Performance Solution Manager (Machinery)

Step into an exhilarating new chapter as a Performance Solution Manager (Machinery) with a globally respected international organisation in Jakarta!

Performance Solution Manager (Machinery)

Salary: Competitive and based on experience

Location: Jakarta

Keywords: customer support, service product sales, machinery solutions, key account management, collaborative environment, technical expertise, relationship building, after-sales activities, industry events, international organisation

This is your chance to shine by connecting with customers, delivering exceptional after-sales support, and championing service products that truly make a difference. You’ll be the trusted partner clients rely on, understanding their unique needs and presenting innovative solutions that elevate their operations. Enjoy the buzz of working alongside passionate local and regional teams, all within a culture that celebrates knowledge sharing and supports your ambitions. With flexible working options, access to cutting-edge equipment, and a vibrant network of industry experts, this role is tailor-made for someone eager to accelerate their career in a nurturing and collaborative setting.

• Immerse yourself in direct customer engagement across Jakarta, offering insightful guidance on machinery solutions and after-sales services that boost operational performance and delight clients.
• Work hand-in-hand with diverse internal teams—sales, service, administration—to ensure seamless solution delivery and unlock exciting business opportunities at every turn.
• Experience the benefits of being part of a renowned international organisation that champions professional growth, encourages knowledge exchange, and provides flexible working arrangements to help you thrive.

What you'll do:

As a Performance Solution Manager (Machinery) based in Jakarta, you’ll be at the heart of customer success stories—engaging directly with clients both onsite and virtually to uncover their challenges and present creative service solutions. Your technical know-how combined with your warm interpersonal approach will empower customers to optimise their operations while you identify new ways to add value. Collaboration is key: you’ll work closely with cross-functional teams locally and regionally to ensure smooth execution of after-sales strategies. Staying ahead of market trends will be second nature as you contribute insights that shape future offerings. Your dedication will not only drive customer satisfaction but also fuel the growth of service product sales throughout your territory.

• Build lasting relationships with customers through regular visits and enthusiastic communication, always staying attuned to their evolving needs and aspirations.
• Showcase the full spectrum of service products—including spare parts, upgrades, consumables, maintenance contracts, helpline support, and training—crafting bespoke offerings that deliver maximum value for each client.
• Spot fresh business opportunities within your customer base by delving into production processes and suggesting tailored technical enhancements.
• Represent your zone’s strategy with agility and openness while ensuring every action aligns with the company’s vision for excellence.
• Drive new business leads from first contact through to successful closure, meticulously tracking progress in the company’s CRM system.
• Deliver outstanding key account management for major clients by developing deep insights into their operations, budgets, and future partnership potential.
• Keep a close eye on machine performance in your territory, responding swiftly to downtime situations and coordinating resources to resolve issues with care.
• Prepare detailed proposals for customers using all available resources and ensure timely submission of expenses and reports to keep everything running smoothly.
• Share valuable market intelligence about competitors, pricing trends, and emerging products with internal teams to help shape winning strategies.
• Take an active role in industry events such as tradeshows or open houses to strengthen existing relationships and spark new business connections.

What you bring:

To flourish as a Performance Solution Manager (Machinery) you’ll bring hands-on experience from roles where engaging directly with customers was essential—ideally within machinery or industrial equipment environments. Your background should reflect an intuitive grasp of technical processes paired with an ability to translate these insights into practical recommendations for clients. Your empathetic nature will help you nurture trust-based relationships both externally with clients and internally across departments. Organisational finesse will enable you to juggle priorities effectively while keeping records accurate according to company standards. A readiness to travel shows your commitment to being present where it matters most—at customer sites or key industry gatherings. Above all else, your passion for continuous learning ensures you stay up-to-date on evolving technologies so you can offer informed advice that supports both immediate client needs and long-term business goals.

• Demonstrated experience in customer-facing roles within the machinery or industrial equipment sector where relationship-building was central to success.
• Proven ability to analyse complex production processes and recommend effective technical solutions that meet client needs.
• Strong communication skills—both written and verbal—with fluency in English; proficiency in Bahasa Indonesia is highly desirable for local engagement.
• Experience managing multiple projects simultaneously while maintaining meticulous attention to detail in documentation and reporting systems such as CRM platforms.
• A collaborative approach that fosters positive working relationships across diverse teams including sales, service technicians, administration, and management.
• Willingness to travel regularly within the assigned territory (and occasionally beyond) to visit customers or attend industry events as required by business needs.
• A self-motivated attitude combined with a sense of ownership over tasks; able to operate independently while drawing on wider organisational resources when necessary.
• Familiarity with key account management principles including budget analysis, contract negotiation, and long-term partnership development.
• Comfortable participating in professional organisations or representing the company at tradeshows or open houses to expand networks and identify new opportunities.

What sets this company apart:

Joining this organisation means becoming part of a world-class leader celebrated for its unwavering commitment to quality service within the machinery sector. Here you’ll find yourself surrounded by an inclusive team culture where knowledge sharing is second nature—from local colleagues right up to global partners. The company invests heavily in your professional journey through ongoing training opportunities designed to keep you ahead of industry trends. Flexible working arrangements are available so you can balance life’s demands while excelling professionally. As part of this supportive network that values dependability and collaboration above all else, you’ll have every opportunity for personal growth while making meaningful contributions towards shared achievements. The organisation’s stellar reputation ensures you’ll feel proud representing its brand at every customer meeting or high-profile industry event across Southeast Asia.

What's next:

If you’re excited about making a real impact on customer success stories across Jakarta’s thriving machinery sector, now is your time!

Apply today by clicking on the link provided—your next rewarding adventure awaits.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.