Collection Strategy Circle Lead (Bank)

An exciting Collection Strategy Circle Lead (Bank) job has just become available at one of the DIgital Bank based in Jakarta.

COLLECTION STRATEGY LEAD

Salary: Competitive and based on experience
Location: Jakarta, Indonesia

Keywords: collection strategy, data analysis, process optimisation, cross-functional collaboration, digital banking, financial technology, performance monitoring, team leadership, customer focus, growth mindset

A leading digital bank in Indonesia is seeking a Collection Strategy Lead to join their innovative and rapidly growing team in Jakarta. This is an exciting opportunity for you to play a pivotal role in shaping the future of digital banking by designing and implementing effective collection strategies that drive both customer satisfaction and business success. The organisation is renowned for its forward-thinking approach, blending cutting-edge technology with a deep commitment to improving lives through accessible financial solutions. With a vibrant workplace culture that encourages personal growth, flexibility, and creativity, you will be empowered to make a meaningful impact while working alongside passionate professionals who are dedicated to making a difference. If you are looking for a role where your analytical skills, strategic thinking, and collaborative spirit will be valued and nurtured, this could be the perfect next step in your career.

* Be part of an award-winning digital bank recognised for its supportive environment and commitment to employee development, offering opportunities to grow beyond your comfort zone.
* Work within a dynamic team that values innovation, inclusivity, and the power of technology to create positive change in the financial sector.
* Enjoy a workplace culture that celebrates big dreams, encourages continuous learning, and supports flexible working opportunities tailored to help you thrive.

What you'll do:

As Collection Strategy Lead, you will take ownership of developing robust strategies that enhance the efficiency and effectiveness of collections within a digital banking environment. Your day-to-day responsibilities will involve leveraging advanced data analysis tools to uncover valuable insights that shape decision-making processes. You will work closely with various departments—ranging from IT to compliance—to ensure that every initiative is executed smoothly and aligns with broader organisational goals. By monitoring key performance indicators and reporting on outcomes, you will provide essential feedback that drives ongoing refinement of processes. Your ability to foster collaboration across teams will be crucial as you guide projects from conception through implementation. Success in this role means not only achieving measurable improvements in recovery rates but also contributing positively to the overall customer experience by ensuring fair and empathetic treatment throughout the collections journey.

* Design and implement comprehensive collection strategies aimed at improving recovery rates while carefully managing associated costs.
* Analyse large sets of data to identify trends, patterns, and actionable insights that inform ongoing improvements in collection approaches.
* Develop key performance indicators (KPIs) and regularly monitor these metrics to assess the effectiveness of collection activities.
* Prepare detailed reports on performance metrics for senior management, providing clear recommendations based on data-driven findings.
* Identify opportunities for process optimisation within the collections function and collaborate with relevant teams to implement enhancements.
* Lead cross-functional project teams in the development and execution of new collection initiatives, ensuring alignment across departments such as IT, operations, legal, and compliance.
* Foster strong relationships with internal stakeholders to ensure seamless execution of strategies and shared understanding of objectives.
* Stay up-to-date with industry best practices and regulatory requirements to ensure all collection activities remain compliant and effective.
* Support the professional development of team members by sharing knowledge, encouraging open communication, and promoting a culture of continuous improvement.

What you bring:

To excel as Collection Strategy Lead, your background should reflect substantial experience in developing strategies within either financial services or technology-driven organisations. Your expertise using advanced analytics platforms will allow you to interpret complex information quickly and accurately. You bring a thoughtful approach to problem-solving—balancing attention to detail with an appreciation for broader business objectives. Your collaborative nature ensures that projects move forward smoothly even when navigating competing priorities or tight deadlines. A genuine interest in supporting others’ growth combined with sensitivity towards customers’ needs will set you apart as someone who not only delivers results but does so with empathy and integrity. Familiarity with retail lending products or fintech innovations would further strengthen your candidacy; however, what matters most is your willingness to learn continuously while contributing positively within a high-performing team.

* Bachelor’s degree from a reputable university demonstrating strong academic achievement.
* At least four years’ experience in collection strategy, operational strategy, risk management or business analysis within the financial services or technology sectors.
* Proficiency with data analysis tools such as Looker or Tableau enabling you to extract actionable insights from complex datasets.
* Demonstrated ability to manage cross-functional projects involving multiple stakeholders from diverse backgrounds.
* A proven track record in identifying process inefficiencies and successfully implementing optimisation initiatives within collections or related functions.
* Strong analytical thinking paired with excellent problem-solving abilities allowing you to navigate challenges thoughtfully and effectively.
* Experience working within retail lending environments—either banking or fintech—is highly desirable but not mandatory.
* Excellent interpersonal skills enabling you to build trust-based relationships across teams while fostering an inclusive atmosphere focused on shared success.
* Clear written and verbal communication skills essential for preparing reports, presenting findings, and facilitating productive discussions.

What sets this company apart:

This organisation stands out as one of Indonesia’s most technologically advanced digital banks—pioneering cloud-based solutions long before they became industry standard. Their mission goes beyond traditional banking: they are committed to making financial services accessible for those who need them most, striving each day towards their vision of bringing millions of smiles through impactful service delivery. Employees benefit from an inspiring startup-like culture where curiosity is encouraged, ideas are welcomed regardless of hierarchy, and everyone is supported in pursuing both personal growth and professional excellence. Recognised as one of Indonesia’s best places to work—and recently honoured as an Inspirational Brand at the Asia Pacific Enterprise Awards—the company offers an environment where people genuinely enjoy coming together to solve problems creatively while having fun along the way. If you value flexibility, inclusivity, generous training opportunities, supportive leadership, and being part of something bigger than yourself—this is where you belong.

What's next:

If you are ready to use your expertise in collection strategy to make a real difference within an inclusive digital banking environment, we encourage you to take the next step today!

Apply today by clicking on the link provided—your journey towards impacting lives starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.