Senior Retail Operations Manager (Apparel)

Senior Retail Operations Manager (Apparel) Salary: Competitive and based on experience Location: Jakarta Keywords: retails operations, channel development, visual merchandising, event partnership, sales acumen, collaborative

A leading global retailer is seeking an Retail Operation Senior Manager (Apparel) to spearhead the development and execution of a comprehensive omnichannel strategy, ensuring customers enjoy a seamless journey across physical stores, e-commerce platforms, marketplaces, mobile applications, social commerce, and customer service channels. This pivotal role is designed for someone who thrives in connecting teams and processes, driving revenue growth, enhancing customer engagement, and championing digital transformation initiatives. You will be at the heart of aligning retail and digital commerce teams, fostering operational efficiency, and delivering innovative solutions that elevate the brand’s presence in Jakarta and beyond. The organisation offers flexible working opportunities, generous training programmes, and a supportive network that values your expertise and commitment to excellence.

• You will lead the integration of brick-and-mortar stores with digital sales channels, creating a truly unified shopping experience for every customer.
• You will drive strategic projects focused on customer satisfaction, loyalty, and repeat purchases by leveraging data-driven insights and cross-functional collaboration.

What you'll do:

As an Retail Operation Senior Manager (Apparel) based in Jakarta, you will play a central role in shaping the future of retail by developing strategies that connect physical stores with digital commerce channels. Your day-to-day responsibilities will involve collaborating with cross-functional teams to deliver integrated solutions that improve customer journeys from start to finish. You will oversee the implementation of key omnichannel programmes such as Click & Collect or Ship-from-Store while ensuring inventory accuracy and real-time stock visibility. By analysing sales data across multiple platforms—including e-commerce sites and marketplaces—you’ll identify new opportunities for growth. Success in this role means consistently delivering outstanding customer experiences through thoughtful project leadership, effective stakeholder management, and a deep understanding of both retail operations and digital commerce trends.

• Develop and implement a robust omnichannel retail strategy that aligns with business goals and delivers measurable results across all sales channels.
• Drive integration between physical stores and digital platforms to ensure customers can shop seamlessly wherever they choose.
• Identify opportunities to enhance customer acquisition, retention, and lifetime value through targeted initiatives and continuous improvement.
• Establish clear omnichannel KPIs and monitor business performance targets to track progress and inform decision-making.
• Lead projects that improve customer convenience and shopping flexibility while maintaining consistency in pricing, promotions, product assortment, and brand messaging.
• Analyse customer behaviour and shopping patterns to uncover actionable insights for improving satisfaction and loyalty.
• Manage key omnichannel programmes.
• Collaborate closely with store operations teams to ensure flawless execution of omnichannel initiatives and optimise inventory visibility across channels.
• Monitor sales performance across retail stores, e-commerce platforms, and marketplaces; identify growth opportunities using data analytics.

What you bring:

Your extensive background in retail operations combined with hands-on experience managing digital commerce channels makes you ideally suited for the Retail Operation Senior Manager (Omnichannel) role. You bring a wealth of knowledge from previous senior management positions where you successfully led transformation projects that bridged the gap between traditional stores and online platforms. Your expertise spans store management processes as well as e-commerce platform administration—allowing you to navigate complex marketplace environments effortlessly. You are adept at implementing CRM systems or loyalty programmes that foster deeper connections with customers while leveraging analytics tools to gain valuable insights into their behaviour. Beyond technical skills, your strong interpersonal abilities enable you to build collaborative relationships across departments such as marketing; you excel at coaching team members for professional growth while guiding senior stakeholders towards shared objectives.

• 8–12+ years of proven experience in retail operations, e-commerce, digital commerce or omnichannel management within a reputable organisation.
• Minimum 3–5 years in a senior management position overseeing both physical retail operations and digital commerce channels.
• Demonstrated success leading omnichannel transformation projects that resulted in improved business outcomes.
• Comprehensive understanding of retail operations including store management processes.
• Expertise in e-commerce platform management with knowledge of marketplace dynamics.
• Experience implementing CRM systems and loyalty programmes tailored to diverse customer segments.
• Ability to analyse customer behaviour using advanced analytics tools to inform strategic decisions.
• Familiarity with supply chain logistics including fulfilment optimisation for last-mile delivery.
• Strong interpersonal skills enabling effective collaboration across marketing, merchandising, and category management teams.
• Proven ability to coach team members for skill development while influencing senior stakeholders towards organisational alignment.

What sets this company apart:

This organisation stands out for its unwavering commitment to delivering exceptional customer experiences through innovation and teamwork. The culture here is built on trustworthiness; employees are empowered to share ideas freely while contributing meaningfully towards communal goals. Whether you’re looking for opportunities to expand your skillset or simply want to be part of a team that values kindness as much as ambition—this is the place where your talents can truly flourish.

What's next:

If you are ready to make a meaningful impact on the future of retail by joining a collaborative team committed to excellence—this opportunity is perfect for you!

Apply today by clicking on the link provided below.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.