Head of HR [Retail]

Salary: Competitive and based on experience Location: Jakarta Keywords: collaborative, inclusive, supportive leadership, knowledgeable, teamwork, growth leadership

An exciting opportunity has arisen for an experienced Head of Human Resources to join a respected organisation in Jakarta. This role is perfect for someone who is passionate about shaping organisational culture, supporting people at every level, and ensuring the business thrives through its most valuable asset—its employees. As the guardian of company values and a trusted advisor to senior management, you will play a pivotal role in fostering a healthy, inclusive, and high-performing environment. The organisation is committed to providing flexible working opportunities, generous pension contributions, and ongoing training to help you grow both personally and professionally. If you are looking for a position where your expertise in HR operations, data analytics, and people management will be truly valued—and where your work will have a lasting impact on the entire team—this could be the perfect next step in your career.

• Play a key role in shaping organisational structure and succession planning by advising executive leadership on best practices for scaling and growth.
• Champion an inclusive workplace culture by defining core values and ensuring they are embedded throughout all levels of the organisation.
• Leverage advanced HRIS data analytics to inform strategic decisions, track engagement metrics, and support continuous improvement across all HR functions.

What you'll do:

As Head of Human Resources, you will be entrusted with guiding the organisation through periods of change and growth by offering expert advice on organisational design. Your day-to-day responsibilities will include nurturing an inclusive culture that reflects shared values while using data-driven insights from HRIS systems to inform key business decisions. You will also play an instrumental role in developing competitive compensation packages that attract top talent while ensuring compliance with all relevant regulations. By acting as a trusted mediator during workplace disputes and collaborating with various departments to implement supportive HR policies, you will help create an environment where everyone feels valued. Your ability to develop impactful training programmes will further empower employees to reach their full potential. Ultimately, your efforts will contribute directly to building a dependable team that works together towards common goals.

• Advise management and executive teams on organisational design, including structure, scaling strategies, and effective succession planning to ensure long-term business success.
• Define and champion the company’s core values while nurturing a healthy, inclusive, and high-performing work environment that supports every employee.
• Utilise Human Resource Information Systems (HRIS) data to monitor turnover rates, employee engagement levels, and hiring metrics to provide actionable insights for business decisions.
• Support total rewards and compensation initiatives by ensuring salaries and benefits remain competitive within the industry while designing attractive programmes for staff retention.
• Ensure compliance with local, state, and federal labour laws as well as health and safety standards across multiple jurisdictions to minimise risk for the organisation.
• Act as a neutral party in resolving complex workplace disputes or conducting sensitive internal investigations with empathy and fairness.
• Collaborate closely with cross-functional teams to implement HR policies that foster teamwork, trust, and open communication throughout the organisation.
• Develop comprehensive training programmes that promote professional development and knowledge sharing among employees at all levels.
• Oversee industrial relations activities by maintaining positive relationships with unions or employee representatives when necessary.
• Provide regular reports to senior leadership on HR performance indicators while recommending improvements based on data-driven analysis.

What you bring:

The ideal candidate for Head of Human Resources brings extensive experience managing complex HR operations within large-scale organisations—particularly those operating in retail or logistics sectors. Your proven track record includes implementing robust HRIS solutions that drive efficiency while supporting compliance efforts across various legal frameworks. You possess exceptional interpersonal skills that allow you to connect with individuals at every level of the company; your empathetic approach helps resolve conflicts constructively while maintaining harmony within teams. Your analytical mindset ensures that recommendations are always backed by reliable data, making you a trusted advisor when it comes to shaping policy or driving change initiatives. Furthermore, your commitment to ongoing learning means you are always seeking new ways to enhance employee wellbeing through innovative training programmes or improved benefits offerings.

• A minimum of a Bachelor’s degree in any major provides you with a strong academic foundation for this multifaceted role.
• At least 15 years’ experience in HR operations, HRIS management or industrial relations within the retail or logistics industries ensures you bring deep sector knowledge.
• Proficiency with Human Resource Information Systems (HRIS) allows you to analyse workforce data effectively for informed decision-making.
• Comprehensive understanding of local labour laws enables you to navigate regulatory requirements confidently across multiple jurisdictions.
• Advanced skills in data analytics, reporting, and presentation equip you to communicate complex information clearly to stakeholders at all levels.
• Excellent communication abilities foster collaboration between teams while promoting transparency throughout the organisation.
• Demonstrated teamwork skills enable you to build trusting relationships with colleagues from diverse backgrounds.
• Willingness to travel demonstrates your flexibility in supporting different locations as needed by the business.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where every voice is heard and valued. Employees benefit from flexible working opportunities designed to support work-life balance alongside generous pension contributions that secure their future. The company invests heavily in professional development through tailored training programmes aimed at helping each team member achieve their personal goals. Supportive leadership fosters an environment built on trust, respect, and open communication—ensuring everyone feels empowered to share ideas or raise concerns without hesitation. With a focus on collaboration rather than hierarchy, this is a place where teamwork flourishes naturally; employees are encouraged not only to grow individually but also contribute meaningfully towards shared successes. Whether you’re looking for stability or opportunities for advancement within a forward-thinking organisation dedicated to employee wellbeing—this is an employer that truly cares about its people.

What's next:

If you are ready to make a meaningful difference as Head of Human Resources in Jakarta, now is the time to take your career further—apply today!

Apply today by clicking on the link provided.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.