Field Services Manager

Field Services Manager Salary: Competitive and based on experience Location: Jakarta Keywords: Technical Expertise, Problem-Solving, Customer Engagement, Operational Excellence

Our client is seeking a dedicated and experienced Field Services Manager to join their team. This role is pivotal in delivering exceptional customer experiences by maximising uptime, optimising budget management, ensuring stress-free interactions, and providing comprehensive operational support. As the Field Services Manager, you will be at the forefront of technical expertise, distributor collaboration, customer engagement, and operational excellence. This is an exciting opportunity for someone with a strong background in technical service or field service within the medical device or healthcare technology industry.

• Maximise uptime and optimise budget management
• Provide front-line support and technical expertise
• Build relationships with healthcare facilities

What you'll do:

As a Field Services Manager, your role will be multifaceted. You will be responsible for providing technical guidance to our distributor's FSE team while also conducting joint service calls to ensure best practices are followed. Your excellent problem-solving skills will be utilised as you perform on-site repairs and maintenance of products. Your interpersonal skills will shine as you regularly visit healthcare facilities to build relationships and gather feedback. Additionally, you will present service contract options to customers while adhering to quality management processes.

• Provide technical guidance, training, and mentorship to distributor's FSE team on product installation, maintenance, troubleshooting, and repair procedures.
• Conduct joint service calls with distributor FSEs to observe and provide real-time support.
• Assist in the development and implementation of service training programs for distributor FSEs.
• Perform on-site repairs, inspections, and maintenance of products.
• Regularly visit healthcare facilities to build relationships, provide support, and gather feedback.
• Present and explain service contract options, renewals, and related offerings to customers.
• Adhere to and promote quality management processes.

What you bring:

The ideal candidate for the position brings a wealth of experience from the medical device or healthcare technology industry. Your strong troubleshooting and diagnostic skills will be essential in this role as you analyse technical problems and develop practical solutions under pressure. Your excellent verbal and written communication skills in English will enable you to effectively engage with customers and colleagues alike. A customer-focused mindset is key as you work towards building rapport and maintaining long-term relationships. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is required along with familiarity with ticketing systems for managing service requests.

• Strong troubleshooting and diagnostic skills.
• Excellent verbal and written communication skills in English.
• Customer-focused mindset with the ability to build rapport.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Familiarity with ticketing systems for managing service requests.
• Associate or Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Automotive Engineering, Biomedical Engineering or a related technical field.

What sets this company apart:

Our client is committed to delivering exceptional customer experiences. They focus on maximising uptime, optimising budget management, ensuring stress-free interactions, and providing comprehensive operational support. Their dedication to continuous improvement and compliance with regulations sets them apart in the industry. This is a fantastic opportunity to join a company that values its employees and offers a supportive and collaborative work environment.

What's next:

If you're ready to take your career to the next level with an exciting role as a Field Services Manager, don't hesitate!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.