Salary Market Aligned
Consultant Christy Souisa
Date posted 30 October 20192019-10-30 2019-12-29 financial-services Jakarta ID IDR 20000000 30000000 30000000 MONTH Robert Walters https://www.robertwalters.co.id https://www.robertwalters.co.id/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An exciting CX Manager job has just become available at a reputable financial services company in Jakarta.
About the CX Manager Role:
Reporting directly to the Head of Retail Credit, you will take a proactive approach towards understanding the customer better regarding their financial needs, customer research, cross-sell and upsell. You will also manage one to two team members and drive your team to be a CX champion.
- Understanding and fulfilling customer's requests through a variety or resources by excellent communication in a prompt, professional and concise manner
- Delivering the highest level of customer service and quality in timely manner based on data from market and research
- Conducting customer research on a periodic or ad hoc basis
- Participating in product development
- Actively promoting cross-sell and upsell on company's products to customers
- Actively doing customer retention by providing good communication and solutions
- Providing data and reports on a timely manner
- Coordinating with other departments to get better insights on products, propositions and target markets
To succeed in this CX Manager role, you will need to have the ability to work effectively, cooperatively with different respective business units and work closely with IT team.
- Bachelor's degree from a reputable university
- Minimum five years' customer-facing experience in banking or financial services
- Good IT development knowledge and Financial Service product knowledge
- Good communication skills with proactive and concise manner
- Strong drive towards data, number, and customers
This company is much more than a traditional financial services and leverage the tech in doing business. The business succeeds on the speed of its innovations and there are great opportunities to progress in this dynamic company.
If you are a people's person, driven and determined with a can-do attitude, this is an excellent opportunity to launch your career forward with this CX Manager role.
Apply now or call me to discuss this opportunity.