Service Excellence Head
Consultant Samuel Gotama
Date posted 12 April 2018Jl. Jend Sudirman Kav. 29-31 Jakarta 12920 Robert Walters Indonesia
A challenging Service Excellence Head job has just become available at one of the leading fintech company in Jakarta, Indonesia.
About the Service Excellence Head role:
The Service Excellence Head primary role is to oversee the company’s customer service, client support and service delivery divisions to deliver the best service customers.
- Managing the company’s contact centre, NOC and Service Quality Team
- Managing relationship with client, running monthly data preparation for billing process and data entry process for visit documentation
- Managing the company’s project implementation liaising across all divisions for readiness
- Reviews performance against KPIs
- Coordinates and collaborates with other departments in establishing and carrying out responsibilities
- Directs regular management meetings with each sub-department to track progress on key projects and problem solve
- Manage operational excellence in the service excellence team by monitoring and reviewing operating expenses and team productivity
To succeed on this role, you must be a “people person” who is ready to handle the complains and solve the problems arisen by clients or customers.
- Strong leadership skills and the ability to motivate and develop staff
- Excellence communication skill both verbal and written
- Analytic skill and data driven
- Process Improvement
- Demonstrated experience in handling and managing projects and team members
- Strong interpersonal skill as the candidate will liaise closely with all divisions in the company during the project executions
- Self-motivated with ability to work well independently as well as working with others
This well-recognised fintech company offers a great working environment that value loving your work, perfection, and enthusiasm. They have the people and ethos to act with speed, innovation and creativity.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Service Excellence Head.
Apply today or email me to discuss this exciting opportunity.