Project Manager - Customer Excellence
Salary Very attractive salary
Consultant Antonio Mazza
Date posted 18 September 20192019-09-18 2019-11-17 new-media-and-internet Jakarta ID IDR 50000000 70000000 70000000 MONTH Robert Walters https://www.robertwalters.co.id https://www.robertwalters.co.id/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An attractive Project Manager – Customer Excellence job has just become available at one of the most respected e-commerce companies based in Jakarta.
About the Project Manager – Customer Excellence Role:
Due to excellent results and future expansion plans, you will play a key role in the team’s continued development and success in the Jakarta office.
- Project management; plan and define scope, plan and sequence activities, and deliver projects
- Perform analysis, understand the customer and benchmark the market
- Understand the business objectives, challenges and opportunities of target and industry
- Lead strategic initiatives
- Identify and implement solutions to address inefficiencies within e-commerce customer service operation
- Review and evaluate key performance metrics of CS operations and conduct deep-dive analysis to identify optimisation suggestion
- Initiate, plan, execute, and monitor work process improvements by utilising project management standards
- Manage project risk including development of contingency plans
- Build, lead and drive a team of your own to achieve the above objectives
- Maintain an awareness of potential interdependencies with other projects and their impact
- Conduct a project evaluation review to assess how well the project was managed
To succeed in Project Manager – Customer Excellence role, you will need to have strong project management skill and customer oriented mindset.
- Bachelor's degree preferably in Management/Business Studies/Economics/Finance
- MBA from a top tier university is preferred
- At least five years' of experience in management consulting with exposure in project management
- Strong creativity and problem solving skills
- Good interpersonal skills that enable one to work with people at all levels, to motivate and empower whenever necessary
- Excellent leadership, management, analytical, problem-solving and negotiation skills, data-driven and systematic
- Ability to work independently and deal effectively with complex, changing and ambiguous environments
- Self-starter and ability to work well in a fast-paced environment
- Result-driven, self-motivated, achievement-orientated. Ability to set challenging goals and reach them (no matter the obstacle), resilient, sense of ownership and responsibility for results, ability to forecast new opportunities and take action to gain them, and ability to anticipate risks and proactively take action to mitigate them
This leading e-commerce company is widely known in Indonesia. The company is expanding its reach by experimenting with new endeavours that will create large impact in the markets and industries the company will touch. With a flat organisation structure, the culture is very dynamic with a diverse group of professionals.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Project Manager – Customer Excellence job.
Apply today or call me to discuss this new opportunity