Director - Technology Operation FSI (Big4)

a Senior Director position has just become available in a leading Big4 Consultancy Company in Jakarta, Indonesia.

DIRECTOR OF FINANCIAL SERVICES OPERATIONS AND TECHNOLOGY TRANSFORMATION

Salary: Competitive and based on experience
Location: Jakarta

Keywords: collaborative, supportive leadership, inclusive, dependable, flexible working opportunities, training opportunities, generous pensions contributions, growth leadership

A leading global consultancy is seeking a Director of Financial Services Operations and Technology Transformation to join their Jakarta team. This role offers you the opportunity to shape the future of financial services by guiding clients through complex operational and technological change, all within a supportive and inclusive environment. You will be empowered to connect with industry leaders, share your expertise, and nurture teams as you deliver impactful transformation projects. The organisation is renowned for its commitment to flexible working opportunities, generous pension contributions, and ongoing training, ensuring you have the resources to grow both personally and professionally. If you are passionate about driving positive change in financial services, this is your chance to make a lasting impact while enjoying a collaborative workplace that values your unique perspective.

* Join a globally recognised consultancy in Jakarta, where your expertise will influence major financial institutions and drive meaningful operational and technology transformation across the sector.
* Enjoy flexible working opportunities, generous pension contributions, and access to extensive training programmes designed to support your professional development and personal growth.
* Be part of an inclusive team culture that values collaboration, knowledge sharing, and supportive leadership, empowering you to thrive in a nurturing environment.

What you'll do:

As Director of Financial Services Operations and Technology Transformation, you will play a pivotal role in shaping the future of financial institutions by guiding them through complex change initiatives. Your day-to-day responsibilities will involve collaborating with client stakeholders to design bespoke solutions that address their unique operational challenges. You will lead multidisciplinary teams with warmth and empathy, ensuring every member feels supported as they work towards shared goals. By facilitating workshops and training sessions, you will empower clients to embrace new technologies confidently. Your ability to monitor progress thoughtfully and communicate outcomes clearly will be essential in maintaining trust throughout each project. Success in this role requires a deep understanding of both operations and technology within financial services, as well as a genuine commitment to fostering an inclusive environment where everyone’s voice is valued.

* Guide financial services clients through large-scale operations and technology transformation initiatives, ensuring seamless integration of new processes and systems.
* Collaborate closely with client stakeholders to understand their business needs, develop tailored solutions, and foster strong relationships built on trust and empathy.
* Lead multidisciplinary project teams, providing mentorship and support to ensure successful delivery of transformation projects within agreed timelines.
* Develop comprehensive strategies for operational improvement, leveraging industry best practices to enhance efficiency, reliability, and customer satisfaction.
* Oversee the implementation of advanced technology platforms, ensuring alignment with regulatory requirements and organisational objectives.
* Facilitate workshops and training sessions for client teams, promoting knowledge sharing and building capacity for sustained change.
* Monitor project progress against key milestones, proactively addressing challenges through considerate problem-solving and open communication.
* Prepare detailed reports and presentations for senior management, articulating project outcomes and recommendations in a clear and accessible manner.
* Champion an inclusive approach to transformation by engaging diverse perspectives within client organisations and your own team.
* Support business development activities by identifying new opportunities for operational or technology transformation within the financial services sector.

What you bring:

The ideal candidate for Director of Financial Services Operations and Technology Transformation brings proven experience managing complex projects within the financial services sector. Your background includes collaborating closely with senior stakeholders in banking or insurance settings, where your sensitivity has helped build lasting relationships. You possess strong interpersonal skills that enable you to nurture teams through challenging transitions while maintaining a pleasant work environment. Your expertise extends beyond operational strategy; you understand regulatory frameworks deeply enough to guide clients safely through compliance challenges. You are adept at facilitating workshops that foster knowledge sharing among diverse participants. Clear communication is one of your strengths—whether preparing detailed reports or presenting findings to executives. Above all, your commitment to inclusive leadership ensures every team member feels valued as you work together towards transformative outcomes.

* Extensive experience managing large-scale operations or technology transformation projects within the financial services sector, demonstrating dependability in delivering results.
* Proven track record of collaborating effectively with senior stakeholders in banking or insurance environments, showing sensitivity to their needs.
* Strong interpersonal skills with the ability to nurture teams through complex change initiatives while maintaining a pleasant atmosphere.
* Expertise in developing strategies for operational improvement using industry best practices that promote efficiency without compromising quality.
* In-depth knowledge of regulatory requirements affecting financial services operations and technology implementations.
* Ability to facilitate engaging workshops or training sessions that encourage knowledge sharing among diverse groups.
* Excellent written and verbal communication skills for preparing reports or presentations tailored to different audiences.
* Commitment to inclusive leadership principles that value collaboration, empathy, and mutual support within teams.
* Experience supporting business development activities by identifying new opportunities for transformation projects.
* Familiarity with advanced technology platforms relevant to financial services operations.

What sets this company apart:

This organisation stands out as a global leader in consulting due to its unwavering commitment to creating an inclusive workplace where collaboration thrives. Employees benefit from flexible working arrangements that accommodate individual needs while supporting communal success. Generous pension contributions reflect the company’s dedication to long-term wellbeing. Extensive training programmes are available at every stage of your career so you can continue growing alongside industry experts who share their knowledge freely. The culture here is defined by supportive leadership—managers invest time in nurturing talent rather than simply directing it. Diversity is celebrated as a source of strength; every voice matters when shaping solutions for clients across the world. Joining this team means becoming part of a network that values kindness, empathy, and shared achievement above all else.

What's next:

If you are ready to make a meaningful impact on the future of financial services operations and technology transformation in Jakarta, this is your opportunity—apply now!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.