Head of HR [Retail]

Salary: Competitive and based on experience Location: Jakarta Keywords: collaborative, stakeholder management, retail HR experience, inclusive workplace, supportive leadership, employee wellbeing, training opportunities, flexible working opportunities, dependable team, growth leadership

An exciting opportunity has arisen for a Head of Human Resources to join a prestigious organisation in Jakarta, where your expertise will shape the future of people management and employee engagement. This is a unique chance to take on a pivotal role within a renowned retail environment, offering you the platform to make a significant impact across all aspects of human resources. The organisation is committed to fostering an inclusive and supportive culture, where every team member is valued and encouraged to thrive. With flexible working opportunities and a strong emphasis on professional development, you will be empowered to drive positive change, nurture talent, and build lasting relationships with stakeholders at every level. If you are passionate about creating a harmonious workplace and have a proven track record in HR within the retail sector, this role offers the perfect blend of challenge and reward.

• Play a key role in shaping HR strategy and driving best practices across a leading retail business in Jakarta, ensuring that every employee feels supported and valued.
• Enjoy flexible working opportunities and access to ongoing training programmes designed to help you grow both personally and professionally within a collaborative environment.
• Work closely with senior stakeholders to deliver impactful HR solutions that foster employee wellbeing, promote inclusivity, and support organisational success.

What you'll do:

As Head of Human Resources based in Jakarta, you will play an instrumental role in shaping the people agenda for a respected retail organisation. Your day-to-day responsibilities will see you collaborating closely with senior leaders to develop forward-thinking HR strategies that champion inclusivity and employee wellbeing. You will oversee all core HR functions from recruitment through to offboarding while acting as a dependable partner for managers seeking guidance on sensitive or complex issues. By nurturing strong stakeholder relationships and leveraging your deep understanding of the retail industry’s unique challenges, you will ensure that every team member receives the support they need to flourish. Your ability to interpret data trends will enable you to recommend meaningful improvements that benefit both employees and the wider business. Ultimately, your efforts will contribute directly to building an engaged workforce where everyone feels heard, respected, and motivated.

• Develop and implement comprehensive HR strategies that align with organisational goals while promoting an inclusive and supportive work environment for all employees.
• Oversee all aspects of the employee lifecycle, including recruitment, onboarding, performance management, learning and development, compensation, benefits administration, and offboarding processes.
• Act as a trusted advisor to senior management and department heads by providing expert guidance on complex HR matters, policy interpretation, and employment law compliance.
• Foster strong relationships with internal stakeholders at all levels through effective communication, collaboration, and stakeholder management skills.
• Champion initiatives that enhance employee engagement, wellbeing, diversity, equity, and inclusion throughout the organisation.
• Lead the resolution of employee relations issues with empathy and professionalism while ensuring fair outcomes for all parties involved.
• Monitor HR metrics and analytics to identify trends, inform decision-making, and recommend improvements to existing policies or procedures.
• Ensure compliance with local labour laws and industry regulations by keeping up-to-date with legislative changes affecting the retail sector.
• Drive continuous improvement in HR processes by identifying opportunities for efficiency gains or enhanced service delivery.
• Support organisational change initiatives by providing clear communication, training opportunities, and hands-on assistance during periods of transition.

What you bring:

To excel as Head of Human Resources in this esteemed retail setting, your background should reflect substantial experience overseeing generalist HR activities within similarly dynamic environments. Your ability to connect authentically with colleagues—whether frontline staff or executive leaders—will set you apart as someone who truly values collaboration over hierarchy. A thorough understanding of local employment legislation ensures your advice is always grounded in best practice while remaining sensitive to individual circumstances. Your natural empathy allows you to resolve conflicts thoughtfully while maintaining harmony across teams. In addition to technical proficiency with modern HR tools and systems, your enthusiasm for sharing knowledge makes you an invaluable resource during times of change or growth. Above all else, your dedication to fostering an inclusive culture means every voice is welcomed—and every achievement celebrated.

• Demonstrated experience managing end-to-end HR functions within the retail industry or similar fast-moving consumer environments.
• Exceptional stakeholder management abilities with a proven capacity for building trust-based relationships across diverse teams.
• Comprehensive knowledge of Indonesian labour laws combined with practical experience applying these regulations in real-world settings.
• Strong interpersonal skills marked by empathy, sensitivity, and an unwavering commitment to supporting others’ growth.
• Excellent verbal and written communication skills enabling you to convey complex information clearly to audiences at all levels.
• A collaborative approach that values teamwork while encouraging open dialogue around new ideas or process improvements.
• Experience designing or delivering training programmes aimed at enhancing employee skills or supporting career progression.
• Proficiency in using HR information systems (HRIS) for data analysis, reporting, or process automation purposes.
• A passion for promoting diversity, equity, inclusion initiatives within large organisations or multi-site operations.

What sets this company apart:

This organisation stands out as one of Jakarta’s most respected names in retail thanks not only to its exceptional products but also its unwavering commitment to people-first values. Employees here enjoy access to flexible working arrangements designed around their needs—whether balancing family commitments or pursuing further education. The company invests heavily in ongoing training opportunities so that everyone can continue developing their skills at every stage of their career journey. Supportive leadership is more than just a buzzword; it’s embedded into daily life through open-door policies and regular feedback sessions that encourage honest dialogue between staff at all levels. Diversity is celebrated through targeted initiatives aimed at creating equal opportunities for under-represented groups while generous pension contributions provide peace of mind for the future. Above all else, this is an environment where kindness matters: colleagues look out for one another because they know success is something best shared together.

What's next:

If you are ready to bring your passion for people management into an environment where your contributions truly matter—this could be your next great career move!

Apply today by clicking on the link below—your journey towards making a meaningful difference starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.