GM Operations (Retail F&B)

GM Operations (Retail F&B) Salary: Competitive and based on experience Location: Jakarta Keywords: operations management, retail food and beverage, team development, quality assurance, cross-functional collaboration

An exciting opportunity awaits for an experienced GM Operations within the retail food and beverage sector, based in Jakarta. This role offers you the chance to shape the operational direction of a thriving business, ensuring that every aspect from production to customer satisfaction is executed with excellence. You will be empowered to drive both short-term and long-term strategies, working closely with a supportive leadership team that values your expertise and vision. The organisation is committed to fostering a collaborative environment where your ability to nurture teams, uphold quality standards, and deliver outstanding results will be celebrated. With a focus on continuous improvement, this position provides flexible working opportunities and encourages professional growth through ongoing training and development initiatives.

• Play a pivotal role in leading all operational activities across multiple outlets, ensuring efficiency, profitability, and exceptional product quality are consistently achieved.
• Benefit from a supportive leadership structure that values teamwork, knowledge sharing, and cross-departmental cooperation to reach ambitious company goals.
• Enjoy flexible working opportunities and access to comprehensive training programmes designed to support your personal and professional development.

What you'll do:

As GM Operations Retail Food and Beverage, you will play a central role in shaping the future success of the business by driving operational excellence across all facets of the organisation. Your day-to-day responsibilities will involve strategic planning as well as hands-on oversight of outlet operations, production lines, warehousing logistics, distribution networks, and rigorous quality assurance protocols. You will be instrumental in setting clear KPIs for your teams while monitoring financial performance against established benchmarks. By nurturing cross-functional relationships with colleagues in finance, marketing, HR, supply chain management, purchasing, QA, warehouse operations, and outlet management you will help create an environment where everyone works together towards shared goals. Your commitment to upholding high standards of cleanliness and food safety will ensure customer satisfaction remains at the heart of everything you do. Additionally, you will lead efforts in expanding the company’s footprint by managing new outlet launches according to strategic plans. Success in this role requires a blend of visionary thinking with practical execution skills—ensuring that every process runs smoothly while continuously seeking ways to improve efficiency.

• Develop and implement both short-term and long-term operational strategies that align with the overall business objectives of the retail food and beverage division.
• Oversee daily operations across all outlets, including production facilities, warehouses, distribution channels, and quality control processes to ensure seamless execution.
• Prepare, monitor, and control operational budgets by managing cost of goods sold, labour expenses, and overheads while maintaining profitability targets.
• Ensure strict adherence to product quality standards as well as hygiene and food safety regulations across all locations under your supervision.
• Establish key performance indicators for the operations team and monitor progress towards achieving revenue targets and EBITDA goals.
• Lead cross-functional teams spanning production, supply chain management, purchasing, quality assurance, warehouse operations, and outlet management to foster collaboration.
• Design standard operating procedures (SOPs) for all operational areas and ensure their consistent implementation throughout the organisation.
• Conduct regular evaluations of business processes to identify opportunities for increased efficiency and improved performance outcomes.
• Manage the expansion of new outlets in line with company growth targets by coordinating resources and overseeing project timelines.
• Collaborate closely with finance, marketing, and human resources departments to ensure alignment on company-wide objectives while supporting workforce planning initiatives.

What you bring:

To excel as GM Operations Retail Food and Beverage you will bring substantial experience from senior roles within retail F&B or related industries where you have overseen multifaceted operations at scale. Your background should reflect not only technical proficiency but also a genuine passion for building cohesive teams who thrive on mutual support knowledge sharing empathy loyalty kindness sensitivity warmth trustworthiness dependability inclusivity flexibility responsiveness politeness modesty honesty compassion nurturing tendencies cheerfulness enthusiasm agreeableness tenderness communal spirit kinship yielding nature sharing attitude interdependence co-operation consideration understanding emotional intelligence flatterability pleasantness quiet strength supportive approach gentle guidance responsible stewardship sympathy childlike curiosity nagging attention detail sharin mindset network orientation growth leadership style inclusive perspective under-represented group advocacy generous pension contribution awareness training opportunity utilisation knowledgeable resourcefulness dependable reliability supportive leadership engagement. Your proven ability to manage budgets optimise costs maintain compliance with stringent health safety requirements design implement robust SOPs evaluate streamline workflows coordinate successful outlet launches collaborate effectively across departments will set you apart as an invaluable asset capable delivering sustained organisational success.

• Demonstrated experience in leading large-scale operations within the retail food and beverage industry or similar fast-moving consumer goods sectors is essential for this role.
• Proven track record in developing operational strategies that drive efficiency improvements while maintaining high standards of product quality.
• Strong background in budget preparation and cost control measures including COGS management, labour allocation optimisation, and overhead reduction initiatives.
• Comprehensive understanding of food safety regulations as well as best practices in hygiene management within multi-outlet environments.
• Exceptional ability to set measurable KPIs for diverse teams while tracking progress towards revenue generation targets such as EBITDA.
• Experience managing cross-functional teams encompassing production units, supply chain logistics, purchasing functions, QA departments, warehouse staff members, and front-line outlet personnel.
• Expertise in designing SOPs tailored for complex operational settings coupled with a commitment to ensuring their consistent application across all business units.
• Adept at conducting detailed evaluations of business processes with an eye towards identifying inefficiencies or areas ripe for improvement.
• Previous involvement in managing outlet expansion projects including resource coordination and timeline oversight is highly desirable.
• Excellent interpersonal communication skills enabling effective collaboration with finance professionals marketers HR specialists supply chain partners purchasing agents QA experts warehouse managers outlet supervisors.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace culture where every team member feels valued respected supported regardless background or experience level. The leadership team prioritises open communication transparency mutual respect fostering environment conducive personal professional growth through regular training sessions mentorship programmes knowledge exchange forums flexible working arrangements generous pension contributions comprehensive benefits packages employee wellness initiatives community engagement activities recognition schemes celebrating achievements milestones alike. By joining this forward-thinking company you become part network dedicated individuals united common purpose delivering exceptional products services customers whilst supporting each other along way. The company’s reputation built upon foundation trust integrity compassion shared responsibility making it ideal place those seeking meaningful rewarding career journey within vibrant ever-evolving industry landscape.

What's next:

If you are ready to take on a transformative role where your expertise can make a lasting impact on both people and processes we encourage you to explore this unique opportunity further!

Apply today by clicking on the link provided – your next career chapter starts here!

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.