Business Development (B2B - Merchant Acquisition)

Keywords: merchant acquisition, B2B sales, retail partnerships, relationship building, fieldwork, incentive campaigns, market penetration, stakeholder engagement, commercial acumen, career growth

An exciting opportunity awaits for a Business Development Specialist focused on B2B merchant acquisition in Jakarta, Indonesia. This role is perfect for someone who thrives on building meaningful connections and driving commercial success within the smartphone financing sector. The position offers you the chance to work closely with retail, distributor, and network partners, ensuring their ongoing engagement and satisfaction through regular field visits, training sessions, and the implementation of targeted marketing initiatives. You will play a pivotal part in expanding the distribution network, supporting partners to exceed sales targets, and contributing to a collaborative local team environment. With a strong emphasis on professional development and inclusive workplace values, this is your chance to accelerate your career while making a tangible impact in a rapidly growing industry.

• Opportunity to shape the local commercial team environment while working directly with key retail and distribution partners across Jakarta.
• Engage in hands-on fieldwork that includes store visits, partner support, training delivery, and campaign activation to drive business growth.
• Be part of an organisation that champions diversity, transparency, work-life balance, and continuous learning for all employees.
  
  

What you'll do:

As a Business Development Specialist – Merchant Acquisition (B2B), you will immerse yourself in Jakarta’s vibrant retail landscape by forging lasting partnerships with smartphone retailers, distributors, and mobile network operators. Your day-to-day activities will revolve around nurturing these relationships through frequent site visits where you’ll provide hands-on support, deliver engaging training sessions, and roll out innovative marketing campaigns designed to boost sales performance. By staying attuned to market dynamics and competitor movements, you’ll help shape effective strategies that keep your partners ahead of the curve. Success in this role means not only meeting but exceeding sales objectives by fostering trust-based collaborations that benefit both your partners and the wider business ecosystem. Your ability to communicate clearly in Indonesian while leveraging digital tools will be essential as you coordinate efforts across teams and ensure seamless execution of commercial initiatives.

• Develop and execute strategic plans designed to achieve ambitious revenue growth and expand market presence within your assigned territory while minimising risk.
• Cultivate and maintain robust relationships with merchant partners by providing ongoing support, guidance, and training tailored to their needs.
• Monitor sales activity to ensure merchants who performed well previously continue to deliver results month after month.
• Act as a trusted advisor for merchants by addressing queries promptly and resolving challenges related to customer conversions using the platform.
• Conduct regular store visits to reinforce compliance standards, distribute promotional materials, and activate incentive-driven marketing campaigns.
• Gather intelligence on competitor activities by analysing market trends, identifying new opportunities or challenges, and sharing actionable insights with the broader team.
• Collaborate closely with internal stakeholders including regional management to align strategies and share best practices for partner success.
• Track performance metrics against service level agreements (SLAs) to ensure high standards are consistently met across all accounts.
• Leverage digital tools such as Google Suite applications, CRM systems (Zoho & Zendesk), and communication platforms (Slack) for efficient workflow management.
• Support the onboarding process for new partners by delivering comprehensive product training and facilitating smooth integration into the network.

What you bring:

To excel as a Business Development Specialist – Merchant Acquisition (B2B), you will bring a blend of commercial expertise from the smartphone retail or distribution space along with an innate ability to foster positive relationships built on trust and mutual respect. Your background should reflect successful experiences managing partner accounts where you have demonstrated empathy towards client needs while maintaining meticulous attention to operational details. A collaborative spirit is essential as you’ll be working closely with both external partners and internal teams to deliver shared goals. Your comfort navigating digital platforms ensures efficiency in reporting outcomes and communicating updates. Above all else, your enthusiasm for personal growth within sales will shine through as you contribute positively to an inclusive team culture that values open dialogue and continuous improvement.

• Demonstrated alignment with core organisational principles such as transparency, directness, active listening, diversity embrace, work-life balance focus, ownership mentality, and commitment to scale.
• A minimum of 1-2 years’ proven experience closing deals, nurturing relationships, and growing portfolios within smartphone retailing or distribution—ideally in the financing sector.
• Personal transportation is required—preferably a motorcycle—to facilitate regular fieldwork across multiple locations in Jakarta.
• Exceptional communication skills in Indonesian coupled with strong interpersonal abilities that enable you to engage stakeholders at every level effectively.
• Proficiency in using Google Suite (Sheets, Docs, Slides), CRM platforms like Zoho & Zendesk, as well as communication tools such as Slack for daily operations.
• Bachelor’s degree or equivalent qualification demonstrating academic achievement relevant to business development or sales roles.
• A keen interest in advancing your career within sales supported by a detail-oriented approach and familiarity with robust SLAs governing performance standards.
• Previous technical experience or fluency in English would be advantageous but is not mandatory.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive environment where everyone feels valued regardless of background or identity. Employees are encouraged to bring their authentic selves to work each day thanks to policies that promote equal opportunity employment without discrimination based on race, religion, gender identity or expression, sexual orientation, age or disability status. The company’s guiding principles emphasise finance accessibility for underserved populations alongside values like ownership mentality, transparent communication practices, rapid response times (‘speed’), active listening skills among colleagues at all levels—and above all—a healthy work-life balance. By joining this team you become part of a community dedicated not just to commercial success but also social impact through ethical business practices that prioritise diversity and employee wellbeing.

What's next:

If you are ready to take your career in business development further while making a real difference in Jakarta’s thriving retail sector—this is your moment!

Apply today by clicking on the link provided—your next rewarding challenge awaits.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.