An exciting VP Customer Management job has just become available at a prominent life insurance company based in Jakarta.
About the VP Customer Management Role: Reporting to the Chief of Marketing Officer, you will ensure customer satisfaction.
Improve customer experience, creating customer solutions based on customer profile
Monitor using best practices such as fairness for customers, product suitability, market conditions, adequate risk mitigation, competitiveness, etc.
Improve relationships with customers and ensure customers get personalised communication
Create a customer retention programme to support long-term protection programmes for customers
Ensure satisfaction and loyalty of customers
Plan with business executives and stakeholders
Design and improve customer experience
Lead customer experience and service teams
Hire and monitor customer service representatives
Evaluate customer touchpoints
To succeed in this VP Customer Management role, you will need good communication skills and communication strategy with all stakeholders.
At least 20 years of experience in customer management, customer experience, and marketing
Experience in leading big teams
Independent, a self starter and passionate about technology and digital innovation
Excellent communication skills in English
This financial services firm is a most prominent life insurance company in Indonesia.
If you are driven, determined and want to take the next step in your career, this VP Customer Management role is right for you. Great career progression opportunities await the right person in this role.
Apply today or contact me to discuss this new opportunity.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.