Consumer Banking Relationship Manager

The role is primarily responsible for developing, managing, and growing a portfolio of retail/consumer banking customers to achieve assigned financial and service targets. The incumbent will focus on delivering a full suite of consumer banking products — including savings, deposits, personal loans, mortgages, credit cards, and investment products — while ensuring high levels of customer satisfaction and compliance with internal and regulatory requirements.

Key Responsibilities

• Manage a portfolio of individual clients, providing tailored financial solutions based on customer needs and profiles.

• Acquire new customers through targeted marketing, referrals, and networking activities.

• Promote and cross-sell the full range of consumer banking products and services to maximize portfolio profitability.

• Conduct regular account reviews to identify opportunities, address service issues, and ensure continued customer engagement.

• Maintain strong knowledge of product features, benefits, and pricing to provide accurate and relevant information to customers.

• Monitor account activity to detect potential issues or risks, ensuring all transactions comply with internal policies and regulatory guidelines.

• Prepare and process loan and credit card applications, ensuring accurate documentation and timely approvals.

• Collaborate with internal departments (e.g., operations, credit, compliance) to ensure seamless delivery of products and services.

• Keep abreast of market trends, competitor offerings, and emerging customer needs to adjust sales strategies accordingly.

Qualifications & Requirements

• University degree, preferably in Finance, Banking, Economics, Business Administration, or a related field.

• 5–8 years of experience in consumer/retail banking, sales, or relationship management.

• Proven track record of meeting or exceeding sales and service targets.

• Strong communication and interpersonal skills, with the ability to build and maintain long-term customer relationships.

• Good understanding of:

  • Consumer banking products and services

  • Regulatory and compliance requirements in retail banking

  • Basic credit assessment principles

• Proficiency in banking systems and applications.

• Self-motivated, organized, and results-driven, with a strong customer focus.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.