Keywords: Mall Operations, Facility Management, Customer Service, Tenant Relations
Our client is seeking a seasoned GM Operations (Mall) to oversee and manage the operational aspects of their extensive portfolio of malls. This role is pivotal in ensuring the smooth functioning of facilities, security, maintenance, and customer service. The successful candidate will be responsible for coordinating with tenants, managing budgets, and implementing strategies to enhance overall customer and tenant satisfaction. This is an exciting opportunity to join one of Indonesia's largest mall operators and play a key role in shaping the future of retail experiences.
- Oversee operational aspects of multiple malls
- Coordinate with tenants and manage budgets
- Implement strategies to enhance customer and tenant satisfaction
What you'll do:
As the GM Operations (Mall), your primary responsibility will be to ensure that all operational aspects of the malls are running smoothly. This includes everything from housekeeping and security to customer service and tenant relations. You'll also be tasked with implementing plans that not only control the budget but also generate profit. Your role will involve maintaining safe, efficient, and attractive operations while ensuring emergency preparedness in line with company regulations & guidelines. Furthermore, you'll liaise with various internal parties within the mall such as engineering, leasing, and marketing teams to ensure seamless mall activities aimed at achieving high levels of customer satisfaction.
- Ensure all mall operations run smoothly including housekeeping, security, customer service, tenant relations, and landscape management
- Implement plans while controlling the budget and creating profit
- Maintain safe, efficient, and attractive operations while ensuring emergency preparedness in accordance with company regulations & guidelines
- Liaise and communicate actively with all internal parties in the mall (e.g., engineering, leasing, marketing) to ensure smooth mall activity and reach customer satisfaction
- Proactively create and develop strategic business plans & budgets
What you bring:
The ideal candidate for the GM Operations (Mall) position brings a wealth of experience in building or facility management. With over five years in a senior managerial or similar executive role, you have honed your skills in planning, budgeting, and facility management. Your excellent communication skills enable you to liaise effectively with various stakeholders including tenants and internal teams. Your outstanding organizational and leadership skills allow you to manage complex operations efficiently while your problem-solving aptitude ensures you can navigate any challenges that come your way.
- Proven 5+ years experience as a Senior Manager or similar executive role in Building Management or Facility Management
- Experience in planning and budgeting
- Knowledge of Facility Management
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving aptitude
What sets this company apart:
Our client is one of the largest mall operators in Indonesia. They pride themselves on providing exceptional retail experiences through their extensive portfolio of malls. Their commitment to excellence extends not just to their customers but also their employees, offering a supportive and inclusive work environment where everyone is encouraged to grow and succeed.
What's next:
Ready to take the next step in your career? Apply today for this exciting opportunity!
Apply today by clicking on the link. We look forward to receiving your application!
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
