Senior Product Manager (Fintech - Consumer Business Solutions)

Keywords: product strategy, merchant onboarding, disbursement products, international money transfer, business solutions, collaborative environment, data-driven decision making, stakeholder engagement, end-to-end improvements, customer experience

An exciting opportunity awaits for an experienced Senior Product Manager to join a forward-thinking team in Jakarta, where your expertise will directly shape the future of business solutions within the financial services sector. This role is perfect for someone who thrives on solving complex challenges and is passionate about delivering seamless, reliable, and convenient product experiences for business customers. As a key individual contributor, you will be instrumental in conceptualising, building, and enhancing products that support merchant onboarding and both domestic and international disbursement processes. You will have the chance to craft and execute impactful product strategies, working closely with cross-functional teams to ensure every initiative aligns with broader business goals. If you are looking for a position that values your growth mindset, analytical skills, and collaborative spirit - while offering flexibility and the chance to make a real difference - this could be your next career move.

• Play a pivotal role in shaping innovative business solutions products that impact thousands of businesses across Indonesia and beyond by driving superior customer experiences.
• Enjoy a supportive and inclusive work environment that encourages knowledge sharing, professional development, and flexible working opportunities tailored to help you thrive.
• Collaborate with talented engineering, design, and business teams to deliver world-class financial services products while benefiting from generous training opportunities and a culture that values empathy, teamwork, and shared success.

What you'll do:

As a Senior Product Manager based in Jakarta, you will play an integral part in transforming how businesses interact with financial services products. Your day-to-day responsibilities will involve collaborating closely with multidisciplinary teams—including engineering, design, research, operations, and business functions—to ensure each product initiative delivers tangible value. You will be responsible for setting strategic direction while also rolling up your sleeves to manage details such as user story creation or dashboard analysis. Success in this role means not only meeting but exceeding expectations around customer experience by continuously refining merchant onboarding journeys as well as domestic and international disbursement offerings. Your ability to foster strong relationships across departments will be crucial as you champion improvements that drive compliance readiness and operational excellence. By leveraging your analytical mindset alongside your passion for teamwork and knowledge sharing, you will help build products that set new standards for fairness and reliability in financial services.

• Define, lead, and execute comprehensive product strategies designed to achieve ambitious business objectives while fostering close collaboration with other product teams and key stakeholders.
• Take full ownership of OKRs (Objectives and Key Results) for your team by developing clear roadmaps that align with wider organisational priorities and ensuring consistent progress towards targets.
• Manage the end-to-end process of prioritisation, product definition, execution, rollout, and impact analysis for all initiatives under your remit to guarantee successful delivery.
• Develop detailed Product Requirement Documents (PRDs), break down user requirements into actionable user stories and acceptance criteria, and communicate these effectively to engineering and design teams.
• Actively participate in scrum activities such as daily standups, sprint planning sessions, reviews, retrospectives, and backlog grooming to maintain momentum within agile workflows.
• Identify critical metrics for success by building insightful dashboards and analysing available data to inform better decision-making at every stage of the product lifecycle.
• Cultivate trusted relationships with engineering leaders, business partners, and stakeholders to drive optimised product delivery through open communication and mutual understanding.
• Drive continuous improvements across merchant onboarding flows, account setup processes, and lifecycle management to enhance activation rates, compliance readiness, and time-to-value for customers.
• Oversee the outcomes of Domestic Money Transfer disbursements by focusing on transaction reliability, error handling protocols, operational tooling enhancements, and partner or bank performance improvements.
• Lead the development of International Money Transfer disbursement features by managing partner integrations, compliance guardrails, FX considerations where relevant, transparency measures, and service level agreement (SLA) management.

What you bring:

To excel as a Senior Product Manager in this role, you will bring substantial hands-on experience managing complex product lifecycles within fast-evolving industries such as fintech or payments. Your educational background equips you with both technical insight and strategic thinking capabilities necessary for navigating multifaceted challenges. You are comfortable working collaboratively across functions - whether it’s translating user needs into actionable plans for engineers or synthesising feedback from business partners into improved features. Your analytical prowess allows you to interpret data meaningfully so decisions are always grounded in evidence rather than assumptions. Beyond technical skills alone, your interpersonal strengths shine through: you listen actively during discussions; you empathise with colleagues’ perspectives; you communicate ideas persuasively yet respectfully. Above all else, your commitment to shared goals ensures everyone feels supported throughout each project phase—making you an invaluable member of any team focused on delivering exceptional results.

• A Bachelor’s or Master’s degree - or equivalent qualification—preferably in engineering or management disciplines that provide a solid foundation for product leadership roles.
• At least 5 years’ proven experience in product management with a track record of delivering highly successful products; prior exposure to fintech or payments is considered a significant advantage.
• A nuanced understanding of merchant onboarding processes as well as domestic payout/disbursement systems; familiarity with international transfers is highly desirable but not essential.
• Demonstrated ability to break down complex problems into manageable components while identifying practical use cases and effective solutions within collaborative environments.
• Proficiency in interpreting data sets using analytical tools; experience building dashboards or utilising metrics to justify requirements is highly valued.
• Exceptional attention to detail combined with high standards for quality assurance; adept at managing multiple competing priorities simultaneously with minimal supervision required.
• Outstanding communication skills including active listening abilities; capable of conveying important messages clearly when influencing or negotiating with diverse audiences.
• Strong interpersonal skills that enable you to build trust-based relationships across technical teams as well as business stakeholders; empathetic approach preferred.
• Experience participating in agile methodologies such as scrum—including sprint planning sessions or retrospectives—and contributing positively within team settings.
• A positive attitude characterised by accountability for outcomes; willingness to take ownership of projects from conception through delivery while supporting others along the way.

What sets this company apart:

This organisation stands out as a trailblazer within Indonesia’s rapidly growing financial technology landscape by placing fairness at the heart of its mission. Employees benefit from an inclusive culture where knowledge sharing is encouraged at every level—ensuring everyone has access to ongoing learning opportunities tailored toward personal growth. The company’s dedication to building seamless customer experiences translates into meaningful work that impacts thousands of businesses nationwide. Flexible working arrangements allow team members to balance professional ambitions with personal commitments while generous training programmes support continuous skill development. Here you’ll find a workplace where empathy is celebrated just as much as expertise—creating an environment where collaboration flourishes naturally among people who genuinely care about making financial services more accessible for all.

What's next:

If you are ready to make a lasting impact on the future of financial services while advancing your own career journey in an empowering environment—this is your moment!

Apply today by clicking on the link provided below.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.