SEA Technical Support Engineer (Heavy Equipment)

An attractive SEA Technical Support Engineer (Heavy Equipment) job just opened at a multinational heavy machinery company specialising in the construction of asphalts and pavements.

About the SEA Technical Support Engineer (Heavy Equipment) Role:
This SEA Technical Support Engineer (Heavy Equipment) position is responsible for providing training to explain all technical functions and key advantages of machines and troubleshoot/repair work on the machines.

Key Responsibilities:

• Joint commissioning of new machines that arrive first time in the territory
• Execute training on such machines to enable the dealer’s service team to do future commissioning by themselves
• Provide training to explain our warranty standards and warranty claim procedures
• Provide training to enable the dealer’s service team to do all needed service work for our machines by themselves
• Provide training to explain all technical functions and key advantages of our machines and trouble shooting/repair work on our machines
• Give troubleshooting support on phone, by emails, via online platforms (tele meetings)
• Support the market launch of new products
• Be the first level support to dealer for technical related queries and ensure it is capture in BOTIS ticket system
• Provide basic operator training to put machine in operation on site and support the dealers/customers on the product application on-site
• Support dealer’s service team for key accounts/critical customers
• Ensure the dealer service teams are enabled to use all our online support systems (Extranet) to find documentation, schematics, handbooks, parts catalogues, etc.
• Provide warranty training to enable the dealer’s service team to understand the warranty process and perform online warranty claim registration. Support in pre-clarification of warranty claims
• Provide training about service procedures for long-time machine or parts stocking
• On-site support of the company's products in critical stage, when needed. Execute training about implementation, service, and handling of TELEMATIC systems
• Monitor machines via TELEMATIC to support dealers in doing preventive maintenance
• Analyse the utilisation (working hours, conditions, etc.) of machines in the region of your responsibilities
• Monitor the failure rates statistics related to countries and products to help identifying failure trends early
• Use TELEMATIC to monitor key machines in the market in relation to their usage in both aspects, working hours and load
• Support the preparation of the recommended spare parts lists for dealers and customers to ensure machines supportability
• Be the link between dealers/customers, the APAC team, and the central service in Germany
• Be the specialist to support field tests and machinery demonstrations for new products
• Ensure all training activities focus on the “train the trainer” concept
• Monitor the stability and quality of the dealer’s service team
• Report to the Head of Service and Solutions, SEA and Pacific
• Execute/participate in monthly service meetings and report (one report for all meeting participants)
• Perform other duties/projects as assigned

To succeed in this SEA Technical Support Engineer (Heavy Equipment) role, you will need the ability to read mechanical and electrical drawings, schematics, and flow diagrams.

Key Requirements:

• Minimum of five years' experience in service and application role. Preferably in road compaction/pavers/milling or equipment industry or similar mobile machinery that is using modern hydrostatic drive system
• Minimum of a diploma/degree in Engineering or equivalent
• Ability to read mechanical and electrical drawings, schematics, and flow diagrams
• Preferably experience within an international organisation (e.g. German) and a global manufacturing footprint
• Knowledge or experience with SAP system is an advantage
• Proficient in English
• Well organised and able to work independently
• Proactive, collaborative, and reliable individual
• Detail-oriented, and responsive to deadlines
• Open, honest, and straightforward in communications and actions
• Team-oriented and with excellent communication skills in diverse cultures
• Readiness to travel frequently between Indonesia provinces and neighbouring SEA countries when required

This is an excellent opportunity to advance your career with a multinational heavy machinery company.

If you are looking to grow your career to the next level and is technically gifted in the road building process, this role is for you. Great career progression opportunities await the right person in this SEA Technical Support Engineer (Heavy Equipment)

Apply now or contact me to learn more.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.