Quality Assurance Manager (Hospital)

Quality Assurance Manager

Salary: Competitive and based on experience

Location: Surabaya

Keywords: quality management system, ISO 9001, hospital accreditation, emergency preparedness, audit management, team leadership, patient safety, continuous improvement

An exceptional opportunity awaits for a Quality Assurance Manager to join a leading hospital in Surabaya, where your expertise will be pivotal in shaping and elevating the standards of healthcare delivery. This role offers you the chance to manage, coordinate, and evaluate the hospital’s quality management system, ensuring that every process aligns with international and national standards such as ISO 9001 and JCI accreditation. You will play a key part in driving fast, accurate, friendly, and consistent services that reflect the hospital’s vision and long-term strategy. The position promises a collaborative environment where your input is valued, your professional growth is supported through ongoing training opportunities, and your commitment to excellence directly impacts patient safety and satisfaction. With flexible working opportunities and a supportive leadership team, this is an ideal setting for someone passionate about making a meaningful difference in healthcare quality.

• You will have the opportunity to lead the development and implementation of internationally recognised quality management systems, including ISO 9001 and JCI accreditation, ensuring the highest standards of care are consistently met across all departments.
• The hospital provides a nurturing environment with access to continuous training opportunities, empowering you to expand your knowledge while contributing to service improvements that benefit both patients and staff.
• Enjoy flexible working arrangements and work alongside a knowledgeable, dependable team dedicated to fostering a culture of collaboration, support, and shared success within the healthcare sector.

What you'll do:

As a Quality Assurance Manager in Surabaya’s premier hospital setting, you will be entrusted with steering the entire quality management framework from planning through execution. Your day-to-day responsibilities will involve collaborating closely with various departments to ensure all processes meet rigorous international standards. You’ll be at the forefront of audit management—designing audit plans, conducting thorough reviews, addressing findings promptly—and championing accreditation efforts that keep the hospital ahead of industry benchmarks. Emergency preparedness will also fall under your remit; you’ll design simulation exercises and lead teams through critical response protocols. By translating strategic objectives into practical departmental plans and overseeing documentation control, you’ll help maintain operational excellence. Your ability to coach others and recommend service enhancements will foster a culture of continuous improvement while upholding patient safety as a core value.

• Develop and oversee the hospital’s comprehensive quality management system in accordance with ISO 9001 standards and selected international benchmarks.
• Monitor the implementation of quality processes throughout all departments, ensuring alignment with established objectives and regulatory requirements.
• Lead internal and external audits by preparing audit plans, executing audits, managing findings, and verifying corrective actions to drive continuous improvement.
• Coordinate accreditation activities for both national and international standards such as JCI, facilitating education programmes to promote understanding across teams.
• Plan, implement, and evaluate emergency response programmes including fire safety simulations, team training sessions, and effective communication strategies during emergencies.
• Translate strategic organisational goals into actionable departmental annual plans that support business process optimisation.
• Oversee documentation control by maintaining high-quality policies, SOPs, guidelines, and ensuring timely reporting for compliance purposes.
• Provide recommendations for service improvement based on performance monitoring data while coaching subordinates towards achieving departmental targets.
• Ensure occupational health, safety (K3L), infection prevention (IPC), patient safety compliance are integrated into daily operations.
• Build strong working relationships with internal units for document monitoring and external partners for audit certifications.

What you bring:

Your background as a Quality Assurance Manager should demonstrate substantial experience within hospital settings where you have successfully managed complex quality assurance frameworks. You bring not only technical proficiency in ISO 9001 implementation but also hands-on involvement in national or international accreditation projects such as JCI. Your analytical acumen enables you to generate insightful reports that inform decision-making at every level. Interpersonal skills are vital; your ability to communicate clearly across diverse teams ensures everyone understands their role in maintaining high standards. You excel at coaching others—sharing knowledge generously—and thrive when building consensus around new initiatives. Experience in emergency preparedness further highlights your commitment to patient safety. Above all else, your dedication to nurturing collaborative relationships makes you an invaluable asset in any healthcare organisation striving for excellence.

• Bachelor’s degree in Healthcare Administration, Management, Quality Assurance or related field is preferred for this role.
• Proven experience managing quality systems within a hospital environment is essential for success.
• Demonstrated expertise in implementing ISO 9001 standards as well as national or international hospital accreditation processes such as JCI is highly desirable.
• Advanced analytical skills coupled with strong reporting capabilities enable you to interpret complex data sets effectively.
• Competency in conducting internal audits, managing document control systems, and driving quality system implementation is required.
• Excellent communication skills allow you to educate teams on new procedures while fostering interdepartmental cooperation.
• Ability to lead teams with empathy and provide constructive feedback supports ongoing professional development among staff members.
• Experience developing emergency response plans—including simulations—and leading fire safety initiatives ensures readiness across all scenarios.
• A thorough understanding of occupational health (K3L), infection prevention (IPC), patient safety protocols guarantees compliance with regulatory standards.
• Capacity to build positive relationships with both internal stakeholders and external auditors enhances collaborative outcomes.

What sets this company apart:

This hospital stands out as one of Surabaya’s most respected healthcare institutions due to its unwavering commitment to delivering outstanding patient care through robust quality management practices. Employees benefit from an inclusive workplace culture where teamwork is celebrated and individual contributions are recognised. The organisation invests heavily in professional development—offering regular training opportunities so staff can stay abreast of evolving industry standards. Flexible working arrangements accommodate personal needs while generous pension contributions underscore their commitment to long-term employee wellbeing. Supportive leadership fosters open communication channels so ideas for improvement are always welcomed. By joining this team, you become part of a network dedicated not just to meeting expectations but exceeding them—making a real difference in people’s lives every single day.

What's next:

If you are ready to make an impact on healthcare quality while advancing your career in a supportive environment, this is your moment—apply now!

Apply today by clicking on the link provided.