Exchange Operation (Financial Technology)

An exciting Exchange Operation Associate job has just become available at one of the new leading fintech exchange based in Jakarta.

EXCHANGE OPERATIONS ASSOCIATE

Salary: Competitive and based on experience
Location: Jakarta, Indonesia

Keywords: crypto exchange, operations, fintech, KYC/AML, Fireblocks, blockchain, integration, custody, reconciliation

A newly launched digital asset exchange in Jakarta is seeking an Exchange Operations Associate to join their pioneering team. This is a unique opportunity to be part of a next-generation trading platform that places security, compliance, and user experience at the forefront. The organisation is backed by experienced global professionals and institutional-grade infrastructure, setting new standards in Indonesia’s rapidly evolving crypto landscape. As an Exchange Operations Associate, you will play a vital role in shaping operational excellence from the ground up, working within a supportive hybrid environment that values results and flexibility. You will have access to advanced technology such as Fireblocks and be involved in on-chain and integration tasks, making this position ideal for those passionate about fintech innovation and operational rigour.

* Be instrumental in building operational foundations for a high-impact fintech startup, contributing directly to the growth and success of Indonesia’s digital asset ecosystem.
* Enjoy a flexible hybrid work arrangement in Jakarta, with a culture that prioritises collaboration, inclusivity, and tangible results over rigid structures.
* Work hands-on with cutting-edge tools like Fireblocks while supporting blockchain monitoring, custody management, and seamless system integrations across teams.

What you'll do:

As an Exchange Operations Associate, your day-to-day activities will revolve around ensuring the seamless functioning of core operations within a dynamic digital asset exchange environment. You will be responsible for overseeing transaction flows, maintaining liquidity levels, and supporting settlement processes that underpin the reliability of the trading platform. Your role will involve close collaboration with compliance teams to manage KYC/AML procedures, ensuring every user is onboarded securely and in line with regulatory requirements. You will also take charge of Fireblocks operations for secure custody management, monitor blockchain activity for wallet reconciliation purposes, and work alongside product and tech teams to integrate new features smoothly. By resolving operational challenges as they arise and continuously refining SOPs for greater efficiency, you will help create a robust foundation for ongoing business growth. Your proactive approach to staying informed about regulatory developments will further reinforce the organisation’s commitment to compliance and operational excellence.

* Monitor daily transaction flows, ensuring liquidity and settlements are processed accurately and efficiently to maintain platform stability.
* Support KYC/AML processes by collaborating closely with compliance teams to guarantee secure and compliant onboarding of users.
* Assist with Fireblocks operations, managing secure custody solutions and safeguarding digital assets through robust protocols.
* Track blockchain activity diligently, conducting wallet reconciliation to ensure all transactions are accounted for and discrepancies are swiftly addressed.
* Collaborate with product and technology teams to facilitate smooth system integrations and contribute to the rollout of new features that enhance user experience.
* Resolve escalated operational issues promptly by identifying root causes and implementing effective solutions that drive continuous improvement.
* Maintain and enhance standard operating procedures (SOPs), focusing on workflow automation opportunities and risk reduction strategies.
* Support API integrations by troubleshooting basic on-chain issues and ensuring seamless connectivity between internal systems and external partners.
* Stay updated on regulatory changes relevant to the crypto industry, incorporating best practices into daily operations to uphold compliance standards.

What you bring:

To excel as an Exchange Operations Associate, you will bring proven expertise from previous roles in fintech or financial services operations—ideally within crypto exchanges—where your ability to manage complex workflows has been demonstrated. Your comprehensive understanding of digital asset infrastructure allows you to navigate blockchain-based platforms confidently while adhering strictly to compliance standards such as KYC/AML protocols. Familiarity with regulatory bodies like OJK or Bappebti is particularly beneficial given the local context. Your proficiency with custody solutions like Fireblocks ensures secure handling of assets at all times. In addition to technical know-how, your strong interpersonal skills foster effective teamwork across departments. Fluency in both English and Bahasa Indonesia enables you to communicate clearly with colleagues from diverse backgrounds. If you have supported API integrations or performed on-chain analysis before, these experiences will further empower you in this multifaceted position.

* At least two years’ experience working in operations within fintech, crypto exchanges, or financial services environments where attention to detail is paramount.
* Solid understanding of crypto exchange infrastructure as well as foundational knowledge of blockchain technology relevant to digital asset platforms.
* Demonstrated familiarity with KYC/AML processes; prior exposure to OJK/Bappebti regulations would be highly advantageous for this role.
* Hands-on experience using Fireblocks or similar custody platforms for managing digital assets securely within institutional frameworks.
* Exceptional analytical skills paired with a methodical approach to problem-solving that supports efficient resolution of operational issues.
* Meticulous attention to detail combined with operational discipline ensures accuracy across all transaction monitoring activities.
* Clear communication abilities in both English and Bahasa Indonesia enable effective cross-team collaboration within a multicultural environment.
* Bonus: Experience supporting API integrations or conducting basic on-chain analysis adds value by enhancing technical versatility.

What sets this company apart:

This organisation stands out due to its institutional-grade infrastructure supported by seasoned global professionals who bring deep expertise from leading markets worldwide. As an early-stage venture in Indonesia’s burgeoning crypto sector, it offers unparalleled opportunities for personal growth as the business scales rapidly. Employees benefit from an open culture where every voice matters—your ideas can directly influence how the platform evolves. The company fosters inclusivity by encouraging collaboration across all levels while providing access to advanced technologies like Fireblocks that keep it at the forefront of industry innovation. Performance bonuses reward your contributions fairly while hybrid working arrangements support work-life balance without compromising productivity or team cohesion. Joining this team means becoming part of a forward-thinking community committed not only to operational excellence but also to nurturing talent through shared learning experiences.

What's next:

If you are ready to make your mark in Indonesia’s fast-growing digital asset space while enjoying flexibility and meaningful impact, this is your chance!

Apply today by clicking on the link provided—take the next step towards joining a collaborative team shaping the future of crypto trading in Jakarta.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.