Presales Engineer (Confidential)

This role offers you the opportunity to connect technical expertise with customer needs, acting as a vital link between sales teams, clients, and headquarters. You will play an essential part in ensuring that customers receive tailored solutions through hands-on demonstrations, pre-installation discussions, and production tests.

What you'll do:

As a Presales Engineer based in Jakarta, you will immerse yourself in a variety of engaging activities designed to connect technical solutions with real-world customer challenges. Your day-to-day responsibilities will involve collaborating closely with sales colleagues during client meetings, where your ability to communicate complex concepts clearly will be invaluable. You will have the chance to demonstrate cutting-edge digital textile printing technologies through hands-on sample creation and live presentations. By visiting client sites, you will gain first-hand insight into their operational environments, allowing you to tailor recommendations that truly address their needs. Your role also includes preparing comprehensive training resources for both internal teams and partners, ensuring everyone is equipped with the latest product knowledge. In addition, you will coordinate with headquarters and vendors for any necessary technical clarifications while conducting rigorous pre-installation checks and production tests. Documenting lessons learned from each project will help drive ongoing improvements in service delivery. Success in this role comes from your ability to foster strong connections between people and technology while maintaining meticulous attention to detail throughout every stage of the presales process.

• Provide comprehensive technical support to the sales team during customer engagements by offering detailed product knowledge and addressing technical queries.
• Conduct live demonstrations and create samples that effectively showcase the capabilities of advanced digital textile printing products to prospective clients.
• Visit customer sites to gain a deep understanding of their specific application requirements and customise solutions that best fit their operational needs.
• Collaborate closely with headquarters and external vendors to obtain technical clarifications, ensuring accurate information is delivered to both internal teams and customers.
• Develop clear training materials and deliver engaging product training sessions for internal staff members or business partners to enhance overall product understanding.
• Perform thorough pre-installation checks at client locations to ensure readiness for new equipment installations and minimise potential issues during deployment.
• Oversee production testing processes to validate solution performance against customer expectations and document outcomes for future reference.
• Capture key learnings from product testing phases or direct customer feedback, using these insights to drive continuous improvement in service quality.
• Maintain up-to-date documentation of all presales activities, including meeting notes, technical clarifications, and training records for effective knowledge management.

What you bring:
To excel as a Presales Engineer in this Jakarta-based opportunity, your proven experience within the fields of textile technology or engineering will serve as an important asset. Your familiarity with digital textile printing workflows ensures that you can confidently engage with customers on both technical details and broader solution strategies. The ideal candidate brings not only hands-on experience with industry-standard tools such as RIP software and Adobe Illustrator but also possesses strong troubleshooting skills that enable quick resolution of any challenges encountered during demonstrations or installations. Your interpersonal strengths—particularly your ability to communicate clearly in English—will allow you to build trust with clients while collaborating effectively across regional teams. A genuine enthusiasm for sharing knowledge through training sessions further enhances your value within the organisation. Finally, your flexibility regarding travel reflects your dedication to delivering exceptional service wherever it is needed most.

• Background in Textile Technology, Printing, or Engineering is preferred as it provides a solid foundation for understanding complex digital printing solutions.
• Minimum of 3 years of experience in a similar technical or presales engineering role equips you with practical insights into supporting sales functions from a technical perspective.
• A strong grasp of digital textile printing processes and related applications enables you to confidently address client queries and recommend suitable solutions.
• Familiarity with RIP software, colour management systems, Adobe Illustrator, and spectrophotometers allows you to perform demonstrations and troubleshoot effectively.
• Excellent analytical abilities empower you to identify root causes of technical issues quickly while proposing thoughtful resolutions that meet customer expectations.
• Outstanding communication skills in English are essential for coordinating seamlessly with regional stakeholders across diverse backgrounds.
• A willingness to travel demonstrates your commitment to providing responsive support for clients as well as facilitating smooth internal coordination among teams.

What sets this company apart:
This organisation stands out as a trusted leader in technology-driven solutions within the region, renowned for its commitment to fostering an inclusive workplace where every team member’s contributions are recognised. The company places great emphasis on teamwork—encouraging open communication channels between departments so that ideas can be shared freely for collective success. With a focus on work-life balance supported by flexible working opportunities when possible, employees are empowered to thrive both professionally and personally.

What's next:
If you are ready to take the next step in your career by joining a supportive team where your technical expertise makes a real difference for customers across the region, this is your chance!
Apply today by clicking on the link provided—your journey towards making an impact starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.