Head of IT Infrastructure

Head of IT Infrastructure

Salary: Competitive and based on experience

Location: Jakarta

Keywords: collaborative, dependable, supportive leadership, inclusive, flexible working opportunities, training opportunities, generous pensions contributions

This pivotal role offers you the opportunity to shape the future of hybrid cloud and on-premise infrastructure, embedding security and resiliency at every level. You will be empowered to foster a culture that values proactive solutions, continuous improvement, and collaborative teamwork. The company is committed to providing flexible working opportunities, generous pension contributions, and ongoing training to support your professional development. If you are passionate about nurturing teams, driving systemic change, and ensuring seamless operations, this is your chance to make a lasting impact in an environment that values inclusivity and knowledge sharing.

• You will have the autonomy to define and lead long-term strategies for hybrid cloud and on-premise infrastructure, ensuring alignment with business growth while maintaining cost efficiency.
• The organisation prioritises a supportive leadership style, offering flexible working opportunities and generous pension contributions as part of its commitment to employee wellbeing.
• You will join a knowledgeable team where training opportunities are abundant, enabling you to continually develop your skills while contributing to a culture of collaboration and shared success.

What you'll do:

As Head of IT Infrastructure, you will play a central role in shaping the organisation’s technology strategy. Your day-to-day responsibilities will involve guiding multi-disciplinary teams towards building resilient systems that anticipate challenges before they arise. You will embed security at every stage of development, ensuring best practices are followed throughout CI/CD pipelines. By establishing a culture focused on learning from incidents rather than assigning blame, you will drive continuous improvement across all operations. Your expertise in translating technical complexities into business risks will empower senior management to make strategic decisions with confidence. You will also oversee IT Support and Logistics functions, ensuring seamless operations that underpin business growth. Success in this role requires you to nurture collaboration among teams, champion inclusive practices, and maintain high standards for both performance and security.

• Take full ownership of system availability and performance by guiding teams towards proactive, automated resiliency rather than reactive problem-solving.
• Embed robust security practices into CI/CD pipelines, ensuring that security testing and Infrastructure as Code (IaC) are mandatory standards across all projects.
• Define and lead the strategic direction for hybrid cloud and on-premise infrastructure, aligning technical decisions with business objectives while optimising costs.
• Establish a rigorous blameless post-mortem culture so that every outage results in permanent systemic improvements instead of temporary fixes.
• Set and uphold cybersecurity standards by ensuring network architecture and data management comply with international benchmarks for security.
• Ensure the Helpdesk function operates effectively as a bridge for manual escalation to engineering teams, facilitating smooth communication and resolution.
• Oversee IT Support and Logistics teams to guarantee efficient day-to-day operations that support business continuity.
• Translate complex technical debt into clear actionable business risks so top management can make informed strategic decisions.
• Collaborate closely with cross-functional teams to ensure infrastructure directly enhances end-user experience.
• Champion inclusive practices within the team, fostering an environment where knowledge sharing and mutual support drive collective success.

What you bring:

To excel as Head of IT Infrastructure, your extensive background in Infrastructure or DevOps roles will be invaluable. Your proven ability to manage multi-disciplinary teams ensures you can bring together diverse skill sets for optimal outcomes. Experience with high-traffic distributed systems means you understand the importance of reliability at scale. Your deep appreciation for how infrastructure affects end-user experience allows you to collaborate effectively across departments. Handling complex incidents under pressure has honed your capacity for calm problem-solving and empathetic communication. You are adept at translating technical concepts into actionable insights for business leaders. Your commitment to inclusivity fosters an environment where everyone feels valued and supported. Embedding security into development processes comes naturally to you, as does promoting continuous learning through training initiatives. These qualities position you perfectly to nurture both people and systems within this forward-thinking organisation.

• Minimum of 10 years’ experience in Infrastructure or DevOps roles with at least 5 years in senior leadership managing multi-disciplinary teams such as SRE, public cloud, on-premise infrastructure, DevOps, networking, and security.
• Proven track record in building highly reliable environments with strong preference for experience managing high-traffic distributed systems.
• Deep understanding of how infrastructure impacts end-user experience through effective collaboration with cross-functional teams.
• Extensive experience leading teams under high-pressure conditions including handling complex production incidents and security breaches.
• Ability to translate technical debt into clear actionable business risks for top management decision-making.
• Commitment to fostering an inclusive team environment where knowledge sharing is encouraged.
• Strong interpersonal skills enabling you to build dependable relationships across departments.
• Experience embedding security practices into CI/CD pipelines as standard operating procedure.
• Demonstrated ability to establish blameless post-mortem cultures focused on systemic improvement rather than temporary fixes.
• Capacity for nurturing talent through training opportunities that promote continual professional growth.

What sets this company apart:

This organisation stands out for its unwavering commitment to employee wellbeing and professional development. The leadership style here is supportive; managers invest time in nurturing talent rather than simply directing tasks. Inclusivity is woven into the fabric of daily operations: every voice is heard, every contribution valued. The company’s focus on collaborative problem-solving creates an atmosphere where innovation flourishes without sacrificing stability or dependability. By joining this team, you become part of a network committed not just to technological excellence but also communal success—where your growth is celebrated alongside organisational achievements.

What's next:

If you are ready to take your career further by shaping the future of IT infrastructure in a supportive environment, this is your moment!

Apply today by clicking on the link provided.