Head of Customer Success
Salary Market Aligned
Consultant Irene Sujanto
Date posted 17 August 2022jakarta tech-transformation/it-management 2022-08-17 2022-10-16 it Jakarta ID TELECOMMUTE Robert Walters https://www.robertwalters.co.id https://www.robertwalters.co.id/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting Head of Customer Success job has just been available at one of Southeast Asia's top leading tech service platforms. This role focuses mainly on client retention responsibilities for the company.
About the Head of Customer Success Role:
In this role, you will need to lead the customer success function with a purpose and main focus on maintaining the existing clients with a vision and strategy to provide them with most effective support, guidance, and knowledge resources.
- Facilitate the achievement of clients' business objectives using the organisation's products and services
- Focus on helping clients to drive sales and increase revenue
- Develop strategies and process to deliver consistent customer satisfaction from onboarding through all phases of customer life cycles
- Designs data collection and feedback mechanisms to identify and understand customer needs
- Work collaboratively with sales, product development, and other customer facing teams
To succeed in this Head of Customer Success role, you must have general knowledge in the whole customer life cycle process.
- Minimum of five years of experience in the related field
- Experience in handling end-to-end account management processes, especially in B2B fields (will be a great bonus)
- Good emotional intelligence, be supportive and empathetic partners to the customer facing needs
- Owning established business acumen and leadership experience to become a respectable division head figure
This company is a well-known securities company in Jakarta, Indonesia.
If you are driven, determined and want to take the next step in your career, this exciting Head of Customer Success role is right for you. Great career progression opportunities await the right person in this excellent role.
Apply today or contact me to discuss this new opportunity.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
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