Customer Lifecycle Manager
Salary Market Aligned
Consultant Christy Souisa
Date posted 25 July 20192019-07-25 2019-09-23 financial-services Jakarta ID IDR 20000000 30000000 30000000 MONTH Robert Walters https://www.robertwalters.co.id https://www.robertwalters.co.id/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
A challenging Customer Lifecycle Manager job opportunity has just become available at a leading financial service company in Jakarta.
About the Customer Lifecycle Manager Role:
You will be reporting directly to the Head of Customer Lifecycle and have a strong sense of working independently.
- Have great knowledge on identifying process and campaign improvements to maximise customer lifetime value and satisfaction
- Develop the best practice in the area of onboarding (education and activation) for new campaigns on each lifecycle phases, roll-out implementation programme and deliver it to the customers
- Develop usage stimulation with products cross-sell, up-sell and retention
- Prepare all budget calculations, business scenario and PAP for launching the campaigns and new products
- Ideas generation and provide recommendations for marketing material development
- Initiate product parameters testing and iteration
- Define best market practices and cross-affiliate's network
- Drive improvement in the customer lifecycle and communications areas
- Hold bachelor's degree from a reputable university
- Experience working in related area for at least five years
- Have exposure in financial services industry with extended customer database
- Superb communication in both Bahasa Indonesia and English
- Possess strong analytical thinking, interpersonal and communication skills to engage and influence other
- Have good understanding of business process with fluency in SQL and MS Office products
- Have experience working with extended database
If you are self-motivated, results-driven and able to work independently, this is an excellent opportunity to be part of a forward thinking company that values innovation and a progressive mindset.
Apply now to learn more.