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Services

We understand that no two organisations are the same. Find out more about how we've customised our talent solutions to help clients across South East Asia meet their needs.

Read more
About Robert Walters Indonesia

Since our establishment in 2011, our belief remains the same: Building strong relationships with people is vital in a successful partnership.

Learn more

Work for us

Our people are the difference. Hear stories from our people to learn more about a career at Robert Walters Indonesia.

Learn more

IT and Operation Director

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IT AND OPERATION DIRECTOR Our client is seeking a highly skilled IT and Operations Director to lead the strategic direction and execution of technology and operational initiatives. This role will oversee the IT department, core operations, and digital transformation, ensuring efficiency, security, and scalability while enhancing customer experience and operational effectiveness.


What you'll do:

As an IT and Operations Director, you will play a pivotal role in shaping the strategic direction of our client's technology and operational initiatives. You will lead a dedicated team within the IT department, driving the delivery of efficient and effective technology solutions. Your role will also involve managing core operations to ensure optimal performance, as well as spearheading digital transformation efforts to enhance customer experience. A key part of your role will be ensuring the security of all systems and data, as well as scaling operations to support business growth.

  • Developing and implementing strategic IT and operational initiatives that align with business goals
  • Enhance operational workflows to ensure compliance with regulatory requirements and company policies
  • Drive continuous improvement initiatives to reduce costs, improve turnaround times, and increase productivity
  • Oversee the implementation of emerging technologies, such as AI, automation, and cloud computing, to drive innovation
  • Manage IT governance, risk, and compliance, ensuring adherence to local and international regulations
  • Lead digital transformation initiatives to improve operational efficiency through customer expereince to engage the customer engagement and retention

What you bring:

The ideal candidate for this IT and Operations Director role brings a wealth of experience in leading IT and operational initiatives. Your track record in driving digital transformation efforts speaks volumes about your ability to enhance customer experience through innovative solutions. An understanding of data security protocols is essential for this role.

  • At least 10+ years of experience in IT and operations management, with 5+ years in a leadership role.
  • Proven experience in the insurance or financial services industry is highly preferred
  • Strong track record in leading digital transformation and operational efficiency projects
  • Hands-on experience with regulatory compliance, risk management, and governance in a highly regulated industry
  • Strong knowledge of IT systems, architecture, and emerging technologies
  • Exceptional leadership, communication, and stakeholder management capabilities

What sets this company apart:


Our client is a renowned player in their industry, known for their commitment to innovation, quality, and customer satisfaction. They offer a dynamic work environment where collaboration, commitment, and creativity are valued. Their employees enjoy flexible working opportunities, generous pensions contributions, training opportunities which foster professional growth.

What's next:


Ready for an exciting new challenge? Don't miss out on this fantastic opportunity!


Apply today by clicking on the link!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: Tech & transformation

Focus: IT Management

Industry: IT

Salary: Negotiable

Workplace Type: Hybrid

Experience Level: Director

Location: Jakarta

Job Reference: TWI29S-C0869F17

Date posted: 21 November 2024

Consultant: Rika Tantiana

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