Demand & Supply Planning Manager

Our client is a leading global appliance company, shaping living for the better for over 100 years. As a prominent brand in Southeast Asia, they operate in a dynamic and competitive market, continually innovating to meet evolving consumer needs.

This pivotal role offers you the opportunity to shape the future of sales operations across Indonesia, driving continuous improvement and data-driven strategies within a supportive, family-like work culture. You will be at the heart of business transformation, collaborating with cross-functional teams and external partners to deliver exceptional results. With a modern office environment featuring amenities such as a gym and auditorium, this position provides an engaging workplace where your expertise in demand planning, S&OP, and supply chain management will be highly valued. If you are passionate about optimising processes, nurturing high-performing teams, and making a tangible impact on business outcomes, this is your chance to thrive in a dynamic setting.

• Be part of the senior leadership team, directly influencing strategy and operational excellence for a renowned premium brand in Southeast Asia.
• Enjoy a collaborative, inclusive work environment with modern facilities including a sales floor, gym, and auditorium located in Central Jakarta.
• Play a key role in shaping end-to-end sales operations, working closely with internal stakeholders and external partners to drive business growth and customer satisfaction.

What you'll do:

As Head of Sales and Operations based in Central Jakarta, you will play an instrumental role in steering the strategic direction of sales operations throughout Indonesia. Your day-to-day responsibilities will involve orchestrating demand forecasting activities with precision while fostering collaboration among diverse teams. You will champion integrated business planning initiatives that ensure optimal product availability and cost-effective inventory management. By developing robust processes for customer service excellence and order fulfilment, you will help set new standards for operational performance. Your ability to resolve challenges through effective stakeholder engagement—both internally with leadership peers and externally with logistics partners—will be crucial. In this role, you will also nurture talent within your team by providing guidance and support that encourages both personal development and collective achievement. Regular visits to the warehouse in Cakung will keep you connected to ground-level operations while your presence at the head office ensures alignment with broader organisational goals.

• Oversee the full spectrum of sales operations across Indonesia, ensuring seamless integration between demand planning, order management, customer service, and supply chain functions.
• Lead monthly Sales and Operations Planning (S&OP) meetings to achieve consensus on demand plans, incorporating new product launches, marketing activities, and supply constraints.
• Drive the development and implementation of integrated business planning (IBP) strategies that optimise forecasting accuracy and supply planning efficiency.
• Establish clear metrics to measure, control, and improve S&OP plan accuracy while tracking benefits and improvements for the business.
• Develop world-class processes for demand planning, customer service, and order management that support continuous improvement initiatives.
• Implement strategies to enhance supply chain efficiency and demand allocation effectiveness in alignment with overall business objectives.
• Resolve complex supply-demand or service-cost issues by collaborating with cross-functional teams and external partners such as 3PL providers and warehousing.
• Motivate, mentor, and develop a high-performing team of 9-10 professionals to achieve operational excellence and foster professional growth.
• Identify opportunities for process improvement in inventory management principles to optimise net working capital.
• Work closely with sales leadership to identify significant business risks, escalate issues appropriately, and influence key stakeholders towards mutually beneficial solutions.

What you bring:

To excel as Demand & Supply Planning, your background should reflect substantial experience overseeing comprehensive sales operations within either home appliances or adjacent premium sectors like FMCG or automotive. Your expertise should encompass all facets of demand planning—from accurate forecasting through digitised tools to hands-on involvement in S&OP cycles—enabling you to manage diverse product portfolios efficiently. A keen analytical approach will empower you to interpret data trends that inform strategic choices while your commercial awareness ensures alignment with profitability targets. Your interpersonal strengths will shine as you collaborate seamlessly across departments—building trust-based relationships that facilitate smooth project delivery even amidst complexity. As someone who thrives on nurturing talent within cohesive teams, your leadership style should emphasise empathy alongside accountability. Familiarity with integrated business planning frameworks combined with practical supply chain know-how will further distinguish your candidacy. Above all else, your commitment to maintaining safe workplaces underscores your reliability as both a manager and colleague.

• Demonstrated experience managing end-to-end sales operations within home appliances or related sectors such as FMCG, automotive or premium electronics industries.
• Proven track record in demand planning, S&OP processes, digitisation initiatives, forecasting methodologies, and basic financial acumen.
• Strong analytical skills with the ability to interpret complex data sets for informed decision-making across multiple product SKUs (ranging from 2 to 300).
• Exceptional interpersonal skills enabling effective collaboration with internal teams (sales leadership) as well as external stakeholders (3PLs, warehousing partners).
• Experience leading high-performing teams; ability to motivate others towards shared goals while fostering an inclusive environment.
• Sound understanding of integrated business planning concepts coupled with practical knowledge of supply chain optimisation techniques.
• Commercially astute mindset with an appreciation for balancing strategic thinking against operational execution requirements.
• Excellent communication skills—both written and verbal—with fluency in Bahasa Indonesia preferred; English proficiency is advantageous given regional interactions.
• Adaptability when navigating matrix organisations; comfortable influencing decisions across different levels/functions/geographies.
• Commitment to upholding health & safety standards by following established policies/procedures and promoting safe working practices among colleagues.

What sets this company apart:

This organisation stands out as one of Southeast Asia’s most respected premium brands—a reputation built on quality products supported by dedicated teams who value connection over hierarchy. The company fosters a family-like atmosphere where every voice matters; employees enjoy open communication channels that encourage sharing ideas freely. Modern office amenities—including an inviting sales floor plus access to gym facilities—create an energising environment designed for both productivity and wellbeing. Leadership here is genuinely supportive: they invest time into mentoring staff while offering ample training opportunities so everyone can grow together professionally. Despite facing strong competition from emerging market players, this company remains committed not only to innovation but also to preserving its core values around teamwork, inclusivity, and mutual respect. Employees benefit from being part of a close-knit community where achievements are celebrated collectively—and where flexibility is offered through meaningful projects rather than remote arrangements alone.

What's next:

If you are ready to make a lasting impact on sales operations at one of Southeast Asia’s most admired brands—and want your next career move to truly matter—this is your moment!

Apply today by clicking on the link provided; take the first step towards joining an inspiring team where your contributions will shape the future.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.