Head of Customer Management
Consultant Rini Kusumawardhani
Date posted 11 November 2022jakarta banking-financial-services/risk-credit-mkt-operational 2022-11-11 2023-01-10 insurance Jakarta ID Robert Walters https://www.robertwalters.co.id https://www.robertwalters.co.id/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An excellent Head of Customer Management job has just become available at an international insurance company in Jakarta, Indonesia.
About the Head of Customer Management Role:
In the business critical role, you will create customer retention projects/program initiative to be implemented.
- Manage and set the strategy for engagement, campaign and customer retention
- Drive a change in customer-centric mindset, bring the level of services up to ensure customer centricity of all team members and align with corporate core values
- Perform a regular review and deliver analysis on retention actions that are directed to support company's strategic business initiatives
- Manage customer segmentation and company's approach for campaigns and revenue, whilst leading the establishment of a customer-centric culture within the company
To succeed in this Head of Customer Management job, you must be proficient in English and have solid experience within customer management in retail banking/life insurance.
- Bachelor's degree, master's is preferable
- Minimum of eight years' experience combined within the retail banking and insurance industries
- Ability to work creatively
- Good communication skills in English
This prominent company needs no introduction and is recognised as it is one of the prominent companies in Indonesia. The industry is challenging, but if you are confident and have can-do-attitude, the potential rewards are significant.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this excellent Head of Customer Management role.
Apply today or contact me to discuss this new opportunity.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Salary: medicalLocation: JakartaDate posted: 18 November 2022An excellent Country Credit Head job has just become available at an international banking company in Jakarta, Indonesia.
Salary: Competitive SalaryLocation: JakartaDate posted: 11 November 2022An excellent Head of Compliance job has just become available at one of the prominent fund management (SOE - financial services) companies in Jakarta, Indonesia.
Salary: Competitive BenefitsLocation: JakartaDate posted: 24 October 2022An excellent Head of Business Risk job has just become available at a leading digital banking in Jakarta, Indonesia.