HR Shared Services Manager [Retail]

Salary: Competitive and based on experience Location: Jakarta Keywords: collaborative, dependable, supportive leadership, inclusive, flexible working opportunities, training opportunities, generous pensions contributions

An exciting opportunity has arisen for an HR Shared Services Manager to join a leading retail organisation in Jakarta. This role is perfect for someone who thrives in a collaborative environment and is passionate about supporting employees through dependable HR services. As an individual contributor, you will play a pivotal part in ensuring the smooth operation of payroll, HRIS, employee benefits, insurance, and performance management processes. The organisation is committed to fostering an inclusive workplace where your interpersonal skills and commitment to excellence will be highly valued. With flexible working opportunities and access to ongoing training, this position offers the chance to grow your career while making a meaningful impact on the lives of employees across the business.

• Join a supportive team environment that values collaboration and inclusivity, offering you the chance to make a real difference in employee experience.
• Benefit from flexible working arrangements and generous training opportunities designed to help you develop both professionally and personally within a reputable retail organisation.
• Take ownership of key HR functions including payroll, HRIS, employee benefits, insurance, and performance management, ensuring seamless service delivery across the company.

What you'll do:

As an HR Shared Services Manager based in Jakarta, you will be entrusted with overseeing critical aspects of human resources operations that directly affect every member of the organisation. Your day-to-day responsibilities will centre around managing payroll processes with precision, maintaining robust HRIS systems for accurate record-keeping, administering comprehensive employee benefits packages, liaising with insurance providers for optimal coverage solutions, and supporting performance management cycles. You will act as a dependable point of contact for staff queries while collaborating with various departments to ensure seamless integration of HR services. Success in this role requires a keen eye for detail, strong organisational skills, and a genuine passion for nurturing positive employee experiences through reliable service delivery.

• Oversee the end-to-end payroll process for all employees, ensuring accuracy, compliance with local regulations, and timely payments every month.
• Manage and maintain the Human Resources Information System (HRIS), guaranteeing data integrity and confidentiality while supporting reporting needs for management.
• Administer employee benefits programmes including health insurance, leave entitlements, and other welfare initiatives, providing clear communication and support to staff.
• Coordinate with external vendors for insurance policies and benefit schemes, ensuring optimal coverage and cost-effectiveness for the organisation.
• Support performance management activities by facilitating appraisal cycles, tracking objectives, and assisting managers with feedback processes.
• Respond promptly to employee queries related to payroll, benefits, HRIS issues, or performance management concerns with empathy and professionalism.
• Collaborate closely with internal stakeholders such as finance and operations teams to ensure alignment on HR-related matters.
• Monitor changes in employment legislation relevant to payroll and benefits administration, updating policies as required to remain compliant.
• Prepare regular reports on HR metrics for senior management review, highlighting trends and recommending improvements where necessary.
• Contribute to continuous improvement initiatives within the shared services function by identifying areas for process optimisation.

What you bring:

The ideal candidate for the HR Shared Services Manager position will bring substantial hands-on experience in handling complex payroll operations within sizeable organisations. Your background should include deep familiarity with HRIS platforms where you have maintained high standards of data integrity. You will have administered diverse employee benefit schemes—ensuring clarity in communication and fairness in implementation—and worked effectively alongside external partners such as insurers. Your approach should be marked by empathy when addressing staff concerns coupled with meticulous attention to regulatory requirements. Additionally, your capacity for managing competing demands under pressure will set you apart as someone who can be relied upon during busy periods. A proactive attitude towards improving existing processes will further enhance your contribution in this role.

• Demonstrated experience managing payroll processes within a large organisation or shared services environment is essential for success in this role.
• Proven ability to administer Human Resources Information Systems (HRIS) with attention to data accuracy and security protocols.
• Comprehensive understanding of employee benefits programmes including health insurance schemes and statutory entitlements.
• Experience coordinating with external vendors such as insurance providers or third-party administrators is highly desirable.
• Familiarity with performance management frameworks including appraisal cycles and objective tracking mechanisms.
• Excellent interpersonal skills enabling you to respond sensitively to employee queries while building trust across all levels of the business.
• Strong organisational abilities allowing you to manage multiple priorities efficiently within tight deadlines.
• Up-to-date knowledge of local employment laws relating to payroll administration and benefits compliance is required.
• Advanced proficiency in Microsoft Office Suite (Excel, Word) or similar tools for reporting purposes is advantageous.
• A commitment to continuous improvement demonstrated by previous involvement in process optimisation projects.

What sets this company apart:

This retail organisation stands out due to its unwavering commitment to creating an inclusive workplace where every team member feels supported and valued. Employees benefit from flexible working opportunities that accommodate personal circumstances while promoting work-life balance. The company invests generously in professional development through structured training programmes designed to nurture growth at every stage of your career journey. With supportive leadership focused on collaboration rather than hierarchy, you will find yourself part of a network that encourages sharing ideas and celebrating achievements together. The organisation’s dedication to responsible business practices ensures that your efforts contribute not only to commercial success but also positively impact colleagues throughout the business.

What's next:

If you are ready to take the next step in your HR career within a thriving retail environment that values your expertise and supports your growth, we encourage you to apply now!

Apply today by clicking on the link provided – don’t miss out on this fantastic opportunity!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.