Commercial Head (Retail)

Commercial Head (Retail) Salary: Competitive and based on experience Location: Tangerang, Indonesia Keywords: retail strategy, customer engagement, commercial excellence, leadership, market expansion, cross-functional collaboration, customer-centricity, data-driven decision making, innovation, career growth

A leading retail organisation in Indonesia is seeking a Commercial Head to play a pivotal role in shaping the future of its rapidly expanding business. With ambitious plans to grow to nationwide and enter new markets, this is an exceptional opportunity for you to drive commercial strategy and elevate customer engagement across all retail touchpoints. Reporting directly to the CEO, you will have the platform to influence key business decisions, lead a talented team, and collaborate with senior leaders and international stakeholders. The company offers a highly competitive compensation package, exposure to dynamic projects, and a supportive environment that values innovation, continuous learning, and professional development. If you are passionate about redefining the retail experience and eager to make a significant impact in a high-growth setting, this role is designed for you.

• Shape the commercial direction of a market-leading retail business with plans for rapid national expansion and entry into new markets, giving you the chance to leave your mark on the industry.
• Lead and inspire a diverse team across Media Sales, Brand Marketing, Guest Service, Food & Beverage, and Sales functions while collaborating closely with cross-functional partners to deliver outstanding results.
• Enjoy a collaborative culture that prioritises mentorship, career progression, and exposure to senior leadership—empowering you to grow professionally while driving innovation and operational excellence.

What you'll do:

As Commercial Head, you will be entrusted with steering the commercial vision of one of Indonesia’s most prominent retail organisations during an exciting period of expansion. Your day-to-day responsibilities will centre around crafting robust strategies that drive revenue growth across multiple channels—ranging from sales floors to food & beverage outlets—while ensuring every customer interaction reflects the highest standards of service. You will guide a multidisciplinary team through market research initiatives designed to uncover new opportunities for product development and pricing optimisation. By working hand-in-hand with colleagues from Operations, Finance, IT, and beyond, you will help streamline processes for greater efficiency and profitability. Success in this role hinges on your ability to foster an environment where data-driven insights inform every decision; where agility is embraced; and where each member of your team feels empowered to contribute ideas that push boundaries. Your efforts will not only shape daily operations but also set the tone for long-term growth as the company expands into new territories.

• Develop and implement a comprehensive commercial strategy aimed at driving revenue growth across all retail channels including sales, food & beverage offerings, merchandising initiatives, and strategic partnerships.
• Lead, mentor, and support a team of five direct reports spanning Media Sales, Brand Marketing, Guest Service, Food & Beverage, and Sales to ensure delivery of exceptional customer experiences and achievement of business objectives.
• Conduct thorough competitor analysis and market research to identify opportunities for product innovation, pricing optimisation, and effective promotional campaigns that resonate with evolving consumer preferences.
• Collaborate closely with Operations, Finance, IT, and other cross-functional teams to enhance operational efficiency, profitability, and continuous improvement throughout all aspects of the retail business.
• Foster a culture rooted in customer-centricity by championing data-driven decision making and agile approaches that keep pace with shifting market dynamics.
• Drive initiatives that promote continuous learning within your team by staying attuned to emerging trends and best practices in both retail and quick service restaurant sectors.
• Oversee the execution of marketing strategies that strengthen brand presence while ensuring alignment with overall business goals.
• Monitor key performance indicators (KPIs) regularly to assess progress against targets and recommend adjustments as needed for sustained growth.
• Build strong relationships with internal stakeholders at all levels as well as external partners to maximise commercial opportunities.
• Champion innovative thinking within your team by encouraging creative problem-solving approaches that address complex challenges.

What you bring:

To excel as Commercial Head, you will bring extensive experience gained from senior roles within either the retail or quick service restaurant sectors—ideally having managed both strategic initiatives and day-to-day operations. Your background should reflect a consistent record of achieving ambitious revenue targets through thoughtful commercial planning supported by rigorous analysis. You are adept at interpreting complex data sets into meaningful actions that improve customer satisfaction while boosting profitability. Your approach is grounded in empathy: you understand what motivates customers as well as colleagues—and use this insight to create environments where everyone thrives together. As someone who values collaboration above all else, you naturally build bridges between teams so that shared goals are always front-of-mind. Your commitment to continuous learning ensures you remain ahead of industry trends; meanwhile your academic credentials provide a solid foundation upon which innovative ideas can flourish.

• Demonstrated history of delivering commercial excellence and driving significant revenue growth within retail or quick service restaurant environments over an extended period.
• At least ten years’ progressive leadership experience encompassing both strategic planning roles and hands-on operational management within relevant industries.
• Deep understanding of customer experience design coupled with expertise in product development cycles, pricing strategies tailored for diverse markets, and promotional campaign planning.
• Advanced analytical skills enabling you to extract actionable insights from complex datasets as well as comprehensive market research findings.
• Exceptional interpersonal abilities allowing you to build trust-based relationships with stakeholders at all organisational levels while fostering collaboration across departments.
• Proven capability in nurturing talent through supportive leadership practices that encourage ongoing learning and professional development among direct reports.
• Genuine enthusiasm for innovation combined with an openness to adopting best practices from global retail or QSR sectors as they emerge.
• Bachelor’s degree in Business Administration, Marketing or related discipline is required; possession of an MBA would be considered advantageous.

What sets this company apart:

This organisation stands out as one of Indonesia’s foremost names in retail thanks not only to its impressive scale but also its unwavering commitment to redefining what great customer experiences look like. With bold plans underway for national expansion—including entry into untapped markets—you’ll join at a time when your contributions can truly shape the company’s legacy. The work environment is characterised by inclusivity: mentorship programmes abound; knowledge sharing is encouraged; career progression pathways are clearly mapped out so every employee has room to grow. Senior leaders are accessible—offering guidance without micromanagement—and international exposure means fresh perspectives are always welcome. Above all else there is genuine pride taken in supporting each other’s success: whether it’s through formal training opportunities or informal peer-to-peer coaching sessions. If you value being part of a collaborative network where your voice matters—and where innovation is more than just a buzzword—this is the place for you.

What's next:

If you’re ready to take on an influential role where your expertise can drive real change across Indonesia’s retail landscape, now is the perfect time to apply.

Apply today by clicking on the link provided—your next career-defining opportunity awaits!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.