Spare Parts Account Manager (Machinery)

A leading global OEM equipment manufacturer is seeking a Spare Parts Account Manager (Machinery) to join their expanding team in Indonesia, with responsibility for the wider Southeast Asia territory.

Spare Parts Account Manager (Machinery)

Salary: Competitive and based on experience

Location: Indonesia

Keywords: collaborative, customer-focused, heavy industry, international exposure, leadership experience, spare parts sales, OEM equipment, partnership management, SEA region, value selling

This newly created position offers you the opportunity to make a significant impact by driving spare parts sales across multiple countries, including Indonesia, Thailand, Vietnam, Malaysia, and the Philippines. You will be at the heart of customer service operations, collaborating closely with internal teams and external partners to deliver exceptional value to clients in heavy industry sectors. The organisation is renowned for its commitment to employee development, offering generous incentives and a supportive environment where your leadership and communication skills will be highly valued. If you are passionate about building strong relationships, influencing stakeholders, and maximising market share in a dynamic and inclusive workplace, this role provides an exciting platform for your career growth.

• This is a permanent position covering Indonesia and the broader Southeast Asia region; you will have the chance to expand your international network and gain exposure to diverse markets.
• You will work within a collaborative customer service division focused on injection moulding and hot-welding machinery, partnering with integrators and supporting daily customer engagements across multiple countries.
• The organisation values leadership experience or strong influencing skills, offering incentive bonuses for sales achievements and opportunities for professional development.

What you'll do:

As a Spare Parts Account Manager (Machinery), you will play a pivotal role in shaping the future of spare parts sales across Indonesia and neighbouring Southeast Asian markets. Your day-to-day responsibilities will involve working closely with internal teams such as Sales, Operations, Pricing, and Customer Service Management to ensure seamless delivery of value-driven solutions. You will regularly engage with customers—both directly and through integrator partners—to understand their needs, present compelling value propositions, negotiate agreements, and manage ongoing relationships. Success in this role requires you to leverage analytical tools for market assessment, implement targeted programmes that boost sales performance, and continuously review conversion metrics. Your ability to influence stakeholders, prioritise opportunities effectively, and adapt strategies based on real-time feedback will be crucial as you help maximise profits while increasing market share.

• Develop comprehensive account strategies in collaboration with the sales team based on detailed analysis to support field sales activities across Southeast Asia.
• Confidently present value selling statements to both internal sales teams and external customers on a regular basis, articulating the unique benefits of spare parts solutions.
• Proactively partner with the sales organisation to identify key opportunities within the installed base, prioritising these prospects while securing buy-in from various stakeholders.
• Utilise technology and analytical tools to assess customer situations and uncover new opportunities for increased part sales.
• Act as the voice of the customer by liaising with Sales, Operations, Pricing, and other cross-functional teams to determine client needs and design programmes that drive spare parts revenue.
• Manage pricing and discounts according to established guidelines, providing feedback from customers regarding concerns or suggestions encountered in the field.
• Identify and implement local programmes with the sales organisation aimed at achieving regional targets through collaborative efforts with all functions involved.
• Conduct regular reviews of sales inquiries versus conversion ratios to measure performance and optimise strategies for improved results.
• Participate in or lead continuous improvement initiatives designed to enhance processes related to spare parts sales and customer engagement.
• Travel frequently within Southeast Asia to visit customers, develop tailored spare parts strategies, negotiate agreements—including discount levels and rebate programmes—and maintain corporate partnerships.

What you bring:

Your proven track record as a Spare Parts Account Manager (Machinery)—or similar role within heavy industry—will be instrumental in delivering success for this position. You bring deep familiarity with OEM equipment environments where injection moulding machines or hot-welding systems are central products. Your educational background supports your technical understanding of machinery operations while your analytical approach enables you to assess market trends efficiently. Interpersonal excellence allows you to foster trust-based relationships with clients throughout Southeast Asia; your organisational strengths ensure that complex account strategies are executed smoothly. Whether you possess direct leadership experience or excel at influencing others through collaborative communication techniques, your ability to guide integrator partners like Concentrix is vital. Experience gained from working internationally—especially within Indonesia’s vibrant market—will further enhance your effectiveness as you navigate cultural nuances across SEA countries. Your adaptability ensures that you thrive amidst evolving business requirements while consistently achieving ambitious sales targets.

• Bachelor’s degree in Machinery, Hydraulic or Electronic Technologies, Commerce or Marketing is preferred; equivalent qualifications considered.
• General understanding of injection moulding machinery as well as mechanical, hydraulic and electronic technologies relevant to heavy industrial equipment.
• Superior prioritisation and organisational skills demonstrated through previous roles managing complex accounts or projects.
• Analytical mindset with proven experience making decisions based on data-driven insights; proficiency in Microsoft Office required.
• Excellent communication and inter-personal skills enabling professional interaction with customers across diverse cultures.
• Strong facilitation abilities coupled with effective time-management skills; capable of handling multiple priorities simultaneously.
• Ability to articulate product value clearly using technical knowledge when engaging clients or presenting solutions.
• Demonstrated flexibility and resilience in maintaining high productivity despite changing demands or challenging environments.
• Leadership experience preferred; if not available then advanced influencing skills are essential for directing partners such as Concentrix during daily customer engagements.
• Minimum 5 years’ client-facing experience within heavy industry sectors (ideally 10+ years), preferably from large OEM equipment manufacturers such as those specialising in packaging machinery, food processing systems, HVAC units or construction equipment.

What sets this company apart:

This global OEM equipment manufacturer stands out for its unwavering commitment to employee development and inclusivity within its workforce. Operating at the forefront of heavy industry innovation across Southeast Asia—including Indonesia’s largest market—the company fosters an environment where collaboration is encouraged between departments such as Sales, Operations and Customer Service Management. Employees benefit from incentive bonuses tied directly to sales achievements alongside access to ongoing training opportunities that support professional growth. The business culture emphasises result-orientation without sacrificing supportiveness; leaders are approachable while colleagues share knowledge freely across bordersThe company’s dedication to nurturing talent means that every team member has room for advancement—whether through leadership pathways or specialist roles—making it an ideal place for those seeking long-term career progression within heavy industrial sectors.

What's next:

If you are ready to take your career forward by joining a respected global leader in heavy industry spare parts sales across Southeast Asia—apply now!

Apply today by clicking on the link provided; seize this opportunity to become part of an inclusive team dedicated to delivering outstanding value for clients throughout Indonesia and beyond.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.