Account Manager (Logistic)

Account Manager – Freight Forwarding and Logistics Salary: Competitive and based on experience Location: Surabaya A leading logistics provider in Surabaya is seeking an experienced Account Manager to play a pivotal role in driving business development and revenue growth within the freight forwarding sector. This opportunity is ideal for someone who thrives on building meaningful connections, nurturing client relationships, and supporting a dedicated sales team to achieve shared goals. If you are passionate about connecting with clients, guiding teams, and contributing to the ongoing success of a respected logistics organisation, this position offers the perfect platform for your next career step. * Join a reputable logistics company in Surabaya where your extensive industry experience will be valued and your contributions recognised through collaborative achievements. * Enjoy flexible working opportunities and access to ongoing training designed to support your professional growth and enhance your leadership skills within a supportive team environment. * Be part of an inclusive workplace culture that encourages open communication, celebrates shared successes, and provides generous pension contributions as part of its commitment to employee wellbeing. What you bring: To excel as an Account Manager – Freight Forwarding and Logistics, you will bring substantial experience from the logistics sector along with a genuine passion for helping others succeed. Your interpersonal strengths enable you to build trust quickly with clients while also nurturing talent within your team. You are comfortable navigating complex environments thanks to your exposure to multinational organisations where collaboration is key. Your familiarity with CRM platforms ensures you can hit the ground running when it comes to pipeline management. Above all else, your supportive nature makes you an invaluable resource for colleagues seeking guidance or encouragement. By combining technical know-how with emotional intelligence, you create lasting value for both clients and teammates alike. * Minimum 10 years of proven experience within the Freight Forwarding or Logistics industry where you have demonstrated reliability in managing complex client portfolios. * Demonstrated managerial background leading both people development initiatives and overall business performance within a collaborative team setting. * A well-established industry network complemented by an existing customer base that enables you to contribute immediately upon joining the organisation. * Hands-on commercial profile with practical experience in driving results through direct engagement rather than focusing solely on administrative tasks. * Proficiency with CRM systems such as Salesforce for managing pipelines, tracking activities, and generating actionable insights for continuous improvement. * Strong multitasking abilities paired with excellent stakeholder management skills that allow you to balance competing priorities effectively while maintaining positive relationships. * Experience working within multinational logistics is highly preferred due to exposure to best practices in global operations. * A supportive approach to coaching sales teams by fostering open communication channels, encouraging knowledge sharing, and celebrating group achievements together. * Track record of securing new business through empathetic listening skills combined with persuasive presentation techniques tailored to diverse audiences.

What you'll do:

As an Account Manager – Freight Forwarding and Logistics, you will be at the heart of business development activities in Surabaya. Your day-to-day responsibilities will involve engaging directly with clients both existing and prospective to understand their unique requirements while delivering exceptional service solutions.

• Drive new business acquisition by identifying potential clients across freight forwarding and logistics services, ensuring consistent pipeline growth through proactive outreach.
• Develop and manage a robust sales pipeline using CRM systems such as Salesforce, tracking progress and following up on leads to maximise conversion rates.
• Maintain and expand relationships with existing customers by understanding their evolving needs and providing tailored solutions that foster long-term loyalty.
• Secure new accounts by presenting compelling value propositions during regular customer visits and business development meetings, always prioritising client satisfaction.
• Prepare detailed weekly sales plans that outline strategic priorities, monitor performance metrics, and adjust activities based on market trends or feedback.
• Collaborate closely with Sales Support for quotations and operational teams to guarantee seamless service delivery from initial contact through post-sale follow-up.
• Ensure achievement of revenue and profitability targets by aligning team efforts with organisational objectives and monitoring key performance indicators regularly.
• Contribute immediately as a hands-on commercial partner who supports both people development and business performance without being limited to administrative tasks.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.