitment to maintaining regulatory compliance standards within IT operations while promoting best practices across all areas under your remit.

What sets this company apart:

This organisation stands out as a trailblazer in harnessing advanced technologies to drive meaningful change within its industry sector. With a steadfast commitment to digital transformation and innovation rooted deeply in its culture, employees benefit from an environment where knowledge sharing is encouraged at every level. The company places great emphasis on professional development—offering regular training opportunities so staff can stay ahead of emerging trends such as generative AI or cloud-based solutions. Flexible working arrangements further support work-life balance while fostering inclusivity among team members from diverse backgrounds. Leadership here is known for being approachable and supportive; they prioritise open communication channels so everyone feels heard regardless of their role or tenure. By joining this organisation as Head of Artificial Intelligence and Information Technology in Jakarta, you become part of a community dedicated not just to technological advancement but also personal growth—where every contribution is valued on the journey towards collective success.

What's next:

If you are ready to take on an influential leadership position where your expertise can shape the future of technology adoption within a thriving organisation—this is your chance!

Apply today by clicking on the link provided; we look forward to connecting with talented professionals eager to make an impact.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.