Customer Service Manager (Manufacturing)

Customer Service Manager (Manufacturing) Salary: Competitive and based on experience Location: Cikupa Keywords: Customer Service, Manager, Manufacturing

Our client is seeking a dedicated and knowledgeable Customer Service Manager to join their manufacturing team. This role offers an exciting opportunity to lead a dynamic customer service team, ensuring the highest level of customer satisfaction. The successful candidate will have the chance to work in a supportive environment that values teamwork and commitment. With flexible working opportunities and generous pensions contributions, this role provides a fantastic platform for career growth.

• Opportunity to lead a dynamic customer service team
• Supportive work environment that values teamwork
• Flexible working opportunities and generous pensions contributions

What you'll do:

As a Customer Service Manager in Manufacturing, your primary responsibility will be leading a dedicated customer service team, ensuring the highest level of customer satisfaction. You will handle complex customer complaints, develop effective policies, and monitor team performance. Your collaborative skills will be essential as you work with other departments to ensure smooth operations. Training new team members and providing ongoing training for existing staff will also be part of your role.

• Manage and lead the customer service team to ensure high levels of customer satisfaction
• Develop and implement effective customer service policies and procedures
• Handle complex customer complaints and issues
• Monitor team performance and provide regular feedback
• Collaborate with other departments to ensure smooth operations
• Train new team members and provide ongoing training for existing staff

What you bring:

The ideal candidate for the Customer Service Manager role brings proven experience in the manufacturing industry along with strong leadership skills. Your excellent communication and interpersonal skills will enable you to handle complex customer complaints effectively. Your knowledge of effective customer service policies and procedures will be crucial in this role. Additionally, your ability to collaborate effectively with other departments will contribute significantly to smooth operations.

• Proven experience as a Customer Service Manager in the manufacturing industry
• Strong leadership skills and ability to manage a team
• Excellent communication and interpersonal skills
• Ability to handle complex customer complaints
• Knowledge of effective customer service policies and procedures
• Ability to collaborate effectively with other departments

What sets this company apart:

This company stands out due to its commitment to employee growth and development. They offer flexible working opportunities, generous pensions contributions, and a supportive work environment that values teamwork. Their dedication to maintaining high levels of customer satisfaction makes them a leader in the manufacturing industry.

What's next:

Ready for an exciting career move? Don't miss this opportunity!

Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.