Head of Customer Service Solution (Electronics)
Salary Gross (13x)
Consultant Narita Mandela
Date posted 19 September 2022jakarta procurement-supply-chain/consultancy 2022-09-19 2022-11-18 electronics Jakarta Jakarta ID Robert Walters https://www.robertwalters.co.id https://www.robertwalters.co.id/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A Head of Customer Service Solution (Electronics) job has become available at a global leader as a result of their ongoing and continued success both within Indonesia and internationally.
About the Head of Customer Service Solution (Electronics) Role:
In this business critical role, you will be responsible for defining the broad business development strategy, delivering the highest quality service alongside with other country. You will also take the lead providing direction to all customer service-related activities, including delivering best-in-class services and developing strategies to increase quality, efficiency and resolving customer issues with a sales-minded attitude while developing lasting customer relationships.
- Develop working knowledge of industry regulations, restriction and laws and ensure service adheres to all regulations
- Monitor departmental issues and client complaints to define patterns and work to lessen recurring issues
- Oversee procedures and policies for better handling of customers
- Ensure compliance with regulatory requirements impacting customer care functions
- Ensure department goals align with organisational goals and help teams drive strategic partner and initiatives
- Continue with the transformation initiatives of service partner and field operations to uplift after sales service branding followed by better customer satisfaction
- Be responsible for aftermarket business and commercial development in Indonesia such as sales of spare parts, accessories and extended warranty services; working on the development and execution of sales plans, targets and budgets according to business unit functional sales strategy
To succeed in this Head of Customer Service Solution (Electronics) role, you will be sales focused, entrepreneurial and customer driven.
- Bachelor's degree in a relevant discipline
- Excellent experience in a management role delivering technical services and improving services
- Strong experience in delivering and improving services in support of a growing organisation
- Strong leadership skills, time management aptitude and problem sensitivity
- Strong interpersonal skills to manage relationships and lead a group of people at various levels, and influence actions and decisions to conform to the goals of the company
- Business leadership and people leadership skills
- Be accountable for team results and departmental KPI deliverables
This leading electronics company has an outstanding international reputation in its field and great value is placed on training and development. With years of history, this is a great brand to join at an exciting time in their development.
If you have a successful track record of business development, customer service and enjoy working in a team environment, you can take your career forward with this exciting Head of Customer Service Solution (Electronics) role.
Apply now or contact me to discuss this new opportunity.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Salary: Attractive PackageLocation: JakartaDate posted: 08 September 2022A QA Department Manager job has become available at a leading local building materials company to be placed in Cikarang.
Salary: Competitive PackageLocation: JakartaDate posted: 23 September 2022As a result of ongoing and continued successes, this trading company is seeking a Coal Traffic Operations Staff. In this job, you will support the end-to-end traffic flow in documentations and shipment.
Salary: Attractive BenefitsLocation: JakartaDate posted: 16 September 2022A rapidly expanding F&B start-up is seeking a talented R&D Lead in Indonesia, to be part of their growing journey. In this job, you will lead a team and be responsible for the end-to-end R&D process.
Salary: Market AlignedLocation: JakartaDate posted: 11 September 2022A Supply Chain Manager (Factory) job has become available to support this growing company in the operations by ensuring the activity of the plant and the right level of service to clients.
Salary: Market AlignedLocation: JakartaDate posted: 08 September 2022A leading technology provider is recruiting for a Project Manager (PMP Certified) job in their team in Jakarta. In this Project Manager job, you will be responsible for independent coordination of all project-related activities.