Senior Channel Manager (Retail)

Senior Channel Manager (Retail) Salary: Competitive and based on experience Location: Jakarta Keywords: retail industry, omni channel, store operations, expansion, leadership, regional collaboration

A leading global apparel brand is seeking a Senior Channel Manager to join their team. This is an exceptional opportunity for you to leverage your extensive retail experience, store operational excellence, and omni-channel expertise in a role that will see you driving significant expansion across Indonesia, including into second tier cities. You will play a pivotal part in shaping the future of retail operations, working closely with regional teams and leading store operations with maturity and vision. If you are passionate about retail, thrive on building connections, and enjoy being at the heart of store activities and events, this position offers the perfect platform for your next career step. The organisation is committed to supporting your professional growth through collaborative leadership, exposure to regional best practices, and opportunities to make a tangible impact on business outcomes.

• Play a key role in expanding retail presence by over 50% within two years, focusing on growth into emerging markets and second tier cities across Indonesia.
• Collaborate closely with regional teams, ensuring alignment on strategy while bringing your own insights and leadership to drive operational excellence.
• Enjoy a varied role that combines strategic planning with hands-on involvement in store visits and event participation, offering both challenge and reward.

What you'll do:

As Senior Channel Manager Retail based in Jakarta, you will be entrusted with overseeing the end-to-end management of retail channels throughout Indonesia. Your day-to-day responsibilities will involve not only strategic planning but also active engagement with store teams through regular visits and event participation. Success in this role means fostering strong inter-personal connections within your network of stores while collaborating closely with regional counterparts to ensure alignment on business objectives. You will be instrumental in driving expansion efforts into new markets—particularly second tier cities—by developing actionable plans that balance operational excellence with customer-centricity. Your ability to nurture talent within your teams will be crucial as you guide them through periods of rapid change and growth. By monitoring KPIs diligently and responding proactively to challenges or opportunities that arise, you will help shape the future trajectory of the brand’s retail presence in Indonesia.

• Oversee daily store operations across multiple locations, ensuring consistent delivery of high-quality customer experiences and operational standards.
• Develop and implement strategies for omni-channel integration, enhancing the synergy between physical stores and digital platforms.
• Lead, mentor, and support store managers and teams to foster a culture of collaboration, accountability, and continuous improvement.
• Work closely with regional colleagues to align local initiatives with broader organisational goals, sharing knowledge and best practices.
• Drive ambitious expansion plans by identifying new market opportunities in second tier cities and executing effective roll-out strategies.
• Regularly visit stores throughout Indonesia to provide guidance, monitor performance, and ensure adherence to company values and policies.
• Represent the brand at key events, engaging with stakeholders, partners, and customers to strengthen relationships and promote growth.
• Monitor key performance indicators (KPIs) related to sales growth, customer satisfaction, and operational efficiency, taking action as needed to achieve targets.
• Coordinate cross-functional projects involving marketing, merchandising, supply chain, and HR to deliver seamless retail operations.
• Champion a supportive work environment where team members feel valued, motivated, and empowered to contribute their best.

What you bring:

The ideal candidate for Senior Channel Manager Retail brings a wealth of experience from managing complex retail operations across diverse geographies. Your background should reflect deep familiarity with omni-channel approaches that seamlessly integrate digital innovation into traditional brick-and-mortar settings. You are known for your empathetic leadership style—one that prioritises open communication, mutual respect, and shared success among colleagues. Your interpersonal skills enable you to build rapport quickly whether interacting with frontline staff or senior regional partners. A passion for mentoring others sets you apart as someone who invests time in developing talent within your teams. You approach challenges thoughtfully by analysing data trends before making decisions that benefit both customers and employees alike. Flexibility is one of your strengths; you adapt easily when visiting different locations or representing the brand at public events. Above all else, your commitment to responsible stewardship ensures sustainable growth as you help expand the company’s footprint into new markets.

• Extensive experience managing multi-site retail operations within the Indonesian market or similar environments is essential for success in this role.
• Proven track record of implementing omni-channel strategies that bridge online and offline customer journeys effectively.
• Demonstrated maturity in leadership roles with the ability to inspire trust, encourage teamwork, and support professional development among staff.
• Exceptional communication skills are required for articulating ideas clearly when working alongside regional teams or presenting at events.
• Willingness to travel frequently across Indonesia for store visits and event attendance is necessary given the scope of expansion plans.
• Strong analytical abilities for interpreting KPIs related to sales performance, customer satisfaction, and operational efficiency.
• Experience driving business growth through market expansion initiatives—especially into less established regions such as second tier cities—is highly desirable.
• A collaborative mindset that values co-operation over competition ensures harmonious relationships both internally and externally.
• Commitment to nurturing inclusive workplace cultures where every team member feels respected and supported.

What sets this company apart:

This organisation stands out as a global leader in apparel retailing thanks to its unwavering commitment to quality products, customer satisfaction, and employee well-being. With a strong presence across Asia-Pacific markets—including Indonesia—the company fosters an inclusive culture where collaboration is celebrated at every level. Employees benefit from ongoing training opportunities designed to enhance both technical skills and personal development. As part of this team-oriented environment, you’ll have access to knowledgeable mentors who are invested in helping you succeed professionally while contributing meaningfully toward shared goals. The organisation’s reputation for ethical business practices further reinforces its status as an employer of choice within the competitive world of retail.

What's next:

If you are ready to take on an exciting challenge that will shape the future of retail across Indonesia while advancing your own career journey, this is your moment!

Apply today by clicking on the link provided—your next rewarding opportunity awaits.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.