General Manager (Hospitality)

General Manager (Hospitality) Salary: Competitive and based on experience Location: Jakarta Keywords: collaborative, supportive leadership, inclusive, flexible working opportunities, dependable, enthusiastic, knowledgeable, training opportunities, generous pensions contributions

A leading hospitality organisation in Jakarta is seeking a General Manager to oversee the seamless integration of park operations and resort hospitality. Reporting directly to the Chief Operating Officer, this pivotal role offers you the opportunity to shape exceptional guest experiences while advancing the mission of wildlife conservation, education, and recreation. You will be entrusted with strategic leadership, operational excellence, and the responsibility to achieve both visitor satisfaction and financial performance. This position provides a unique platform for you to make a meaningful impact in an environment that values ethical leadership, humility, and respect. Enjoy flexible working opportunities, supportive leadership, and access to ongoing training as you guide a dedicated team towards communal success.

• You will have direct influence over both park operations and resort hospitality, ensuring every guest enjoys a memorable experience while supporting wildlife conservation initiatives.
• The organisation offers flexible working opportunities and generous training programmes designed to nurture your professional growth and encourage knowledge sharing across teams.
• You will benefit from supportive leadership that prioritises collaboration, inclusivity, and ethical standards, creating a warm and dependable workplace where your enthusiasm is valued.

What you'll do:

As General Manager, you will play a central role in orchestrating the daily operations of theme parks, and resort hospitality facilities. Your responsibilities extend beyond routine management; you will be actively involved in conducting audits, implementing process improvements, ensuring rigorous health and safety compliance, leading digital transformation projects, managing financial performance, and nurturing talent within your team. Success in this role requires you to foster an inclusive culture built on ethical principles while maintaining strong interpersonal connections with staff members. You will collaborate across departments to align operational strategies with the organisation’s mission of conservation and education. By championing customer service excellence and supporting your team’s growth through training opportunities, you will help create an environment where every guest feels valued—and every employee feels empowered.

• Oversee the overall operation of theme parks and food and beverage facilities by ensuring all aspects run smoothly and efficiently each day.
• Conduct daily audits and inspections to guarantee that your site consistently meets high standards while identifying process improvements and best practices for continual enhancement.
• Ensure the effective application of health and safety regulations through comprehensive risk assessments that create a safe environment for both employees and guests.
• Lead digital transformation initiatives by implementing innovative tools that enhance customer engagement and maintain positive relationships with associates.
• Embrace and exhibit the highest level of ethics and integrity in all interactions with staff, guests, and stakeholders.
• Motivate your team by communicating expectations with humility, respect, and empathy while fostering a nurturing atmosphere that encourages personal development.
• Attract and retain talent by engaging with staff members genuinely, showing passion for their growth, and providing ongoing support throughout their careers.
• Manage all financial aspects of the business unit including profit & loss statements, cash flow management, and project oversight to ensure sustainable commercial success.
• Collaborate closely with other departments to align operational goals with broader organisational objectives related to conservation, education, and recreation.
• Champion customer service excellence by setting high standards for guest satisfaction and responding sensitively to feedback or concerns.

What you bring:

To excel as General Manager Hospitality, you bring proven experience from senior roles within the hospitality sector—whether in tour & travel services or entertainment venues—alongside relevant academic qualifications. Your interpersonal skills are essential for motivating teams collaboratively while maintaining open lines of communication across departments. You possess outstanding organisational abilities that allow you to plan effectively even when faced with shifting demands. Your sound business acumen supports responsible financial management as well as high standards of customer service. Ethical leadership is at the heart of your approach; you guide teams gently through challenges by demonstrating integrity at every turn. Digital proficiency enables you to lead transformation projects confidently while connecting guests with innovative experiences. Your resilience ensures a pleasant atmosphere during busy periods—and your ability to attract talent through genuine engagement fosters communal growth throughout the organisation.

• Bachelor’s degree in Hospitality Management, Business Administration/Management or Marketing—or equivalent qualification—demonstrates your commitment to professional development.
• Minimum five years’ experience in a senior management position within the hospitality industry such as tour & travel services, entertainment venues, property management or industrial estate management shows your dependability.
• Excellent communication skills enable you to motivate teams effectively while supporting collaborative efforts across departments.
• Outstanding time management abilities paired with planning and organisational skills allow you to respond sensitively to changing priorities without compromising quality.
• Sound business acumen ensures you can manage commercial aspects responsibly while maintaining high standards of customer service.
• Proven track record of ethical leadership highlights your integrity when guiding teams through complex challenges.
• Digital savvy combined with familiarity using innovation tools positions you well for leading transformation initiatives that connect guests with new experiences.
• Resilient approach helps you remain calm under pressure while nurturing a pleasant work environment for all staff members.
• Ability to attract talent through genuine engagement demonstrates your commitment to communal growth within the organisation.

What sets this company apart:

This organisation stands out for its unwavering commitment to delivering world-class hospitality experiences. Employees enjoy flexible working opportunities tailored around their needs as well as generous training programmes designed for continuous professional development. The workplace culture is built on supportive leadership principles that value collaboration, inclusivity, empathy, and ethical conduct above all else. Staff members are encouraged to share knowledge freely within a dependable network where enthusiasm is celebrated—and every individual’s contribution matters. With access to ongoing learning resources plus generous pension contributions (where applicable), this company offers an environment where both personal fulfilment and professional advancement are possible. The focus on communal achievement means everyone works together towards shared goals: making a difference in conservation while creating unforgettable moments for guests.

What's next:

If you are enthusiastic about shaping exceptional guest experiences while advancing wildlife conservation efforts in Jakarta’s premier hospitality destination—this is your chance!

Apply today by clicking on the link provided below.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.