Head of Customer Care (Cibitung)
Salary Attractive Salary
Consultant Antonio Mazza
Date posted 28 March 20192019-03-28 2019-05-27 it Jakarta ID IDR 20000000 40000000 40000000 MONTH Robert Walters https://www.robertwalters.co.id
A leading IT Services, Data Centre Services, and Building Infrastructure Management is looking for a Head of Customer Care. In this job, you will lead projects related to Customer Care/Service Operations based in Cibitung.
About the Head of Customer Care (Cibitung) Role:
In this role, you will be in charge of managing customer service issues and dealing with complex customer related projects.
- Solving complex customer service issues and proactively heading off negative service trends
- Understanding and correctly utilising resources provided by internal systems, departments, policies, and procedures
- Development, analysis and improvement of new strategies and procedures. The CS Manager will have the ability to develop, plan, and implement short and long-range goals
- Developing and achieving performance goals and objectives in order to achieve customer promise expectations
- Summarising and providing critical analysis to customer issues to be improved
- Bachelor's Degree preferably in management or any related field
- Over four years' experience in customer service and contact centre operations
- Project management experience
- Excellent leadership, management, analytical, problem solving, data driven, negotiations, and systematical
- Ability to work independently and deal effectively with complex, changing, and ambiguous environments
- Knowledge of Six Sigma/Lean Processes is a plus
This leading IT Services, Data Centre Services, and Building Infrastructure company is widely known in Indonesia. The company is one of most important player in the region and a promising future ahead. The company also offer competitive benefits, as well as an industry-leading practice of performance-based bonuses to their employee.
If you are a driven and determined entrepreneurial leader and ready to take the next step in your career, this Head of Customer Care job is for you.
Apply now or call me today to discuss this new opportunity