Key Account Manager (Modern Trade Independent)

Key Account Manager (Modern Trade Independent) Salary: Competitive and based on experience Location: Jakarta Keywords: collaborative, inclusive, omnichannel growth, customer engagement, data-driven, supportive leadership, diversity and belonging, flexible working opportunities, dependable brands, sustainability commitments, key account management, sales, kam

A leading global FMCG organisation is seeking a Key Account Manager to join their Jakarta-based team. This is an exceptional opportunity for you to play a pivotal role in shaping the future of trusted household brands, while enjoying a hybrid work environment that values flexibility and personal well-being. As part of a company renowned for its commitment to caring, inclusivity, and sustainability, you will be empowered to make meaningful contributions every day. You will thrive in a culture that encourages knowledge sharing, supports your professional development, and celebrates authenticity. If you are passionate about building strong customer relationships, driving omnichannel business results, and being part of a supportive network that champions diversity and belonging, this role offers the perfect platform for your next career step.

• Join a globally recognised organisation with a proud legacy of dependable brands and a deep commitment to sustainability, where your work directly impacts millions of households.
• Experience flexible working opportunities in a hybrid environment designed to support your well-being and professional growth, with access to ongoing training and collaborative learning.
• Be part of an inclusive workplace that values diversity, fosters belonging, and empowers you to bring your authentic self to work every day.

What you'll do:

As a Key Account Manager based in Jakarta, you will immerse yourself in building deep connections with key customers while championing the implementation of strategic business plans. Your daily activities will involve collaborating closely with distributor partners, analysing market data to inform decision-making processes, and ensuring seamless execution of promotional campaigns across both brick-and-mortar outlets and digital platforms. You will be responsible for monitoring sales performance metrics, identifying areas for improvement through store visits and data analysis, and working collaboratively with cross-functional teams to close any gaps. By nurturing strong relationships with both internal stakeholders and external partners, you will help drive brand exposure, deliver sustainable growth, and ensure the highest standards are met throughout every stage of the customer journey. Your ability to balance analytical rigour with empathetic communication will be essential as you guide distributor teams towards shared success while upholding the organisation’s core values.

• Develop a comprehensive understanding of key customers’ strategies, priorities, and needs in order to drive superior business outcomes and create lasting competitive advantage.
• Build strong engagement with customers by co-creating joint business plans that deliver mutually beneficial results and foster long-term partnerships.
• Manage trade spending effectively by ensuring all investments deliver meaningful return on investment and align with approved budgets.
• Coordinate closely with distributor sales forces and merchandising teams to ensure flawless execution of the 5Ps (Product, Price, Place, Promotion, People) across all channels.
• Drive omnichannel growth by assessing customer performance across the 6P+A framework (including analytics), identifying opportunities for improvement and implementing targeted action plans.
• Meet regularly with customers to build support for business initiatives, translating insights into actionable customer plans that reflect both strategic objectives and operational realities.
• Leverage data analytics to facilitate fact-based conversations and effective negotiations with stakeholders at multiple levels within customer organisations.
• Provide valuable insights to internal teams (such as Regional Managers or Sales Development Managers) and collaborate on the development of improvement programmes that address identified gaps.
• Visit retail stores frequently to monitor compliance with agreed plans, identify causes for any shortfalls, and develop corrective actions in partnership with distributor representatives.
• Lead distributor sales forces and merchandising teams by providing clear direction on standards of excellence while engaging agency leadership teams to secure appropriate support for business goals.

What you bring:

To excel as a Key Account Manager in this global consumer products organisation, you will bring extensive experience managing complex customer accounts within the fast-moving consumer goods industry. Your background should demonstrate not only technical proficiency in data analysis but also an ability to communicate insights clearly across diverse audiences. You are comfortable navigating ambiguity while remaining responsive to changing priorities; your interpersonal skills enable you to build trust-based relationships both internally and externally. A genuine passion for supporting others’ success—whether mentoring distributor teams or collaborating on cross-functional projects—will set you apart. Your educational foundation equips you with strategic thinking capabilities while your hands-on experience ensures practical problem-solving abilities. Above all else, your commitment to creating inclusive environments where everyone can thrive aligns perfectly with the organisation’s values.

• Bachelor’s or Master’s degree in marketing, business administration, communications or a related field is required for this position.
• At least five years’ proven experience in key account management or omnichannel management within the consumer goods sector is essential.
• Demonstrated ability to work independently as well as collaboratively across multi-level stakeholder groups is highly valued.
• Proficiency in using Google suite products—especially Sheets, Docs & Slides—to analyse data and prepare reports is necessary.
• Excellent command of English language skills (both written and spoken) is required for effective communication across diverse teams.
• Strong analytical skills with proven experience leveraging data insights to inform commercial decisions are critical for success in this role.
• Ability to adapt quickly under pressure within a fast-paced environment while maintaining attention to detail is important.
• Experience coordinating with distributor sales forces or merchandising agencies would be advantageous but not mandatory.
• A track record of building positive relationships with customers through empathy, active listening, and solution-oriented thinking is highly desirable.
• Commitment to upholding principles of diversity, equity, inclusion and fostering an environment where everyone feels they belong.

What sets this company apart:

This organisation stands out as one of the world’s most respected names in consumer products—trusted by millions globally for its unwavering dedication to quality, sustainability, and social responsibility. Employees benefit from being part of an inclusive community where diversity is celebrated at every level; here you are encouraged not just to contribute but also to grow personally and professionally. The company’s hybrid working model provides flexibility tailored around your lifestyle needs while ongoing training opportunities ensure continuous learning. With a focus on making positive impacts beyond profit—through environmental stewardship initiatives and community engagement—you’ll find purpose in every project undertaken. Supportive leadership fosters open dialogue so that every voice is heard; togetherness isn’t just encouraged—it’s embedded into daily practice. If you’re looking for more than just a job but rather a place where your contributions matter deeply both inside the office walls and out in the wider world—this is where you belong.

What's next:

If you are ready to take your career forward by joining an organisation committed to making a difference every day—for people everywhere—this opportunity awaits you!

Apply today by clicking on the link provided; share your story with us so we can build a brighter future together.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.