Operations Director

Global Freight Forwarding Company seeking a Operations Director based in Jakarta

Elevate your professional journey as Operations Director with a distinguished global logistics organisation in Jakarta. This prestigious appointment offers the unique privilege of shaping and refining operational excellence across Indonesia, guiding dedicated Ocean and Air Freight teams towards exemplary standards. Entrusted with comprehensive profit and loss accountability, you will be instrumental in cultivating strategic carrier partnerships and overseeing operational budgets that underpin sustainable business growth. The organisation is renowned for its collegial and inclusive culture, where teamwork is esteemed, professional advancement is actively encouraged, and every individual’s contribution is genuinely valued. Flexible working arrangements and a truly supportive environment ensure your insights are welcomed and your aspirations are fostered as you contribute to the company’s ongoing success.

• Assume a pivotal leadership position overseeing all operational activities throughout Indonesia, inspiring high-performing Ocean and Air Freight teams within a globally integrated environment that prizes your stewardship.
• Exercise the autonomy to implement considered strategies that directly influence revenue generation, cost optimisation, profitability, and client satisfaction—while collaborating with international colleagues who share your commitment to excellence.
• Benefit from flexible working opportunities and a nurturing organisational culture that places knowledge sharing, team support, and continuous professional development at the core of its ethos.

What you'll do:

In the capacity of Operations Director, you will play an integral role in steering the future direction of freight forwarding operations throughout Indonesia. Your remit will encompass close collaboration with diverse teams both locally and internationally as you orchestrate seamless air and ocean freight services. You will be responsible for designing forward-looking operational frameworks that drive efficiency improvements while prioritising client contentment. By leveraging your expertise in budgetary oversight and financial reporting, you will guide the business towards enduring growth. Your ability to foster robust partnerships with carriers and vendors will secure mutually beneficial terms for all parties involved. In addition to supporting sales through operational insight, you will champion ongoing improvement projects aimed at elevating service quality. Success in this role requires vision, practical leadership skills, analytical acumen—and above all—a sincere enthusiasm for building collaborative teams united by shared achievement.

• Supervise freight forwarding operations across Indonesia by harmonising Ocean and Air Freight divisions to ensure consistently superior service delivery.
• Maintain full responsibility for profit and loss by driving revenue initiatives, optimising expenditure, maximising profitability, and ensuring robust debtor management protocols are upheld.
• Formulate, initiate, and monitor comprehensive operational budgets in collaboration with financial controllers to align with the organisation’s ambitious objectives.
• Cultivate and sustain strategic relationships with both global carriers and local vendors to secure advantageous rates while assuring dependable service provision for clients.
• Source ad-hoc freight rates as required to address evolving business demands whilst maintaining strong engagement with key industry stakeholders.
• Collaborate closely with regional and global product management teams to develop policies, strategies, and data-driven solutions that enhance operational efficiency.
• Establish systems for regular review of operating costs to ensure alignment with targeted revenues; communicate findings effectively to senior leadership.
• Support local sales and business development initiatives by providing expert operational counsel as part of a cohesive team focused on securing new opportunities.
• Monitor service quality metrics and client satisfaction levels continuously, identifying avenues for further enhancement through best practice initiatives.
• Ensure all facets of operations reflect the organisation’s mission statement, values, and unwavering dedication to compliance.

What you bring:

To excel as Operations Director within this esteemed logistics enterprise, you will bring extensive experience from senior appointments in international freight forwarding environments. Your background should demonstrate a thorough understanding of every facet of air and ocean freight logistics—from regulatory compliance through process refinement—enabling you to anticipate challenges proactively. Your approach to leadership is grounded in empathy: you recognise that nurturing talent directly contributes to superior outcomes for clients. Financial stewardship comes naturally; you balance immediate priorities without losing sight of long-term objectives. Analytical thinking underpins your decisions; you utilise data not only to assess performance but also as a catalyst for constructive change. Above all else, your interpersonal abilities stand out—whether negotiating with carriers or mentoring junior colleagues—your warmth inspires loyalty while your dependability commands respect throughout the organisation.

• A minimum of 15 years’ progressive experience in freight forwarding operations within a reputable global logistics organisation is essential for this position.
• A bachelor’s degree in business management, logistics or transportation—or a related discipline—provides the requisite academic foundation for success.
• Comprehensive professional expertise encompassing all aspects of international air and ocean freight logistics—including booking procedures, documentation requirements, customs clearance processes for both import/export cargo—is required.
• Demonstrated capability in leading substantial operational teams effectively by fostering collaboration, nurturing talent development, and promoting an inclusive work environment.
• A proven record of structuring pragmatic solutions that support team performance whilst maintaining elevated levels of customer satisfaction is highly regarded.
• Exceptional financial acumen is necessary to manage budgets judiciously, oversee cost controls, maximise profitability, and report accurately on key performance indicators.
• Advanced analytical skills enable you to interpret complex data sets for informed decision-making that drives continuous improvement across operations.
• Excellent communication skills are indispensable for building trust-based relationships with internal teams as well as external partners such as carriers or vendors.
• Experience collaborating with regional or global product management functions ensures alignment on strategy formulation and policy implementation.
• A steadfast commitment to upholding organisational values through ethical conduct, reliability, empathy towards colleagues and clients alike completes your profile.

What sets this company apart:

This organisation distinguishes itself as a paragon within global logistics through its unwavering commitment to operational excellence and employee wellbeing. With an expansive presence spanning continents—including a dynamic network throughout Indonesia—it affords unparalleled opportunities for professional progression within an environment where every voice is respected. Employees benefit from flexible working arrangements tailored to individual circumstances alongside access to comprehensive training programmes designed to foster lifelong learning. The culture radiates mutual respect: collaboration is celebrated at every level while achievements are acknowledged openly by supportive leaders who place personal development on equal footing with commercial success. By joining this forward-thinking institution, you become part of a community devoted not only to delivering world-class service but also forging meaningful connections among colleagues worldwide—a setting where your contributions illuminate each day.

What's next:

If you are prepared to contribute your expertise within an industry leader that truly empowers its people—this represents an exceptional opportunity worthy of your consideration.

Apply today by clicking on the link provided—your future as Operations Director awaits!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.