Office IT Solution Advisor
Salary Attractive salary + benefits
Consultant Ershad Sonda
Date posted 20 March 2018Jl. Jend Sudirman Kav. 29-31 Jakarta 12920 Robert Walters Indonesia
A challenging Office IT Solution Advisor job has just become available at one of the leading global management consultancy companies. The position is based in Jakarta and the role will report to the IT Regional Leader.
About the Office IT Solution Advisor role:
In this role you will provide IT and Telecom support to employees in their local office. You will liase with global IT support as well as collaborate closely with you colleagues to ensure optimum utilization of office technology, timely introduction of the company's standard IT products, and cost-effective IT solutions.
Other key responsibilities:
- Ensure the success of the end to end customer journey of all office users in IT related queries and issues
- Establish him/herself as a trusted partner with all office end users and global IT colleagues during support cases
- Engage in professional communication bridging the office and central IT Support teams, identifying what are the needs of the users and any office issues.
- Maintain the key success metrics associated with IT service delivery in the office
- Assess daily issues that arise and assign priority based on information gathered
- Deliver new IT solutions to users in local offices
- Engage in special IT projects
- English is very important
- Academic degree, preferably in a technical subject or equivalent education
- Min. 2 years relevant technical experience, ideally in a professional services environment
- Very strong verbal and written communication
- Ability to explain complex situations in layman’s terms
- Knowledge of standard IT applications across Windows, macOS and iOS
- Outstanding organizational, interpersonal and collaboration skills; strong problem solving skills;
- strong service orientation
- The ability to build a customer and ownership focused support culture
- Ability to handle stressful situations
This company is one of the leading global management consultancy companies. If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this excellent role.
If you have a successful track record on business intelligence projects and enjoy working at the starts up culture, this is a perfect opportunity for you.
Apply now or call me to discuss this exciting opportunity.