Head of Digital (Growth and CRM)

HEAD OF DIGITAL (GROWTH AND CRM) A leading multi-business group in Indonesia is seeking a Head of Digital Growth and CRM to drive the next phase of digital transformation. This organisation is renowned for its diverse portfolio across retail, consumer brands, and digital channels, with a strong presence both online and offline.

What you'll do:

As Head of Digital Growth and CRM, you will be entrusted with steering the organisation’s digital strategy towards ambitious growth targets. Your day-to-day responsibilities will involve collaborating with various departments to create unified approaches that maximise revenue potential while nurturing long-term customer relationships.

• Develop and execute comprehensive digital growth strategies that align with organisational objectives and drive sustainable revenue across all channels.
• Lead cross-functional teams in implementing data-driven initiatives aimed at enhancing customer engagement and maximising lifetime value.
• Oversee the optimisation of digital campaigns, including performance analysis, budget management, and continuous improvement based on key metrics.
• Collaborate closely with product, technology, and commercial teams to identify new opportunities for digital innovation and revenue generation.
• Foster a culture of collaboration by mentoring team members, encouraging knowledge sharing, and supporting professional growth within the digital function.
• Establish robust frameworks for tracking customer journeys across physical and digital touchpoints to ensure seamless experiences.

What you bring:

Your background should reflect substantial experience in driving digital growth within complex organisations where teamwork was central to achieving results. You will bring not only technical expertise but also a genuine passion for developing others through mentorship and knowledge sharing. Your interpersonal skills will enable you to foster trust among colleagues while championing inclusive practices that encourage everyone’s contribution.

• Proven experience in leading large-scale digital transformation projects within retail or consumer-focused organisations where collaboration was essential for success.
• Demonstrated ability to develop strategic plans that drive measurable growth in revenue through innovative use of digital channels.
• Expertise in managing cross-functional teams with a focus on nurturing talent through supportive leadership practices.
• Advanced understanding of analytics platforms
• Strong interpersonal skills enabling effective communication with stakeholders at all levels while maintaining an inclusive approach.

What sets this company apart:

This organisation stands out due to its unwavering commitment to creating an inclusive workplace where every team member feels supported in their professional journey. With a strong emphasis on collaboration across departments from retail operations through digital. The company fosters an environment where knowledge is freely shared and collective success is celebrated. Flexible working arrangements empower employees to balance their personal commitments while contributing meaningfully at work.

What's next:

If you’re excited about shaping the future of digital growth within a thriving organisation and want your expertise valued this is your chance to make a lasting difference.

Apply today by clicking on the link below; take the next step towards joining an inspiring team dedicated to excellence.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.