Key Account Manager (Food Service)

Key Account Manager (Food Service) Salary: Competitive and based on experience Location: Jakarta Keywords: collaborative, strategic partnership, solution-based selling, cross-functional teamwork, market intelligence, growth mindset, supportive leadership, inclusive environment, training opportunities, dependable network

A leading food solutions provider is seeking a Key Account Manager to drive its expansion in Indonesia’s vibrant domestic market. This role offers you the opportunity to become a trusted partner for high-value B2B clients, including industrial food manufacturers, HoReCa groups, and major franchise chains. You will play a pivotal part in shaping tailored food solutions that combine global expertise with local innovation, ensuring your clients’ needs are met with precision and care. The organisation is committed to fostering an inclusive and supportive workplace, where your professional growth is encouraged through ongoing training opportunities and collaborative leadership. Flexible working arrangements and a dependable team network make this position ideal for those who value both personal development and meaningful impact within the food service industry.

• You will be empowered to build lasting relationships with key B2B accounts across Indonesia, focusing on factories, HoReCa groups, and franchise headquarters, while aligning with sales targets and long-term partnership goals.
• The company provides a nurturing environment that values collaboration, knowledge sharing, and supportive leadership, ensuring you have access to training opportunities and a dependable network to help you succeed.
• Flexible working options and a commitment to inclusivity mean you can thrive both professionally and personally as you contribute to the organisation’s ambitious growth plans in Southeast Asia’s largest market.

What you'll do:

As a Key Account Manager for Food Service, your day-to-day responsibilities will centre around building strong partnerships with influential B2B clients across Indonesia’s food service landscape. You will engage deeply with factories requiring raw materials, HoReCa establishments seeking menu enhancements, and franchise chains looking for innovative food solutions. Your role involves not only identifying new business opportunities but also collaborating closely with clients to deliver tailored products that meet their unique operational needs. By negotiating joint business plans and overseeing customised product developments alongside cross-functional teams such as R&D and Supply Chain, you will ensure seamless execution from concept to delivery. Success in this role requires you to stay attuned to market trends, provide insightful analysis for strategic decisions, prepare comprehensive performance reports for management review, and maintain open communication channels that nurture trust. Your ability to manage multiple priorities while fostering collaborative relationships will be key in driving sustainable growth for both your clients and the organisation.

• Cultivate and strengthen relationships with key B2B accounts such as industrial food manufacturing plants, HoReCa groups, and major franchise chains throughout Indonesia by acting as their strategic partner.
• Identify new business opportunities within industrial end-users and expanding local or multinational F&B franchises by leveraging your understanding of the Indonesian market.
• Collaborate closely with clients to understand their production processes or menu requirements, proposing customised food solutions such as sauces, seasonings, and pre-mixes that address their specific needs.
• Negotiate and execute Joint Business Plans (JBP), annual contracts, and tailored promotion plans to achieve revenue objectives while supporting market share growth.
• Oversee the end-to-end process of new product listings and customised developments by working collaboratively with R&D, Supply Chain, and Quality Assurance teams.
• Track and analyse market trends in Indonesia, monitor competitor movements, and assess shifts in raw materials to provide actionable insights for business strategy.
• Prepare regular sales forecasts, pipeline updates, and performance reviews for management to ensure clear visibility into growth strategies and progress.
• Work cross-functionally with internal teams to facilitate seamless project management from concept through execution for new product launches or custom developments.
• Ensure all client communications are handled with empathy, professionalism, and responsiveness to foster trust and loyalty among partners.
• Maintain accurate records of account activities, contract negotiations, and promotional initiatives to support transparent reporting.

What you bring:

Your extensive experience in B2B sales within Indonesia’s food service or industrial ingredients sector positions you perfectly for the Key Account Manager Food Service role. You bring deep channel expertise from managing complex accounts like factories or franchise chains—skills that are invaluable when navigating diverse client needs. Your academic background in business administration or food science underpins your technical understanding of industry requirements. With exceptional negotiation abilities complemented by persuasive presentations, you can connect meaningfully with senior stakeholders. Analytical proficiency enables you to transform market data into actionable strategies that drive results. Fluency in Bahasa Indonesia ensures seamless communication locally while English proficiency supports broader business interactions; any additional language skills further enhance your versatility. Your growth mindset means you approach challenges enthusiastically—balancing multiple projects without losing sight of details. Collaborative experience across departments showcases your ability to work together towards shared goals. Empathy guides your client interactions while attention to detail ensures accuracy in reporting—all contributing to your dependability as a trusted partner.

• At least 4–6 years of proven experience in B2B sales within the Foodservice sector or Industrial Food Ingredients industry in Indonesia is essential for this role.
• A strong track record managing industrial end-users such as factories or large-scale HoReCa groups or franchise chains demonstrates your channel expertise.
• Bachelor’s Degree in Business Administration, Marketing, Food Science/Technology or a related field ensures you have the foundational knowledge required.
• Excellent negotiation skills paired with persuasive presentation abilities enable you to influence senior-level decision-makers effectively.
• Proficiency in data analysis using MS Excel allows you to interpret market information accurately; creating strategic business proposals via PowerPoint helps convert insights into actionable sales opportunities.
• Native or professional fluency in Bahasa Indonesia combined with business-level proficiency in English ensures clear communication; Korean language skills are considered an advantage.
• A growth mindset characterised by high motivation equips you to manage multiple priorities efficiently within a dynamic environment.
• Experience collaborating across departments such as R&D or Supply Chain highlights your ability to work within cross-functional teams.
• Strong interpersonal skills foster trustful relationships with clients while maintaining empathy during negotiations or problem-solving situations.
• Attention to detail when preparing sales forecasts or performance reviews supports transparent reporting.

What sets this company apart:

This organisation stands out as a leader in providing tailored food solutions that blend global expertise with local innovation—making it an ideal place for professionals seeking meaningful impact within Indonesia’s thriving food service sector. Employees benefit from flexible working arrangements designed to support work-life balance alongside generous training opportunities that encourage continuous learning. The company fosters an inclusive culture where collaboration is valued over competition; supportive leadership ensures every team member feels heard and respected. A dependable network of colleagues creates an environment where knowledge sharing is encouraged—helping everyone grow together. The focus on nurturing talent means you’ll have access to resources that empower both personal development and professional advancement. As part of this team, you’ll contribute directly to shaping the future of food service partnerships across Southeast Asia’s largest market while enjoying the benefits of working within a caring community dedicated to excellence.

What's next:

If you’re ready to take your career further by joining a collaborative team dedicated to shaping Indonesia’s food service landscape, this is your chance!

Apply today by clicking on the link provided—your next step towards becoming a trusted partner in the industry awaits.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.