Senior Retail Operations Manager

Senior Retail Operations Manager Salary: Competitive and based on experience Location: Jakarta Keywords: retail operations, multi-store management, customer experience, team development, business performance, inventory management, financial acumen, cross-functional collaboration

A leading retail organisation is seeking a Senior Retail Operations Manager to oversee the day-to-day operations of multiple stores across the Jakarta region. This pivotal role offers you the opportunity to shape the customer journey, drive business growth, and nurture high-performing teams in a supportive and collaborative environment. As a key member of the regional leadership team, you will work closely with Store Managers and Area Supervisors to ensure operational excellence, deliver outstanding customer experiences, and achieve ambitious sales targets. The company values flexibility, professional development, and a culture that celebrates shared success—making this an ideal position for someone who thrives on building connections and supporting others to reach their full potential.

• Take charge of multiple retail locations, ensuring seamless operations and consistent delivery of exceptional service standards across the region.
• Collaborate with cross-functional teams to implement business strategies, optimise inventory, and execute engaging marketing campaigns that resonate with customers.
• Benefit from a workplace that prioritises training opportunities, encourages knowledge sharing, and supports your career progression within a respected industry leader.

What you'll do:

As a Senior Retail Operations Manager, you will play a central role in shaping the operational success of multiple retail outlets throughout Jakarta. Your days will be filled with meaningful interactions—whether you are visiting stores to inspire teams or collaborating with colleagues from various departments to roll out new initiatives. You will be responsible for driving both top-line growth and bottom-line efficiency by analysing data trends, optimising processes, and ensuring each location upholds the highest standards of brand presentation. By nurturing talent at every level and championing a culture focused on customer satisfaction and shared achievement, you will help create memorable shopping experiences that keep customers coming back. Your ability to balance strategic thinking with hands-on support will be crucial as you guide your region towards its goals while maintaining compliance with all relevant regulations.

• Oversee the daily operations of several retail stores within your assigned region, ensuring all locations adhere to established company policies and operational standards.
• Conduct regular store visits to assess performance, identify areas for improvement, and provide hands-on support to Store Managers and their teams.
• Drive productivity by monitoring key metrics such as inventory accuracy, shrink control, cost management, and visual merchandising standards.
• Analyse sales reports and market trends to develop actionable plans that boost revenue, improve underperforming stores, and maximise profitability.
• Lead, coach, and mentor Store Managers and Area Supervisors by fostering a culture of accountability, continuous learning, and customer-centricity.
• Recruit, train, and retain talented retail professionals while conducting performance reviews and succession planning to build strong teams for the future.
• Ensure every store consistently delivers an outstanding customer experience by resolving escalated complaints promptly and implementing feedback-driven improvements.
• Monitor inventory levels closely to optimise stock availability while reducing losses through effective management practices and loss prevention initiatives.
• Manage regional operating expenses within budget parameters while recommending strategies to enhance margins and ensure accurate financial reporting.
• Collaborate with Merchandising, Marketing, HR, Finance, Supply Chain, and Commercial teams to support new store openings, renovations, closures, and promotional activities.

What you bring:

To excel as a Senior Retail Operations Manager in this organisation requires more than just technical know-how; it calls for genuine enthusiasm for people development combined with deep sector knowledge. Your background managing multi-site operations equips you with insights into what makes each store unique while your commitment to nurturing talent ensures every team member feels valued. You bring not only practical experience but also emotional intelligence—enabling you to resolve issues empathetically while inspiring those around you. Your ability to interpret complex data sets allows you to make informed decisions that benefit both customers and colleagues alike. With your comprehensive understanding of financial processes alongside operational best practices from diverse retail segments—including FMCG or specialty goods—you are well-positioned to drive sustainable results. Above all else, your interpersonal skills foster trust among stakeholders at every level so together everyone achieves more.

• Hold a bachelor’s degree in Business Administration, Retail Management, Marketing or a related field which provides you with a solid foundation for understanding complex retail environments.
• Bring 7–10 years of proven experience in retail operations where you have successfully managed multiple locations simultaneously.
• Demonstrate at least 3–5 years’ experience leading large teams across different geographic areas with a focus on coaching and developing others.
• Possess expertise in sectors such as FMCG, fashion, lifestyle products, consumer electronics, pharmacy or beauty retail which enables you to adapt quickly to changing market demands.
• Showcase advanced skills in sales management including KPI analysis, business analysis and data-driven decision making that inform your approach to achieving targets.
• Exhibit strong financial acumen through P&L management, budget planning and margin improvement initiatives that contribute directly to business success.
• Display proficiency in implementing standard operating procedures (SOPs), inventory management systems and visual merchandising best practices that elevate store performance.
• Utilise excellent communication abilities for stakeholder engagement as well as negotiation skills when working collaboratively across functions or resolving conflicts.
• Apply analytical thinking for problem solving and forecasting so you can anticipate challenges before they arise while identifying new opportunities for growth.

What sets this company apart:

This organisation stands out as one of Indonesia’s most recognised names in modern retailing—renowned for its commitment to delivering value-driven shopping experiences across an extensive network of stores. Employees benefit from an inclusive culture where teamwork is celebrated; knowledge sharing is encouraged; and personal growth. With robust internal mobility programmes in place plus access to industry-leading resources—this is an environment where your contributions are truly valued. Whether supporting community initiatives or investing in employee development—the company’s reputation for ethical business practices ensures you can take pride in being part of something bigger than yourself. Here you’ll find not just a job but a long-term career path shaped by collaboration—and fuelled by shared ambition for excellence in everything they do.

What's next:

If you are ready to make an impact on the future of retail operations while growing your own career within a supportive environment—this is your chance!

Apply today by clicking on the link provided—your next rewarding challenge awaits.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.