General Manager Operations (F&B)

An exciting opportunity awaits for an experienced General Manager Operations (F&B) to join a thriving food and beverage business in Indonesia, specialising in quick service restaurant operations. This role is perfect for someone who thrives on nurturing teams, optimising processes, and delivering exceptional customer experiences across multiple outlets. The organisation is renowned for its commitment to quality, operational excellence, and fostering a supportive environment where your expertise will be valued and your contributions recognised. With a focus on collaborative leadership, you will play a pivotal part in shaping the future of the business while enjoying flexible working opportunities and access to ongoing training. If you are passionate about driving results through people-focused management and have a proven track record in the food and beverage sector, this is your chance to make a meaningful impact.

• Play a key role in overseeing all aspects of outlet operations within a respected quick service restaurant network, ensuring every location delivers outstanding service and adheres to high standards.
• Benefit from a culture that values teamwork, knowledge sharing, and professional development, with ample opportunities for growth and advancement within the organisation.
• Enjoy the flexibility to implement best practices while being supported by a dependable team dedicated to achieving shared goals and enhancing customer satisfaction.

What you'll do:

As General Manager Operations (F&B), you will be entrusted with the responsibility of steering the day-to-day activities of a diverse portfolio of quick service restaurant outlets. Your role will involve close collaboration with outlet managers to ensure that every location operates smoothly while upholding the highest standards of quality and customer care. You will be instrumental in developing robust standard operating procedures that streamline workflows across all sites. By managing budgets meticulously and preparing comprehensive profit and loss statements, you will provide valuable insights that shape strategic direction. Your ability to foster strong relationships with both internal teams and external partners will be crucial as you coordinate efforts across departments such as marketing, supply chain, and HR. In addition to maintaining operational excellence, you will champion initiatives that enhance customer satisfaction—listening attentively to feedback and creating environments where guests feel welcomed. Your leadership will extend beyond process management; you will nurture talent within your teams through supportive coaching while promoting an inclusive culture rooted in respect. Health and safety will remain at the forefront of your priorities as you conduct audits and deliver training sessions designed to protect both staff members and customers alike. Ultimately, your success in this position will be measured by your ability to balance financial stewardship with people-centric management—ensuring sustainable growth for the business while cultivating positive experiences for everyone involved.

• Oversee daily operations across multiple food and beverage outlets, ensuring consistent delivery of high-quality products and services that delight customers.
• Develop, implement, and monitor standard operating procedures to maintain efficiency, safety, and compliance throughout all locations.
• Collaborate closely with outlet managers to set clear objectives, provide guidance, and support their professional growth through regular feedback and coaching.
• Manage budgets effectively by tracking expenses, controlling costs, and identifying opportunities for financial improvement without compromising service quality.
• Prepare detailed profit and loss accounts for each outlet, analysing performance data to inform strategic decisions that drive profitability.
• Lead initiatives aimed at improving customer experience by gathering feedback, addressing concerns promptly, and fostering a welcoming atmosphere in every outlet.
• Coordinate with cross-functional teams including marketing, supply chain, and human resources to ensure seamless operations aligned with organisational goals.
• Champion health and safety standards by conducting regular audits, providing training sessions for staff, and implementing corrective actions as needed.
• Support recruitment efforts by participating in hiring processes, onboarding new team members, and promoting an inclusive workplace culture.
• Drive continuous improvement projects focused on operational excellence, leveraging industry trends and best practices to enhance overall business performance.

What you bring:

To excel as General Manager Operations Food and Beverage, you bring a wealth of practical experience gained from overseeing multi-site operations within fast-paced hospitality settings. Your background demonstrates not only technical proficiency in areas such as budgeting or profit analysis but also an innate ability to connect with people—whether guiding frontline staff or collaborating with senior leaders. You possess a keen eye for detail when it comes to process optimisation yet never lose sight of the bigger picture: creating environments where employees feel supported so they can deliver their best work every day. Your approachability makes it easy for colleagues at all levels to seek your advice or share ideas openly; meanwhile your analytical mindset ensures that decisions are always grounded in reliable data rather than guesswork alone. You thrive on challenges related to continuous improvement because you see them as opportunities for learning—not just personal growth but collective advancement too. Above all else though it’s your unwavering dedication towards nurturing positive guest experiences which truly distinguishes you; whether responding empathetically during difficult situations or celebrating successes together after busy shifts have ended.

• Extensive experience managing multi-site operations within the food and beverage or quick service restaurant industry is essential for success in this role.
• A deep understanding of budget management principles coupled with hands-on experience preparing profit and loss accounts for multiple outlets is required.
• Proven ability to develop, implement, and monitor standard operating procedures that drive efficiency while maintaining compliance with industry regulations.
• Exceptional interpersonal skills are necessary for building trust-based relationships with team members at all levels as well as external stakeholders.
• Demonstrated commitment to fostering inclusive teams where collaboration thrives alongside individual growth opportunities.
• Strong analytical abilities enable you to interpret complex performance data accurately so that informed decisions can be made quickly when needed.
• Experience leading continuous improvement projects focused on operational excellence using industry best practices is highly desirable.
• A passion for delivering memorable customer experiences through attentive service delivery sets you apart from others in similar roles.
• Familiarity with health and safety standards relevant to food service environments ensures safe working conditions are maintained at all times.
• Outstanding communication skills—both written and verbal—allow you to convey expectations clearly while motivating teams towards shared objectives.

What sets this company apart:

This organisation stands out within Indonesia’s vibrant food and beverage landscape thanks largely due its steadfast commitment towards operational excellence combined with genuine care shown towards both employees customers alike. Here teamwork isn’t just encouraged—it’s celebrated—with open channels communication enabling everyone contribute ideas regardless their position tenure company hierarchy itself remains refreshingly flat meaning voices heard actioned swiftly whenever possible! Training opportunities abound allowing individuals expand skillsets pursue career aspirations without ever feeling unsupported along way; meanwhile flexible working arrangements help ensure healthy work-life balance maintained even during busiest periods year round! Above all though what truly sets employer apart is sense belonging fostered amongst staff: here people aren’t simply numbers—they’re valued contributors whose efforts directly shape future success entire business making every day rewarding fulfilling journey shared together!

What's next:

If you are ready to take the next step in your career journey within the food and beverage sector—and want make lasting impact alongside like-minded professionals—this could be perfect opportunity for you!

Apply today by clicking on the link provided—we look forward connecting soon!