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Senior IT Helpdesk and IT Operation

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an exciting role in a multinational law firm has just become available in Jakarta, Indonesia.

INFORMATION TECHNOLOGY HELP DESK AND OPERATIONS SPECIALIST

Salary: Competitive and based on experience
Location: Jakarta

Keywords: IT Support, Help Desk, Operations, Technical Support, Problem Solving

An exciting opportunity has arisen for a dedicated Information Technology Help Desk and Operations Specialist to join a dynamic team. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for providing excellent technical support. The successful candidate will have the chance to work in a supportive and inclusive environment, where every day brings new challenges and opportunities for growth.

* Opportunity to work in a dynamic, fast-paced environment
* Chance to utilise and enhance your problem-solving skills
* Work in an inclusive and supportive team


What you'll do:
As an Information Technology Help Desk and Operations Specialist, you will be at the forefront of our technical support services. Your day-to-day responsibilities will include providing first-line support to users experiencing software or hardware issues, troubleshooting problems effectively to ensure minimal disruption. You will also play a key role in managing IT operations, contributing to system updates and upgrades. Your collaborative nature will shine as you work closely with the wider IT team to continuously improve our processes and systems. This role offers a unique blend of hands-on technical work and strategic operational involvement.

* Provide first-line technical support, responding to queries via phone, email, and chat
* Troubleshoot software and hardware issues, ensuring minimal downtime
* Maintain detailed records of IT issues and resolutions within the company's ticketing system
* Assist in the management of IT operations, including system updates and upgrades
* Collaborate with the wider IT team to improve processes and systems
* Contribute to IT projects as required, demonstrating commitment and enthusiasm


What you bring:
The ideal candidate for this Information Technology Help Desk and Operations Specialist role will bring a wealth of experience from previous IT support roles. You will have a strong understanding of computer systems, networks, and software, coupled with excellent problem-solving skills. Your ability to communicate complex technical information in an understandable way will be crucial in this role. Experience with IT operations, including system updates and upgrades, is also highly desirable. Above all else, your commitment to providing excellent customer service will set you apart.

* Proven experience in an IT help desk or similar role
* Strong understanding of computer systems, networks, and software
* Excellent problem-solving skills with a patient approach
* Ability to communicate complex technical information in understandable terms
* Experience with IT operations, including system updates and upgrades
* Commitment to providing excellent customer service


What sets this company apart:
Our client is renowned for their commitment to creating an inclusive workplace that values diversity. They believe that every employee brings unique skills and perspectives that contribute to the success of the organisation. They offer a supportive environment where employees are encouraged to grow and develop their skills, with opportunities for professional development and career progression. Their focus on work-life balance, including flexible working arrangements, is just one of the many reasons why they are an employer of choice.

What's next:
If you're ready to take your IT career to the next level, don't hesitate!
Apply today by clicking on the link. We can't wait to hear from you!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Contract Type: FULL_TIME

Specialism: Tech & transformation

Focus: IT Management

Industry: Legal

Salary: Negotiable

Workplace Type: On-site

Experience Level: Mid Management

Location: Jakarta

Job Reference: HBL4GV-8FDC5A50

Date posted: 03 June 2024

Consultant: Vanessa Valerie

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