Head of Operations and Process
Consultant Amanda Thirza
Date posted 09 July 2018Jl. Jend Sudirman Kav. 29-31 Jakarta 12920 Robert Walters Indonesia
An exciting opportunity as Head of Operations and Process has been made available at a leading financial services (financial technology) with main focus on peer-to-peer lending to be based in Jakarta, Indonesia.
About the Head of Operations and Process role:
As Head of Operations and Process, you will directly report to the COO and manage overall operations, business transformation, process improvements, and service quality for the business. This is a role for a well-experienced Operations professional within financial services industry.
- Managing overall loan operations and customer service including but not limited to verification and disbursement process while also ensuring that the established service standards are met
- Developing SOP and SLA for Operations in order to meet regulatory requirements
- Acting as the business analyst and leading automation projects related to process and system improvements
- Assisting both COO and CEO in company’s quality improvement and business expansion
- Bachelor/Master degree from reputable university
- At least 8 years of lending operations and quality assurance exposure within banking industry/financial technology company
- Strong management and leadership capabilities with ability to perform under pressure
- Proven analytic skills and strong negotiation and influencing abilities
- Excellent communication in English and Bahasa Indonesia
If you are an operations professional with proven track record within financial services industry who is passionate in online technology and want to take the next step in your career, this is the role or you. Apply today or call me to discuss this new opportunity.